DENVER, Feb. 18, 2020 /PRNewswire/ -- TTEC Holdings,
Inc. (NASDAQ: TTEC), a leading digital customer experience
technology and services company focused on the design,
implementation and delivery of transformative solutions for many of
the world's most iconic and disruptive brands, announced a
strategic partnership with Pegasystems, Inc. (NASDAQ:
PEGA), the software company empowering digital transformation at
the world's leading enterprises. This partnership will empower
clients with industry-leading digital transformation solutions to
optimize customer experiences within their contact centers.
With the partnership, Pega's world-class intelligent automation
and customer engagement suite, combined with TTEC's Customer
Experience as a Service platform, will provide the backbone of
optimized, digitally driven employee and customer experiences
managed by TTEC Digital. The two market leaders will leverage their
decades of experience to deliver best-of-breed human and AI-powered
intelligence across the customer lifecycle.
Together, TTEC and Pega are uniquely positioned to remove the
technical and operational obstacles that stand in the way of great
experiences for a brand's customers and employees. TTEC will build
on Pega's digital transformation solutions to deliver superior
services and strategic outcomes for the world's largest
enterprises.
The global partnership will immediately benefit from TTEC's
recent acquisition of Serendebyte, which provides additional scale
and expertise serving the Pega ecosystem. A Pega Premier Gold
Partner, Serendebyte delivers a community of engineers and deep
experience in automation solution development to optimize and
improve front- and back-office interactions.
Clients have already benefited from the TTEC-Pega partnership,
seeing substantial time and cost savings in customer-related
processes via intelligent automation. As part of the strategic
partnership, TTEC and Pega will go to market together, accelerating
autonomous and augmented CX across the front, mid and back office
to enable a one-office contact center solution for customers.
"We were deliberate in choosing Pega as a best-of-breed software
partner to significantly strengthen the power of TTEC's CX as a
Service platform for clients," said Jonathan Lerner, President of TTEC Digital. "We
are excited to go to market together with unparalleled solutions
that empower human-centric digital transformation at the world's
leading organizations."
"As consumers demand better customer experiences when
interacting with contact centers, organizations need the technology
to modernize and optimize their operations to meet these high
expectations," said Eric Musser, VP,
Partner Ecosystems, Pegasystems. "This partnership with TTEC will
help us better enable our clients with industry-leading, AI-based
solutions that help fulfill their digital transformation goals
within their contact centers."
To learn more about the partnership between TTEC and Pega,
please visit: https://www.ttec.com/pega.
Media Contacts:
TTEC
Nick Cerise
+1.303.397.8331
Investor Contact:
Paul Miller
+1.303.397.8641
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading digital global
customer experience (CX) technology and services company focused on
the design, implementation and delivery of transformative customer
experience, engagement and growth solutions. The Company's
TTEC Digital business provides insight-driven,
outcome-based and AI-enabled omnichannel cloud platforms and
CX consulting solutions and its TTEC Engage business delivers
operational excellence through customer care, acquisition,
retention, fraud prevention and detection, and content moderation
services. Founded in 1982, the Company's 48,500 employees operate
on six continents across the globe and live by a set of
customer-focused values that guide relationships with clients,
their customers, and each other. To learn more about how TTEC is
bringing humanity to the customer experience,
https://www.ttec.com/pega
FORWARD-LOOKING STATEMENTS
This release contains forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995.
These statements are based on the current beliefs and expectations
of TTEC Holding, Inc.'s management and are subject to significant
risks and uncertainties. Specifically, we would like for you to
focus on risks related to our strategy execution, our ability to
innovate and introduce technologies that are sufficiently
disruptive to allow us to maintain and grow our market share,
cybersecurity risk and risks inherent to our equity structure.
Actual results may differ from what is expressed in the
forward-looking statements. Factors that could cause TTEC's results
to differ materially from those described in the forward-looking
statements can be found in TTEC's Annual Report on Form 10-K for
the year ended December 31, 2018,
which has been filed with the U.S. Securities and Exchange
Commission (the "SEC") and is available on TTEC's website
www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC
Holdings, Inc. does not undertake to update any forward-looking
statements.
