Accenture (NYSE: ACN) has entered into an agreement to acquire
maihiro, a provider of customer experience and customer
relationship management consulting, optimization and ongoing
enhancement services. The acquisition will help Accenture create
solutions for clients that drive innovation and transformation in
marketing, sales and customer service.
Founded in 2000 and an SAP® Gold Partner, maihiro is a leading
provider of SAP-based customer experience (CX), customer
relationship management (CRM), and commerce services. The
acquisition aims to strengthen Accenture’s world-class SAP
capabilities that help organizations elevate customer experiences
beyond expectations. With headquarters in Munich, maihiro has
approximately 160 skilled professionals in offices across Germany
and Austria.
“Today’s brands compete in the experience economy. Only those
capable of delivering the most engaging and differentiated
experiences will continue to win and retain customers’ loyalty,”
said Bhaskar Ghosh, group chief executive, Accenture Technology
Services. “With this acquisition, we will amplify our experience
and knowledge to help clients drive growth by developing and
deploying superior experience management. This will enable clients
to better understand their customers, evolve business processes to
align with customer needs, and enjoy higher customer retention and
purchase frequency.”
“Together with maihiro, we will have more expertise and capacity
to serve clients in Austria, Switzerland, Germany and across
Europe, and guide them in their journey to transform customer
experiences. Combined with Accenture’s end-to-end capabilities,
client relationships and global delivery capabilities, we can
provide scale and global reach for multinational clients,” added
Dirk Appelhoff, Accenture SAP Business Group lead in Europe.
“Like Accenture, we are committed to guiding clients in
marketing, sales and customer service, and developing and
implementing competitive strategies that increase their
performance,” said Uwe May, CEO, Sales & Marketing,
maihiro.
Bernd Hesse, CEO, Consulting & Human Resources, maihiro,
added: “Our collective, comprehensive capabilities will help
clients design and operate CX and CRM solutions that enable maximum
benefits from the SAP Customer Experience portfolio, including
integration with SAP S/4HANA® and SAP intelligent technologies to
enable seamless, end-to-end processes and drive innovation.”
As part of Accenture’s strategy to enable clients to gain the
most value from SAP solutions, in May 2019, Accenture and SAP
announced that they are co-developing and co-innovating to
accelerate development of the SAP® C/4HANA platform and build
industry-specific solutions that elevate digital customer
experiences. In November 2018, Accenture also acquired U.S.-based
Intrigo Systems, a leading provider of advisory and systems
integration services for SAP enterprise and cloud solutions in
e-commerce, supply chain and procurement. In its 2019 fiscal year,
Accenture invested nearly US$1.2 billion on 33 acquisitions
globally to acquire critical skills and capabilities in strategic,
high-growth areas of the market.
Terms of the transaction were not disclosed. The transaction is
subject to customary closing conditions and is expected to close in
early 2020.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions — underpinned by the world’s largest
delivery network — Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With 505,000 people
serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
Forward-Looking Statements
Except for the historical information and discussions contained
herein, statements in this news release may constitute
forward-looking statements within the meaning of the Private
Securities Litigation Reform Act of 1995. Words such as “may,”
“will,” “should,” “likely,” “anticipates,” “expects,” “intends,”
“plans,” “projects,” “believes,” “estimates,” “positioned,”
“outlook” and similar expressions are used to identify these
forward-looking statements. These statements involve a number of
risks, uncertainties and other factors that could cause actual
results to differ materially from those expressed or implied. These
include, without limitation, risks that: Accenture and maihiro will
not be able to close the transaction in the time period
anticipated, or at all, which is dependent on the parties’ ability
to satisfy certain closing conditions; the transaction might not
achieve the anticipated benefits for Accenture; Accenture’s results
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and other documents filed with or furnished to the Securities and
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of the date they were made, and Accenture undertakes no duty to
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Julie BenninkAccenture+1 312 693
7301julie.l.bennink@accenture.com
Diana BüchnerAccenture+49 6173 94
69081diana.buechner@accenture.com
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