New Virtual Assistants Enable Hospitals and
Health Plans to Securely Assess Symptoms and Provide Immediate Care
Recommendations
Perficient, Inc. (Nasdaq: PRFT) (“Perficient”), the leading
digital consultancy transforming the world’s largest enterprises
and biggest brands, today announced the availability of healthcare
chatbot solutions intended to help reduce the spread of COVID-19,
address consumer concerns, and alleviate inundated call centers and
helplines.
As businesses around the world grapple with the impact of
COVID-19, they must take greater precautions to quickly contain and
control further contamination. Digital technologies, including
chatbots and artificial intelligence (AI), offer a holistic,
integrated alternative to traditional in-person clinical services,
and give healthcare professionals more tools to treat and address
patients’ needs. Perficient’s new chatbot solutions address these
challenges by securely delivering healthcare intelligence and
assessments to consumers at scale.
AI-Enabled Healthbot Provides Intelligent, Personalized
Access to Relevant Services
The Microsoft Healthbot service is a cloud-based conversational
AI platform purpose-built for the healthcare industry, featuring
industry-specific templates to check symptoms, triage, and screen
for mental health, among other uses. Through an integration with
the Centers for Disease Control and Prevention (CDC), the Healthbot
is also outfitted with COVID-19 pretrained scenario templates to
support self-assessment as well as frequently asked questions and
up-to-date metrics from the CDC.
“With the full impact of COVID-19 still being realized, digital
technology has become a critical component to scale triage capacity
and mitigate risk,” said Christine Livingston, AI Chief Strategist,
Perficient. “The Healthbot is an AI-enabled, open source platform
that can interact with users, understand their concerns, and
communicate complex topics that are unique to the healthcare
industry and the developing situation with COVID-19.”
Using the Healthbot’s intuitive and straightforward interface,
healthcare organizations can author their own situations and
customize behavior to support their own needs. A certified
Bronze-level Microsoft Healthbot partner, Perficient helps
healthcare organizations blend custom scenarios with established
CDC content to create secure, compliant, and intelligent instances
fitted to their unique business requirements and developing
COVID-19 response. Additionally, the out-of-the-box functionality
makes the service easily adaptable for other industries to address
the growing issues related to direct customer contact.
COVID-19 Chatbot Assessment Gives Recommendations for
Populations At Risk, Fast
Perficient has also partnered with Drift to develop an
assessment chatbot specifically for COVID-19. Designed for
screening and care navigation, the COVID-19 Assessment is a
decision tree outlining key components of a person’s risk for
contracting COVID-19, including exposure, symptoms, and risk
factor. The chatbot guides users through a series of questions
leading to a custom message directing them on the next actions to
take.
“We understand the difficulties healthcare organizations are
experiencing during this time, and we wanted to develop an
easy-to-implement solution that would help ease the burden for
providers,” said Paul Griffiths, General Manager, Perficient. “This
chatbot-led assessment, which can be implemented in a matter of
hours, is designed for screening and care navigation, and gives
providers a better way to interact with those who may be contacting
a healthcare organization seeking guidance about symptoms,
concerns, and next steps.”
Perficient is a trusted end-to-end digital partner with more
than 20 years of experience delivering digital technology solutions
to leading enterprises, including healthcare payer, provider, and
pharmaceutical organizations. With a focus on the healthcare
consumer experience, Perficient helps healthcare organizations
design and implement solutions that enable interoperability,
satisfy regulatory requirements, leverage key data insights, and
improve quality of care.
In addition to developing chatbot solutions for the healthcare
industry, Perficient is also partnering with Amazon Connect and
Twilio to develop rapid digital solutions for customer care use
across multiple industries. The digital solutions, including
on-demand cloud contact centers and remote agent workspaces, help
enterprises drive operations forward and deliver experiences
customers need.
For the latest digital insights and services for enterprise
action amid COVID-19, such as general solutions for contact centers
and the role AI can play during the pandemic, visit Perficient’s
dedicated COVID-19 response page and follow us on Twitter and
LinkedIn.
About Perficient
Perficient is the leading digital consultancy. We imagine,
create, engineer, and run digital transformation solutions that
help our clients exceed customers’ expectations, outpace the
competition, and grow their business. With unparalleled strategy,
creative and technology capabilities, we bring big thinking and
innovative ideas, along with a practical approach to help the
world’s largest enterprises and biggest brands succeed. Traded on
the Nasdaq Global Select Market, Perficient is a member of the
Russell 2000 index and the S&P SmallCap 600 index. Perficient
is an award-winning Adobe Platinum Partner, Platinum Level IBM
business partner, a Microsoft National Service Provider and Gold
Certified Partner, an Oracle Platinum Partner, an Advanced Pivotal
Ready Partner, a Gold Salesforce Consulting Partner, and a Sitecore
Platinum Partner. For more information, visit
www.perficient.com.
Safe Harbor Statement
Some of the statements contained in this news release that are
not purely historical statements discuss future expectations or
state other forward-looking information related to financial
results and business outlook for 2020. Those statements are subject
to known and unknown risks, uncertainties, and other factors that
could cause the actual results to differ materially from those
contemplated by the statements. The forward-looking information is
based on management’s current intent, belief, expectations,
estimates, and projections regarding our company and our industry.
You should be aware that those statements only reflect our
predictions. Actual events or results may differ substantially.
Important factors that could cause our actual results to be
materially different from the forward-looking statements include
(but are not limited to) those disclosed under the heading “Risk
Factors” in our annual report on Form 10-K for the year ended
December 31, 2019.
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version on businesswire.com: https://www.businesswire.com/news/home/20200330005506/en/
Connor Stieferman, Communications Manager 314-529-3595
Connor.Stieferman@perficient.com
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