The Converge platform enables healthcare
organizations to deliver better outcomes, improve operational
efficiency, and achieve digital care delivery aspirations,
benefiting patients and providers alike.
SAN ANTONIO, Aug. 8, 2022 /PRNewswire/ -- Recently, Frost
& Sullivan researched the virtual care delivery industry and,
based on its analysis results, recognizes Amwell® (NYSE:
AMWL) with the 2022 North America Customer Value Leadership Award.
Amwell provides comprehensive digital healthcare enablement
enterprise technology and services for health systems, health
plans, employers, government agencies, and physicians. It offers a
platform with a comprehensive range of digital health solutions
designed to improve patient experience and outcomes from acute and
post-acute care to primary care and chronic care management. The
company offers a complete connective digital care infrastructure,
earning a sterling reputation for empowering clients' strategic
initiatives as they evolve into the era of digital hybrid care.
Amwell's Converge platform is a comprehensive software platform
that enables the next generation of hybrid care. It complements
other modules and programs, such as virtual primary care, urgent
care, scheduled visits, provider-to-provider consults, behavioral
health, and musculoskeletal care. In selling and deploying the
Converge platform, Amwell places customer return on investment
(ROI) as a strategic imperative. Converge is also intended to
enable:
- Improved operational efficiency: Helps payers reduce costs,
engage members, increase access and equity, and differentiate in
the market.
- Elegant, unified patient and provider experience: A seamless,
integrated and connected platform, it allows providers and patients
to connect easily through a single meeting place for virtual care
and integrates with existing workflows, EHRs, patient portals, and
consumer experiences.
- Improved outcomes: Enables care teams and payers to leverage
the best of in-person, virtual, and automated care across the care
continuum
- Addresses workforce shortages and supports clinicians:
Alleviates staffing shortages and burnout, offering full-spectrum
digital care and ensuring that support for healthcare providers,
patients, and business units is available 24/7/365.
Amwell also strives to deliver these powerful multi-fold ROI
benefits with the superior patient and provider experience of its
clinical network the Amwell Medical Group (AMG). AMG allows Amwell
to deliver the benefits of an extended and highly available team
without competing with them. When customers choose, Amwell augments
customer resources with provider bandwidth to help alleviate
burnout and solve critical care team shortages, like behavioral
health, dermatology, or neurology.
Frost & Sullivan Best Practices Research Analyst,
Azza Fazar, said, "Amwell's secure
platform offers a range of functionalities, including
provider-to-patient interactions at home, provider-to-provider
interactions in an inpatient or ambulatory setting, and automated
care to monitor, analyze, and engage patients at scale
remotely."
Amwell collaborates with various stakeholders and partners to
evolve alongside market needs and trends. The partnerships enable
Amwell to develop and evolve its platform continuously
and ensure that clients receive the best digital care delivery
solutions to meet their needs, even as their needs change over
time. Its partnership with Google Cloud integrates artificial
intelligence and natural language processing to enable real-time
captioning and translation, taking Converge to the next level.
SilverCloud Health and Conversa Health acquisitions focus on
improving patient engagement and experience, care team reach, and
care delivery outcomes. The strategic partnerships offer
differentiated value to current and future clients, such as digital
care solutions for mental wellbeing. They also facilitate virtual
care automation and patient companionship, advancing longitudinal
care, behavioral health, and other chronic-care segments.
"Amwell acknowledges that patient care integrates physical,
virtual, and automated methods, helping drive health systems'
digital transformation. The digital care delivery platform
seamlessly integrates into existing clinical workflows, removing
all hassles that come with migrating to a new system," stated
Chandni Mathur, a Senior Consultant
for Frost & Sullivan. The company addresses workforce shortages
and works closely with clients, offering support and guidance to
deliver higher access to affordable, high-quality care. Health
equity, an extensive digital care ecosystem, and a customer-first
approach provide immense value to existing and new customers. With
its strong overall performance, Amwell earns Frost & Sullivan's
2022 North America Customer Value Leadership Award in the virtual
care industry.
Each year, Frost & Sullivan presents this award to the
company that demonstrates excellence in implementing strategies
that proactively create value for its customers, focusing on
improving the return on the investment that customers make in its
services or products. The award recognizes the company's unique
focus on augmenting the value that its customers receive, beyond
simply good customer service, leading to improved customer
retention and customer base expansion.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
To read the full report, click here.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for helping investors, corporate leaders, and governments navigate
economic changes and identify disruptive technologies, Mega Trends,
new business models, and companies to action, resulting in a
continuous flow of growth opportunities to drive future success.
Contact us: Start the discussion.
Contact:
Kristen Moore
P: 1.832.341.8984
E: kristen.moore@frost.com
About Amwell
Amwell is a leading digital care delivery enablement platform in
the United States and globally,
connecting and enabling providers, insurers, patients, and
innovators to deliver greater access to more affordable, higher
quality care. Amwell believes that digital care delivery will
transform healthcare. The Company offers a single, comprehensive
platform to support all digital health needs from urgent to acute
and post-acute care, as well as chronic care management and healthy
living. With over a decade of experience, Amwell powers digital
health solutions for over 2,000 hospitals and 55 health plan
partners with over 36,000 employers, covering over 80 million
lives. For more information, please visit
https://business.amwell.com/.
American Well, Amwell, Converge, SilverCloud, Conversa
and Carepoint are registered trademarks or trademarks of American
Well Corporation in the United
States and other countries. All other trademarks used herein
are the property of their respective owners.
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