DENVER, June 21, 2019 /PRNewswire/ -- TTEC
Holdings, Inc. (NASDAQ: TTEC), a leading digital global
customer experience technology and services company focused on the
design, implementation and delivery of transformative customer
experience for many of the world's most iconic and disruptive
brands, will be showcasing Associate Assist and other innovative
technology solutions for AI-enhanced training, omnichannel
interactions and journey orchestration during Customer Contact
Week, June 24-27, in Las Vegas.
TTEC creates employee experiences that increase engagement and
designs, builds and operates customer experiences that deliver
results. The company's approach to AI and automation balances human
intuition and creativity with the computational power and
efficiency of technology. TTEC uses Intelligent Virtual Assistants
(IVAs) to empower employees and deliver seamless service
experiences that enable hyper personalization, increase
response time and improve accuracy.
Associate Assist augments associates by monitoring conversations
between associates and customers and scanning through data to
deliver the suggested next best action or response to the
associate, in real-time. In addition, the solution establishes a
closed loop, AI-enhanced, self-training knowledge base that is used
not only to train new associates but also improve associate
accuracy, efficiency and consistency.
This approach results in:
- Reduction in Average Handle Time (AHT) by 20%
- Improvement in First Contact Resolution (FCR) by up to
10%
- Increased Net Promoter Score (NPS) by nearly 15%
Throughout the show, TTEC will be demonstrating Associate Assist
in Booth #724 featuring the TTEC Experience. The company is also
offering site tours of the company's CX Innovation Lab in
Las Vegas to a select few from the
CCW audience on Monday, June 24.
Booth visitors and site visit participants will learn more about
the company's technology solutions, such as:
- AI Bots
- AI-Enhanced Training
- Omnichannel
- Journey Orchestration
TTEC has been named a finalist for this year's CCW Excellence
Awards for Best Training and Development Solution. The CCW
Excellence Awards honor, recognize and promote individuals and
teams who have made a commitment to driving superior contact center
and CX performance. TTEC won the CCW Excellence Award for Best
Training and Development Program in 2017 and was named a finalist
for the same award in 2018.
Learn more about the company's award-winning programs during
CCW's Interactive Discussion Group #15 on Wednesday, June 26 from 10:50am – 12:30pm.
TTEC will also be sharing perspectives on Omnichannel during
Interactive Discussion Group #22, from 3:55pm – 5:40pm.
"TTEC brings together people, process and technology to deliver
seamless customer experiences and drive digital transformation for
our clients. Digital transformation is not only about how
technology facilitates customer self-servicing but also enabling
customer service professionals to deliver seamless support," said
Judi Hand, Chief Revenue Officer,
TTEC. "During CCW, we look forward to demonstrating how AI, bots,
RPA and knowledge management enhance human connections and optimize
business results for our clients."
To learn more about the TTEC Experience and connect with the
company at CCW, visit https://www.ttec.com/events/ccw-2019
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a
leading digital global customer experience technology and services
company focused on the design, implementation and delivery of
transformative customer experience for many of the world's most
iconic and disruptive brands. The Company delivers
outcome-based customer engagement solutions through TTEC Digital,
its digital consultancy that designs and builds human centric,
tech-enabled, insight-driven customer experience solutions for
clients and TTEC Engage, its delivery center of excellence, that
operates customer acquisition, care, fraud prevention and
detection, and content moderation services. Founded in 1982, the
Company's 49,300 employees operate on six continents across the
globe and live by a set of customer-focused values that guide
relationships with clients, their customers, and each other. To
learn more about how TTEC is bringing humanity to the customer
experience, visit www.ttec.com.
Investor
Contact
Paul
Miller
+1.303.397.8641
|
Media
Contact
Olivia
Griner
+1.303.397.8999
|
Address
9197 South Peoria
Street
Englewood, CO
80112
|
Contact
ttec.com
+1.800.835.3832
|
View original content to download
multimedia:http://www.prnewswire.com/news-releases/ttec-to-debut-ai-enabled-associate-assist-solution-at-customer-contact-week-ccw-2019-300872969.html
SOURCE TTEC Holdings, Inc.