Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia
July 02 2020 - 03:00AM
Business Wire
Indonesia’s largest telecommunications and network provider, PT.
Telekomunikasi Indonesia (NYSE: TLK), has chosen Vonage (Nasdaq:
VG), a global leader in cloud communications helping businesses
accelerate their digital transformation, to enhance its customer
communications and experience.
The Vonage Messages API has been integrated into Telkom
Indonesia’s five business divisions - IndiHome, a broadband retail
service, wifi.id, a Wi-Fi and hotspot service, Telkom DBS, a
digital business solutions, Telkom DWS, its wholesale segment
portfolio and Telkom OCA, an omni-communication platform
service.
Vonage supports Telkom Indonesia’s multichannel customer
notifications including billing updates and payment reminders. The
Vonage Messages API also enables Telkom Indonesia to engage with
millions of customers¹ more effectively through Indonesians’
preferred channels – WhatsApp and SMS. Vonage provides a simple way
to integrate with the WhatsApp Business solution through which
Telkom Indonesia’s chatbot responds to customers with commonly
requested information including billing queries, product details
and corporate information.
With a population of more than 272 million, Indonesia boasts 338
million mobile connections, 171 million mobile internet users and
over 160 million active social media users. WhatsApp is the top
mobile app and ranks above Facebook, Instagram and Twitter. It is
also the second most used social media platform in Indonesia after
YouTube².
“The telco industry in Indonesia is highly competitive, said
Rizki Primasakti, Head of Telkom OCA, PT Telekomunikasi Indonesia.
“In order to maintain an edge, we need to ensure customer queries
and grievances are addressed in a fast and effective manner. It is
also important that we communicate with them through the apps they
currently use and enjoy.
“With the Vonage Messages API embedded within our system, we are
able to overcome the barrier of undelivered notifications. Using
WhatsApp, we can now validate that customers have received and read
important messages such as bill reminders, reducing delinquent
payments.”
“Providing an excellent customer experience is a top priority
for all businesses. It is crucial that brands offer a fast and
efficient way to reach their customers and improve customers’
experience,” said Sunny Rao, Vonage Senior Vice President and
General Manager for the Asia Pacific region. “The Vonage Messages
API easily integrates with SMS, MMS, and popular social media
applications, allowing businesses to communicate with customers
through their preferred channels. This saves businesses the hassle
of integrating each channel separately,” he added.
Telkom Indonesia is a multinational telecommunications
conglomerate with more than 10 subsidiaries and investment
entities. The company caters to individuals as well as enterprises
from various industries including banking, education, energy,
financial, healthcare, industrial, manufacturing, construction and
transportation. Telkom Indonesia is the parent company of the
largest mobile operator in Indonesia, PT. Telkomsel.
Vonage APIs offer messaging, voice and video communication
solutions, allowing developers to easily enhance and build
innovative customer experiences directly into their existing
applications and devices. The Vonage API platform has more than one
million registered developers and offers a full suite of
programmable voice, video, messaging, and email services to
forward-thinking businesses throughout the Asia-Pacific market and
worldwide. Through its partners, Vonage’s platform is at the center
of many notable transformational projects in the region, and a de
facto for startups.
To find out more about Vonage, visit www.vonage.com.
###
[1]
https://dailysocial.id/post/telco-dan-e-commerce-definisi-baru-telecommerce-di-indonesia
[2] https://datareportal.com/reports/digital-2020-indonesia
About Vonage
Vonage, (Nasdaq: VG) a global cloud communications leader, helps
businesses accelerate their digital transformation. Vonage's
Communications Services Platform is fully programmable and allows
for the integration of Video, Voice, Chat, Messaging and
Verification into existing products, workflows and systems.
Vonage's fully programmable unified communications and contact
center applications are built from the Vonage platform and enable
companies to transform how they communicate and operate from the
office or anywhere, providing enormous flexibility and ensuring
business continuity.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Israel, Australia and
Asia. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
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version on businesswire.com: https://www.businesswire.com/news/home/20200702005003/en/
Vonage PR Contact Nicola Brookes Tel: +44 (0)125 659 7454
Email: nicola.brookes@vonage.com
Vonage Investor Contact Hunter Blankenbaker +1
732-444-4926 hunter.blankenbaker@vonage.com
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