DENVER, June 15, 2020 /PRNewswire/ -- TTEC Holdings, Inc.
(NASDAQ: TTEC), a global customer experience technology and
services company focused on the design, implementation and delivery
of transformative contact center solutions for many of the world's
most iconic and disruptive brands and government agencies, today
announced it has significantly strengthened
its FedRAMP-authorized cloud contact center solution to
include best-in-class WFO, CRM and AI applications.
TTEC's government contact center-as-a-service (CCaaS)
solution is already authorized by the Federal Risk and
Authorization Management Program (FedRAMP) and is the only
Cisco-powered omnichannel platform listed on the FedRAMP
Marketplace. The company's expanded security authorization includes
capabilities from best-of-breed CX technology partners
including:
- Verint workforce optimization (WFO)
- Nuance for voice and conversational IVR
- Google AI integration capabilities to deliver a
frictionless citizen experience
- CRM integration adaptors that include Microsoft Dynamics,
Salesforce and ServiceNOW through a partnership with Bucher +
Suter
In addition, TTEC announced it has pending IL4 (FedRAMP+)
authorization to offer clients an even deeper level of security and
data protection.
Jonathan Lerner, President of
TTEC Digital remarked, "Our expanded FedRAMP authorization adds
more value to the agencies we serve by integrating the most highly
sought after, secure best-of-breed CX applications in one platform,
creating a powerful single, comprehensive SaaS cloud contact center
solution."
Clients get the benefit of working with continuously evolving,
best-in-class technology without a heavy IT lift. The pre-built
integrations ease the IT burden on clients while providing
world-class technology in one cloud solution. TTEC is at the
forefront of the CX industry and with its SaaS model will continue
to strengthen its government cloud contact center solution with
best-of-breed technology partnerships as the market evolves.
"The expansion of our technology and service partners further
strengthens our direct and partner sales channels," Lerner added.
"Our government clients benefit by having multiple partners who can
provide our CCaaS offering and we benefit by further expanding our
market reach. We will continue to develop our partner ecosystem
with a focus on best-of-breed and complementary technology and
service providers."
To learn more about TTEC's government solutions, please visit
ttecgov.com.
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a
leading global customer experience technology and services company
focused on the design, implementation and delivery of
transformative customer experience for many of the world's most
iconic and disruptive brands. TTEC Digital delivers outcome-based,
human-centric, tech-enabled, insight-driven customer experience
solutions. TTEC Engage operates customer acquisition, care, fraud
prevention and detection, and content moderation services. These
two offerings combined deliver flexible and extensible customer
experience solutions at scale. Founded in 1982, the Company's
48,700 employees operate on six continents across the globe and
live by a set of customer-focused values that guide relationships
with clients, their customers and each other. To learn more about
how TTEC is bringing humanity to the customer experience, visit
www.ttec.com.
About FedRAMP:
The Federal Risk and Authorization Management Program (FedRAMP) is
a government-wide program that provides a standardized approach to
security assessment, authorization, and continuous monitoring for
cloud products and services. The goals of FedRAMP are to
accelerate the adoption of secure cloud solutions through reuse of
assessments and authorizations, increase confidence in the security
of cloud solutions, achieve consistent security authorizations
using a baseline set of agreed upon standards for cloud solutions,
ensure consistent application of existing security practices,
increase confidence in security assessments and increase automation
and near real-time data for continuous monitoring.
Media Contact:
Liesl Perez
Liesl.perez@ttec.com
+1.303.551.1419
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SOURCE TTEC Holdings, Inc.