Growing Non-Profit Healthcare Provider Uses UltiPro Perception to Build Trust, Support Employee Success
May 16 2018 - 2:00PM
Business Wire
Ultimate Software (Nasdaq: ULTI), a leading provider of human
capital management (HCM) solutions in the cloud, announced today
that Community Bridges, one of Arizona’s largest providers of fully
integrated medical and behavioral healthcare, is using UltiPro
Perception to address the unique needs of its employee population
and react quickly to workplace challenges.
Community Bridges has a 32-year history of providing
comprehensive behavioral health programs that include prevention,
education, and treatment services using cutting-edge, nationally
recognized treatment models. Many Community Bridges employees have
passed through the programs themselves and can speak to those
currently in treatment with the empathy and compassion that comes
from shared experiences. Community Bridges went live with UltiPro
in January 2017, and launched UltiPro Perception in September.
“Employees express more emotion at work than you can observe
through a traditional survey,” said Maddie Nichols, chief human
resources officer of Community Bridges. “Especially in a behavioral
health system, where emotion is a dominant player in the workplace,
I saw that UltiPro Perception was the ideal tool to help us make
our employees successful.”
Due to a shift in funding, Community Bridges is currently
undertaking organizational changes. Nichols reports that the
organization’s annual employee satisfaction survey uncovered a fear
of change among its employees, a theme the organization was never
able to capture from traditional surveys. As a result, the
organization has moved aggressively on this issue.
“We learned through UltiPro Perception that we needed to
communicate more clearly about the positive changes that are taking
place at Community Bridges,” said Nichols. “We were able to quickly
mobilize group roundtable discussions for our employees, a personal
setting that makes them the most comfortable sharing information.
Employees do their best work when they feel they can bring their
whole selves to work and, to do that, they must feel safe,
understood, and be informed about what is happening around them.
UltiPro Perception helps us accomplish just that.”
According to Nichols, the UltiPro Perception dashboard delivers
immediate results even while the survey is in progress. The
organization’s ability to act quickly, rather than wait for a
survey’s manual tabulation and analysis, helped the organization
react rapidly to employees’ concerns.
“The ability of UltiPro Perception to deliver information
immediately is important not only for building employee trust and
engagement, but also for addressing the unique needs of Community
Bridges’ employee population,” said Nichols. “Many of our employees
are in the process of rebuilding their lives, and it is absolutely
critical that these individuals, recently released from prison or
in recovery, are receiving from us the support they need. With
UltiPro Perception, the survey process is quick—creation,
completion, and analysis—and we can minimize those triggers in the
workplace that could reverse their progress. UltiPro Perception
thinks like a human being and gives me eyes and ears into the
employee mindset in 30 Community Bridges locations. We can survey
all new employees at 90 days, six months, and up to one year to
gain invaluable insight into their feelings and motivation.”
According to Nichols, the organization has been pleasantly
surprised by the high degree of honesty its employees are sharing
through UltiPro Perception, which she attributes to employee trust
in the confidentiality of the product, and the way the simple user
interface encourages sincere feedback.
“We are using the data from UltiPro Perception to inform the way
we communicate with our employees. Our message to them is that,
even though their lives have been full of fear, they don’t need to
be afraid,” said Nichols. “By offering our employees a voice
through UltiPro, we in HR can minimize their fear and give them
hope.”
“The ability of UltiPro Perception to detect and report on
emotions and feelings is a cutting-edge use of artificial
intelligence that can transform workplace culture,” said Chris
Phenicie, chief sales officer, mid-market and strategic, at
Ultimate. “We are delighted to see how Community Bridges is able to
tap into the needs of its employees and respond rapidly to ensure
their progress as employees and individuals, while advancing the
goals of the organization.”
About Ultimate Software
Ultimate is a leading provider of cloud-based human capital
management solutions, with more than 38 million people records in
the Ultimate cloud. Ultimate’s award-winning UltiPro delivers HR,
payroll, talent, and time and labor management solutions that
connect people with the information they need to work more
effectively. Founded in 1990, Ultimate is headquartered in Weston,
Florida, and employs more than 4,300 professionals. In 2018,
Ultimate ranked #3 on Fortune’s 100 Best Companies to Work For
list, its seventh consecutive year in the top 25, and #1 on
Fortune’s Best Workplaces in Technology list for the third year in
a row. In 2017, Forbes ranked Ultimate #7 on its list of 100 Most
Innovative Growth Companies; People magazine ranked Ultimate #2 on
its 50 Companies That Care list; and the National Customer Service
Association named Ultimate Service Organization of the Year in the
Large Business category. Ultimate has more than 4,100 customers
with employees in 160 countries, including Bloomin’ Brands,
Culligan International, Feeding America, Phoenix Suns, Red Roof
Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America.
More information on Ultimate’s products and services for people
management can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software
Group, Inc. All other trademarks referenced are the property of
their respective owners.
Follow Ultimate Software on Twitter:
www.twitter.com/UltimateHCM and on LinkedIn:
http://linkd.in/UltimateHCM
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version on businesswire.com: https://www.businesswire.com/news/home/20180516005784/en/
Ultimate Software, WestonPublic Relations Contact: Darlene
Marcroft, 954-331-7444darlene_marcroft@ultimatesoftware.comorFor
Sales Information:Ultimate Software, 800-432-1729Website:
www.ultimatesoftware.com
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