SAFE HARBOR PROVISION
Statements in this press release regarding LivePerson that are
not historical facts are forward-looking statements and are subject
to risks and uncertainties that could cause actual future events or
results to differ materially from such statements. Any such
forward-looking statements, including but not limited to financial
guidance, are made pursuant to the safe harbor provisions of the
Private Securities Litigation Reform Act of 1995. It is
routine for our internal projections and expectations to change as
the quarter and year progress, and therefore it should be clearly
understood that the internal projections and beliefs upon which we
base our expectations may change. Although these expectations
may change, we are under no obligation to inform you if they
do. Actual events or results may differ materially from those
contained in the projections or forward-looking statements.
Some of the factors that could cause actual results to differ
materially from the forward-looking statements contained herein
include, without limitation: potential fluctuations in our
quarterly revenue and operating results; competition in the markets
for mobile and online business messaging and digital engagement
technology ; our ability to retain existing clients and attract new
clients; privacy concerns relating to the Internet that could
result in new legislation or negative public perception; risks
related to new regulatory or other legal requirements that could
materially impact our business; failures or security breaches in
our services, those of our third party providers, or in the
websites of our customers; potential adverse impact due to foreign
currency exchange rate fluctuations; economic conditions and
regulatory changes caused by the United Kingdom's exit
from the European Union; our ability to retain key personnel,
attract new personnel and to manage staff attrition; supporting our
existing and growing customer base could strain our personnel
resources and infrastructure; risks relating to governmental export
controls and economic sanctions; our ability to effectively operate
on mobile devices; risks related to industry-specific regulation
and unfavorable industry-specific laws, regulations or interpretive
positions; the adverse effect that the global economic downturn may
have on our business and results of operations; risks related to
the ability to successfully integrate past or potential future
acquisitions; additional regulatory requirements, tax liabilities,
currency exchange rate fluctuations and other risks as we expand
internationally and/or as we expand into direct-to-consumer
services; risks related to the regulation or possible
misappropriation of personal information belonging to our
customers' Internet users; potential failure to meeting service
level commitments to certain customers; technology systems beyond
our control and technology-related defects that could disrupt the
LivePerson services; risks related to protecting our intellectual
property rights or potential infringement of the intellectual
property rights of third parties; legal liability and/or negative
publicity for the services provided to consumers via our technology
platforms; technological or other defects could disrupt or
negatively impact our services; errors, failures or "bugs" in our
products may be difficult to correct; increased allowances for
doubtful accounts as a result of an increasing amount of
receivables due from customers with greater credit risk;
payment-related risks; delays in our implementation cycles;
impairments to goodwill that result in significant charges to
earnings; risk associated with the limitations on the effectiveness
of our controls; our history of losses; risks associated with the
recent volatility in the capital markets; our ability to secure
additional financing to execute our business strategy; our ability
to license necessary third party software for use in our products
and services, and our ability to successfully integrate third party
software; our ability to maintain our reputation; risks related to
our recognition of revenue from subscriptions; our lengthy sales
cycles; risks related to our operations in Israel, and the
civil and political unrest in that region; changes in accounting
principles generally accepted in the United States; risks associated with any
future stock repurchase programs, including whether such programs
will enhance long-term stockholder value, and whether such stock
repurchases could increase the volatility of the price of our
common stock and diminish our cash reserves; natural catastrophic
events and interruption to our business by man-made problems;
potential limitations on our ability to use net operating losses to
offset future taxable income; risks relating to recently-enacted
changes to the U.S. tax laws; and risks related to our common stock
being traded on more than one securities exchange. This list is
intended to identify only certain of the principal factors that
could cause actual results to differ from those discussed in the
forward-looking statements. Readers are referred to the
reports and documents filed from time to time by us with the
Securities and Exchange Commission for a discussion of these and
other important factors that could cause actual results to differ
from those discussed in forward-looking statements.
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SOURCE TTEC Holdings, Inc.