Starbucks Transforms Mental Health Benefit for U.S. Employees
March 16 2020 - 9:00AM
Business Wire
Starbucks builds on its history of providing
innovative, industry-leading benefits for employees with new mental
health care benefit in partnership with Lyra Health.
U.S. partners (employees) and eligible family
members will receive 20 mental health sessions with a therapist or
coach each year.
Offering a new mental health care resource is
part of Starbucks larger mental health initiative announced in
September, created based on partner feedback.
Starbucks Coffee Company (NASDAQ: SBUX) today announced a
reimagined mental health care benefit for its U.S. partners
(employees) that is more accessible, robust and tailored to
partners specific needs than ever before.
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Starbucks builds on its history of
providing innovative, industry-leading benefits for employees with
new mental health care benefit in partnership with Lyra Health.
(Photo: Business Wire)
Beginning April 6, Starbucks will provide all U.S. partners and
eligible family members access to 20 sessions a year with a mental
health therapist or coach through Lyra Health, all at no cost to
the user.
The innovative mental health benefits provider, Lyra Health,
will connect more Starbucks partners to high quality care.
Starbucks partners will be able to securely and confidentially seek
evidence-based mental health treatment, identify available health
providers that meet their individual needs, and book appointments
on the spot with options to meet with their therapist or coach by
video or in-person. Starbucks partners may also access self-guided
online programs recommended by Lyra Health based on their specific
needs. Lyra Health also offers support for legal services, identity
theft and financial coaching.
“Caring for Starbucks partners is at the core of our company. We
are constantly listening to our partners and exploring new ways to
enhance the innovative benefits we offer to support them and their
families,” said Kevin Johnson, Starbucks president and ceo. “Mental
health is a fundamental part of our humanity and these resources
will make a meaningful difference in people’s lives and help break
the stigma around this complex issue.”
The reimagined mental health care benefit was created based on
partner feedback and is the latest update in the company’s
comprehensive mental health initiative announced last September,
with an aim to promote mental wellness and offer innovative new
mental health care benefits that support Starbucks goal to break
the stigma.
“We listened to our partners in order to understand what they
really need and would really use,” said Ron Crawford, vice
president of global benefits at Starbucks. “What we’ve created in
partnership with Lyra Health directly addresses the feedback we’ve
heard.”
This announcement follows Starbucks introduction of several new
and improved benefits this year including Headspace, the daily
meditation and mindfulness app, to U.S. and Canada partners, as
well as mental health training sessions for U.S. and Canada store
managers that will be available this summer in partnership with the
National Council for Behavioral Health, inspired by Mental Health
First Aid.
"With Lyra Health, Starbucks has set the stage for a new era of
innovative, comprehensive mental health benefits – an era where
more employers are prioritizing their people’s well-being, and
breaking down the barriers of mental health stigma that still exist
today," said David Ebersman, Founder and CEO of Lyra Health.
Starbucks commitment to supporting partners mental health
furthers the company’s legacy in providing industry-leading
benefits especially in the healthcare space, from being one of the
first companies to offer healthcare to part-time employees in 1988
to recent benefits including paid sick leave, paid parental leave,
transgender care and family expansion reimbursement.
“Starbucks decision to provide its partners with a range of
tools and resources will set an unprecedented example for others to
follow,” said President and CEO Chuck Ingoglia of the National
Council for Behavioral Health. “We’re honored to work with
Starbucks, and we know important partnerships like this one will
help us address the mental health crisis we face in America. We
also hope to see other organizations take the same bold step
Starbucks has taken to support their workforce. Without mental
health, there is no health.”
“NAMI applauds Starbucks’ effort to increase access to mental
health care for their U.S. partners and families,” said Daniel H.
Gillison, Jr., CEO of National Alliance on Mental Illness (NAMI).
“We know that through treatment, recovery is possible and having
access to free mental health sessions can make a positive impact on
anyone struggling with their mental health. This is a new standard
for employee benefits which will not only improve the lives of
individuals but also the company.”
About Starbucks Since 1971, Starbucks Coffee Company has
been committed to ethically sourcing and roasting high-quality
arabica coffee. Today, with more than 31,000 stores around the
globe, the company is the premier roaster and retailer of specialty
coffee in the world. Through our unwavering commitment to
excellence and our guiding principles, we bring the unique
Starbucks Experience to life for every customer through every cup.
To share in the experience, please visit us in our stores or online
at stories.starbucks.com or www.starbucks.com.
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