TrueCar Named by Newsweek as One of America’s Best Customer Service Brands for Second Year in a Row
October 15 2019 - 9:05AM
TrueCar, an automotive technology platform that provides
comprehensive pricing transparency for car shoppers, has been named
to Newsweek’s list of America’s Best Customer Service Brands in
2020 in the automotive marketplace category. This marks the second
consecutive year that TrueCar has earned this distinction, and is
the second year Newsweek has published the ranking.
“TrueCar’s recognition as one of the top automotive brands
providing the best customer service in America is a high honor,”
said Mike Darrow Interim CEO & President of TrueCar. “This
achievement recognizes TrueCar’s commitment to transparency and the
value that TrueCar’s data, insights and tools provide car shoppers,
empowering them to make smart and confident vehicle purchase
decisions.”
TrueCar provides transparency in the car shopping journey by
analyzing millions of actual vehicle transactions to show consumers
what others recently paid for the car they want, giving them price
context and price confidence when they go through the purchasing
process. TrueCar shoppers can also choose to receive upfront
transactable price offers from TrueCar Certified Dealers on
vehicles that match their color, trim and options preferences. This
allows consumers to view full pricing— including incentives, fees,
and accessories—on a specific vehicle in a dealer’s inventory, and
to assess price competitiveness, all before setting foot in the
dealership.
The 2020 America’s Best Customer Service rankings were
identified from the results of an independent survey of more than
20,000 U.S. customers who have either made purchases, used
services, or gathered information about products or services in the
past three years. The rankings were evaluated on the likelihood a
customer would recommend the service or brand and evaluation
criteria of the following: quality of communication, technical
competence, range of services, customer focus, and accessibility.
The top three brands receiving the highest scores in each category
were awarded as America’s Best Customer Service Brands in 2020.
TrueCar and its affinity partners are also the most visited and
most useful independent automotive sites, and drive the most
dealership showroom visits according to the latest J.D. Power New
Autoshopper Study.
About TrueCar TrueCar, Inc. (NASDAQ: TRUE) is a
digital automotive marketplace that provides comprehensive pricing
transparency about what other people paid for their cars and
enables consumers to engage with TrueCar Certified Dealers who are
committed to providing a superior purchase experience. TrueCar
operates its own branded site and its nationwide network of more
than 16,500 Certified Dealers, and also powers car-buying programs
for some of the largest U.S. membership and service organizations,
including USAA, AARP, American Express, AAA and Sam's Club. Nearly
half of all new car buyers engage with the TrueCar network during
their purchasing process. TrueCar is headquartered in Santa Monica,
California, with an office in Austin, Texas.
TrueCar PR Contact
Shadee Malekafzali
Shadee@truecar.com
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