Empowering the Remote Call Center During Times of Crisis
May 12 2020 - 12:00PM
Business Wire
Upland Software’s free ‘Connected Through
Change’ webinar series to add events focused on elevating
productivity in remote work environments
Upland Software, Inc. (Nasdaq: UPLD) is hosting additional free
webinars through its Connected Through Change series as
businesses across the globe adjust to continued remote work
lifestyles. The next three webinar events in the series will
discuss challenges facing dispersed call center teams and the
resources needed to elevate productivity, while increasing customer
satisfaction.
“While our customers have had to quickly pivot to a remote work
lifestyle, the volume and nature of the questions their support
teams are now handling have changed considerably the last several
weeks," said Keith Berg, General Manager of Upland’s Contact Center
Productivity group. “Our products have afforded our customers the
ability to rapidly adjust course in response to the crisis, with
many reporting record contribution levels within their
organizations as employees' band together to help one another and
their customers through these difficult times.”
“In just a week’s time, we quickly migrated close to 16,000
employees to remote work, helping them stay safe. The transition
dramatically increased volume to our support desk and self-service
portal,” said Mick Whittemore, Vice President of IT Operations at
Paychex. “We needed additional licenses to keep up with the demand
and offer a quality service to our transitioning workforce. Upland
was able to scale their resources quickly to support our needs, and
we’ve been able to maintain (and even exceed) productivity levels
during this unprecedented time.”
The Connected Through Change:
Empowering Your Remote Workforce webinars will include the
following:
- Establishing Remote-Friendly Knowledge Management Best
Practices: Download the webcast here.
- Scaling Organizational Knowledge During a Crisis:
Scheduled for May 14 at 10:00 AM CT. Register here.
- Leverage Intelligent CTI to Scale and Manage a Remote
Workforce: Scheduled for May 21 at 10:00 AM CT. Register
here.
Further, Upland customers can now receive complimentary access
to its RightAnswers’ Knowledge-Paks® offering, a pre-built
knowledgebase that gives users access to answers to common
technical questions for popular applications that enable the remote
workforce to be both productive and collaborative.
Last week, Upland announced a strong first quarter 2020
financial performance, highlighting an increase of 40% in revenue
from the first quarter in 2019. To view the full announcement, go
to investor.uplandsoftware.com.
To learn more about how you can empower your remote workforce,
please visit https://uplandsoftware.com/remoteworkforce/.
About Upland Software
Upland Software (Nasdaq: UPLD) is a leader in enterprise work
management software. Upland’s four enterprise clouds enable
thousands of organizations to engage with customers across key
digital channels, optimize sales team performance, manage projects
and IT costs, and automate critical document workflows. All of
Upland’s clouds are backed by a 100% customer success commitment
and the UplandOne platform, which puts customers at the center of
everything we do. To learn more, visit www.uplandsoftware.com.
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Kendell Kelton 1.833.UPLAND1 media@uplandsoftware.com
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