Workday Inc. (NASDAQ: WDAY), a leader in enterprise cloud
applications for finance and human resources, today announced it
continues to meet growing customer demand for its enterprise cloud
solutions, having successfully scaled to complete a record year of
customer deployments while achieving an industry-leading 97%
customer satisfaction score. The most recent customer satisfaction
survey was completed with named customer contacts — those
who are closest to engaging with the Workday experience on a daily
basis — and reflects the ongoing partnership Workday
offers to customers as they automate enterprise finance, planning,
human resources (HR), and spend management processes in a changing
world.
In its fiscal year 2021 (Feb. 1, 2020-Jan. 31, 2021), Workday
and its global partners completed more than 1,800 customer
deployments* — with the vast majority managed virtually — for
customers around the world including Alight Solutions, Flinders
University, GE, Hong Kong Broadband Network, John Lewis
Partnership, Nebraska Medicine, and Prisma Health.
Workday also reported a 40% year-over-year increase in Workday
Financial Management deployments for both new and existing
customers, as accelerated demand for Workday cloud-based solutions
for the office of the chief financial officer (CFO) continues. The
company’s broad portfolio of finance offerings brings new levels of
visibility and control that go beyond the boundaries of traditional
ERP systems. Together Workday Financial Management, Workday
Adaptive Planning, Workday Accounting Center, Workday Prism
Analytics, and Workday Strategic Sourcing deliver a deep and
comprehensive solution for enterprise planning and analysis across
finance processes including record to report, report to forecast,
contract to cash, and source to pay.
Prioritizing Business Continuity for Customers
In March 2020, Workday transitioned to nearly all virtual
deployments and training globally to meet local, state, and country
mandates for quarantines as a result of the pandemic. As a native
cloud platform, Workday was able to transition to virtual
deployment processes in days, minimizing disruption to go-live
plans and helping organizations across the globe. Customer
deployments spanned a variety of industries and regions, enabling
medium enterprise customers with 500 employees to large global
organizations with well over 500,000 employees to maintain business
continuity and accelerate digital transformation initiatives.
Comments on the News“Workday enabled us to
deliver critical business processes in a way that would have been
unthinkable with our legacy ecosystem and this, in turn, enabled a
seamless transition to our virtual go-live. Without missing a beat,
we were able to complete our performance and salary planning cycle
and launch a new performance management approach — all in Workday,”
said Paul Davies, head of people operations, GE.
“We knew cumbersome technology is what has caused top talent to
leave organizations, and without top talent we can’t provide the
highest quality of care,” said Brian Lancaster, vice president of
information technology, Nebraska Medicine. “And that’s why Workday
has been so vital in our transformation journey, including the
seamless virtual deployment of this technology. In healthcare IT,
technology needs to support and work for employees to enable our
miracle workers to focus on what they are trained to do: save
lives.”
“At the onset of the pandemic, we committed to maintaining our
deployment schedules because we knew how valuable Workday could be
to helping customers manage through and out of this crisis,” said
Emily McEvilly, chief customer officer, Workday. “Our services
organization’s and global partners’ incredible ability to pivot and
complete a record number of go-lives in a very challenging year
underscores our collective dedication to customer success. I’m
personally inspired by our customers who were incredible partners
on this journey and demonstrated agility and resilience along the
way. We feel fortunate that they recognized the efforts from all of
our teams at Workday supporting customers to achieve a 97% customer
satisfaction score.”
Additional Information For additional
perspective:
- Read the blog, “New Approach, Same Goal: Staying Dedicated to
Workday Customer Satisfaction”
About WorkdayWorkday is a leading provider of
enterprise cloud applications for finance and human resources,
helping customers adapt and thrive in a changing world. Workday
applications for financial management, human resources, planning,
spend management, and analytics have been adopted by thousands of
organizations around the world and across industries—from
medium-sized businesses to more than 45 percent of the Fortune 500.
For more information about Workday, visit workday.com.
*Unique projects deployed with one or more Workday products
Forward Looking StatementsThis press release
contains forward-looking statements including, among other things,
statements regarding Workday’s plans, beliefs, and expectations.
These forward-looking statements are based only on currently
available information and our current beliefs, expectations, and
assumptions. Because forward-looking statements relate to the
future, they are subject to inherent risks, uncertainties,
assumptions, and changes in circumstances that are difficult to
predict and many of which are outside of our control. If the risks
materialize, assumptions prove incorrect, or we experience
unexpected changes in circumstances, actual results could differ
materially from the results implied by these forward-looking
statements, and therefore you should not rely on any
forward-looking statements. Risks include, but are not limited to,
risks described in our filings with the Securities and Exchange
Commission (“SEC”), including our Form 10-Q for the fiscal quarter
ended April 30, 2021, and our future reports that we may file with
the SEC from time to time, which could cause actual results to vary
from expectations. Workday assumes no obligation to, and does not
currently intend to, update any such forward-looking statements
after the date of this release.
Any unreleased services, features, or functions referenced in
this document, our website, or other press releases or public
statements that are not currently available are subject to change
at Workday’s discretion and may not be delivered as planned or at
all. Customers who purchase Workday services should make their
purchase decisions based upon services, features, and functions
that are currently available.
Media Contact:Diane Orrmedia@workday.com
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