Qorus and Accenture Announce Winners of 2022 Banking Innovation Awards
December 01 2022 - 2:59AM
Business Wire
Awards celebrate the best new ideas and
practices transforming banking
Qorus, a global association for retail financial institutions,
and Accenture (NYSE: ACN) today announced the winners of the ninth
annual Qorus-Accenture Banking Innovation Awards during a live
ceremony in Barcelona.
The awards serve as a catalyst for innovation in the banking
sector by honoring the best ideas and practices transforming the
industry for the benefit of banks and customers alike.
The awards competition attracted more than 680 entries from 57
countries, with applicants ranging from agile start-ups to the
world’s largest financial institutions. Winners were selected
across eight categories through a peer-based voting process
combined with a panel of judges from leading global financial
firms. Criteria that judges considered included originality;
strategic capacity to generate a long-term competitive edge and
return on investment; and adaptability for use in other markets and
countries.
The winners of the Qorus-Accenture Banking Innovation Awards
2022 are:
- DBS Group (Singapore) – was named Global Innovator
2022 for its inspiring approach to industrializing innovation
across the organization. DBS´s digital innovation efforts produced
more than 20 solutions, including DBS Digital Exchange, a chatbot
with deep sentiment analysis. The company also leveraged artificial
intelligence and machine learning in many digital offerings,
including a comprehensive digital training platform, Client
Connect.
- CaixaBank (Spain) – received the Analytics &
Artificial Intelligence award for its Nao voice-activated
banking channel, which adapts the style and content of its
conversations to each customer. Nao allows customers to access
their accounts by using a mobile app, website, smart speaker,
contact center and online messaging service and issue instructions
by voice or text. It can engage in natural language conversations
that address all of CaixaBank’s products and services.
- KEB Hana Bank (South Korea) – won the Digital
Marketing & Sales award for the My Branch platform, which
allows the bank’s managers and tellers to tailor the
characteristics of a digital version of their branch to suit the
specific requirements of customers. The platform also enables the
bank to build digital branches to serve specific groups of
customers such as students, members of special interest groups, or
employees of a particular company.
- KBC GROUP (Belgium) – received the Future
Workforce award for an intelligent digital assistant, Kate for
Employees, that guides staff when they work with the bank’s
customer relationship management applications. The solution, which
has increased staff productivity and reduced sales costs, uses
artificial intelligence to help employees receive incoming calls,
prepare for appointments, and inform customers about new products
and services.
- HSBC (United Kingdom) – won the Offering
Innovation award for its Fraud and Cyber Awareness App, which
informs retail and business customers about the latest fraud
trends, scams and cyberattacks and recommends measures to protect
them from such hazards. The free app is available in the U.K., UAE,
Algeria, Bahrain, Egypt, Kuwait, Oman, Qatar and Turkey.
- Fiat24 (Switzerland) – was named the winner of the
Neobanks & Specialized Players award. Fiat24 is a Web3
banking ecosystem that allows account holders to access assets and
perform multi-currency transactions by using a non-fungible token
(NFT). The ecosystem, which runs on the Ethereum blockchain, also
comprises its own metaverse in which Fiat24 customers can establish
a presence by buying virtual land.
- Banco do Brasil (Brazil) – won the Reimagining
the Customer Experience award for advancing its commitment to
Open Finance by giving its customers the ability to use the
WhatsApp messaging service to give their consent to the regulated
sharing of their data.
- Banco Pichincha (Ecuador) – won the Social,
Sustainable & Responsible Banking award for its Digital
Microcredit solution, which helps small-scale entrepreneurs issue
loans quickly and without the need for supporting documents or
guarantors. To protect borrowers from becoming over-indebted, the
digital microcredit facility includes links to the bank’s online
financial education offerings.
“The Qorus-Accenture Banking Innovation Awards aim to foster
meaningful innovation within the sector by rewarding impactful
ideas and sharing successful experiences,” said John Berry, Qorus
CEO. “We are seeing a continuous transition from
transactional-based financial institutions to data-driven
organizations, which is critical for improving customer services.
At the same time, banks are focusing their efforts on enhancing the
customer experience: simplifying processes, personalizing offers,
and enabling end-to-end self-service. We also, encouragingly,
witness an undeniable willingness within banks to tackle
environmental and societal improvement.”
David Cordero, who leads Accenture’s European Banking practice,
said, “This year’s winners illustrate how banks are embracing
technology to create new business models and transform the way
products and services are delivered. Given the current macro
environment, we think rising interest rates could be the next
innovation catalyst for the industry, spurring banks to reimagine
deposit accounts and other product lines to focus on the broad
financial needs of customers.”
To find out more about the award-winning innovations, follow the
conversation on LinkedIn at #BankAwards22 or visit
www.bankinginnovation.qorusglobal.com.
About Qorus A global non-profit association established
in 1971 by banks and insurance companies, Qorus (formerly known as
Efma) helps its members to reinvent themselves to thrive – to go
further, be faster and work together. Its global ecosystem brings
valuable insights, inspiring events, rich data, and active global
communities all in one place.
With over 50 years of experience, Qorus provides a neutral space
for best-practice sharing and collaboration, while offering diverse
knowledge and a global reach – to more than 1200 financial groups
in 120+ countries. Headquartered in Paris, Qorus serves financial
institutions on all continents, with offices in Andorra, Bangkok,
Bratislava, Brussels, Dubai, Istanbul, Kuala Lumpur, London, Milan,
Seoul, and Tokyo.
Learn more at www.qorusglobal.com.
About Accenture Accenture is a global professional
services company with leading capabilities in digital, cloud and
security. Combining unmatched experience and specialized skills
across more than 40 industries, we offer Strategy and Consulting,
Technology and Operations services and Accenture Song — all powered
by the world’s largest network of Advanced Technology and
Intelligent Operations centers. Our 721,000 people deliver on the
promise of technology and human ingenuity every day, serving
clients in more than 120 countries. We embrace the power of change
to create value and shared success for our clients, people,
shareholders, partners and communities. Visit us at
www.accenture.com.
Copyright © 2022 Accenture. All rights reserved. Accenture and
its logo are registered trademarks of Accenture.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20221130006147/en/
Jana Lednarova Qorus +421 915 225 611 jana@qorusglobal.com
Michael McGinn Accenture +1 312 693 5707
m.mcginn@accenture.com
Accenture (NYSE:ACN)
Historical Stock Chart
From Mar 2024 to Apr 2024
Accenture (NYSE:ACN)
Historical Stock Chart
From Apr 2023 to Apr 2024