Ontrak Health and MosaicVoice Partner to Revolutionize Healthcare with AI-Powered Voice Technology
August 29 2024 - 8:00AM
Business Wire
Ontrak, Inc. (NASDAQ: OTRK), a leading AI-powered and
technology-enabled behavioral healthcare company, announced it has
partnered with MosaicVoice, a pioneer in AI-powered voice
technology, to transform healthcare delivery and patient outcomes
for Ontrak and its members. The strategic partnership aims to
create a more connected, intelligent, and patient-centric
healthcare ecosystem by integrating advanced voice and AI
technologies.
"By partnering with MosaicVoice, we are combining the best in
AI-driven engagement with our expertise in healthcare to deliver
more effective and efficient care," said Brianna Brennan, Chief
Innovation Officer at Ontrak Health. "This collaboration promotes a
scalable and elevated patient experience that is intended to
improve health outcomes. Incorporating this technology into our
ecosystem further enables consistent delivery of our evidence-based
model built upon the Comprehensive Healthcare Integration (CHI)
framework."
MosaicVoice's AI technology offers real-time, dynamic guidance
and conversation analysis, helping care teams maintain meaningful
and compliant patient interactions. The solution actively listens
to conversations, ensures adherence to care delivery protocols, and
guides care teams with prompts that enhance patient engagement.
This technology can detect patient sentiment, surface care
opportunities, and provide immediate feedback to support care
providers.
The partnership will leverage MosaicVoice's advanced features,
including:
- Real-Time, Dynamic AI Guidance: Ensures all patient
interactions are compliant and on-message while allowing
personalized rapport building.
- Post-Call Quality Assurance Automation: Uses AI to score
100% of interactions, identify care drivers, and automate call
summaries, allowing care teams to focus on critical patient
needs.
- Performance Insights and Reporting: Offers customizable
reporting to track engagement metrics, identify trends, and
optimize care delivery based on real-time data.
"Combining our AI-driven voice solutions with Ontrak Health's
comprehensive behavioral health program platform will set a new
standard for patient engagement," said Julian McCarty, CEO of
MosaicVoice. "Together, we're driving a more proactive, responsive,
and efficient approach to healthcare."
About Ontrak Health
Ontrak Health (Nasdaq: OTRK) is a leading AI and
technology-enabled behavioral healthcare company whose mission is
to help improve the health and save the lives of as many people as
possible. Ontrak identifies, engages, activates, and provides care
pathways to treatment for the most vulnerable members of the
behavioral health population who would otherwise fall through the
cracks of the healthcare system. We engage individuals with
anxiety, depression, substance use disorder, and chronic disease
through personalized care coaching and customized care pathways
that help them receive the treatment and advocacy they need,
despite the socioeconomic, medical, and health system barriers that
exacerbate the severity of their comorbid illnesses. The company's
integrated intervention platform uses AI, predictive analytics, and
digital interfaces combined with dozens of care coach engagements
to deliver improved member health, better healthcare system
utilization, and durable outcomes and savings to healthcare
payors.
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version on businesswire.com: https://www.businesswire.com/news/home/20240829549206/en/
Company Contact: Brandon LaVerne Chief Executive Officer
blaverne@ontrakhealth.com
Investor Relations: Ryan Halsted Gilmartin Group
investors@ontrakhealth.com
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