Ontrak Health Adopts Comprehensive Healthcare Integration (CHI) Framework to Enhance Care Delivery
July 16 2024 - 8:00AM
Business Wire
Ontrak, Inc (NASDAQ: OTRK), a leading AI-powered and
technology-enabled behavioral healthcare company, announces the
adoption of the Comprehensive Healthcare Integration (CHI)
framework into its care delivery model. This advances Ontrak
Health’s commitment to delivering high quality, integrated, whole
person care. The CHI model represents the most comprehensive
clinical framework for integrating physical health, behavioral
health, and social determinants of health within care delivery.
Developed by the National Council for Mental Wellbeing in 2022,
the CHI framework provides a robust foundation for implementing and
measuring the progress of integrated healthcare services. The CHI
white paper explains, “The evidence strongly suggests that people
of all ages living with co-occurring PH, BH and SDOH needs have
higher health costs yet experience poorer health outcomes. Emerging
evidence suggests that more coordinated or integrated oral, mental
health and substance use treatment services can increase access to
needed care, improve patient outcomes and potentially reduce
healthcare costs. The evidence further suggests that populations
with co-occurring PH, BH and SDOH needs are likely to benefit from
evidence-based integrated interventions in whatever setting they
are best engaged, with more complex and high-cost populations
generally requiring higher levels of service intensity.”
"With the adoption of the CHI framework we are unlocking the
full potential of integrated care through our clinical programs,"
said Dr. Judith Feld, Chief Medical Officer of Ontrak Health. "We
are proud to champion the evolution of care delivery, harnessing
the power of integrated care to improve patient lives."
The eight domains of the CHI framework, and the ways in which
Ontrak Health applies them to its programs, include:
- Screening, Referral and Follow-up: Ontrak coaches use
validated health assessments including the Patient Health
Questionnaire 9 (PHQ-9), the Generalized Anxiety Disorder 7 (GAD-7)
and Recovering Quality of Life 20 and 10 (ReQoL 20 and ReQoL 10),
to guide personalized care and referrals to behavioral health and
primary care providers. Additional screeners are applied based on
specialized condition programming like substance use disorder.
Bidirectional clinical information sharing with treating
specialists aligns interventions for optimal outcomes.
- Prevention and Treatment of Common Conditions: Ontrak
Health’s care teams employ evidence-based guidelines and
standardized workflows to screen, treat, and monitor common
physical and behavioral health conditions. Targeted screeners and
questionnaires include physical health, biomarkers, gaps in care,
substance use, depression, anxiety, and trauma-related issues.
- Continuing Care Management: Ontrak Health care teams
provide ongoing care management through specialized coaches,
provider network resources, tracking tools, and proactive
follow-ups to ensure continuous engagement and treatment progress
for each member through our omnichannel communications
platform.
- Self-management Support: Ontrak employs evidence-based
techniques like motivational interviewing and SMART goal setting to
enhance members' self-management skills, while adapting these
approaches to individual health literacy levels. Access to
resources and goals tracking are made available through on-demand
resources and a mobile application.
- Multidisciplinary Teamwork: Ontrak Health facilitates
multidisciplinary teamwork through regular clinical rounds,
bidirectional exchange of member treatment information, and ongoing
collaboration with health plan’s case management teams and family
members when appropriate.
- Systematic Measurement and Quality Improvement: Ontrak
implements comprehensive quality improvement measures, including
fidelity measurement, standardized outcome tracking, performance
dashboards, and regular audits, to continuously enhance care
delivery and ensure optimal member outcomes.
- Linkage with Community/Social Services for SDOH: Ontrak
Health addresses social determinants of health by utilizing
standardized social needs screeners and its extensive knowledge of
community resources, and is targeting integration of multiple SDOH
platforms directly into the electronic health records, to connect
members with appropriate support services.
- Financial Sustainability: Ontrak Health applies
value-based financial strategies including payment models putting
delivery at risk, performance-based, and shared savings options,
committing to optimizing outcomes and reducing costs.
The adoption of the CHI framework underscores Ontrak Health's
commitment to addressing the complex interplay of physical health,
behavioral health, and social determinants of health. Our results
speak volumes: a guaranteed 2.0x ROI, 62% reduction in inpatient
utilization, 32% decrease in ER visits, and 28% net cost savings.
These outcomes, coupled with clinically significant improvements in
GAD-7 and PHQ-9 scores of 53% and 62% respectively, and an NPS of
68, demonstrate that Ontrak is at the forefront of translating the
promise of integrated care into tangible benefits for our members
and partners. We're not just implementing a framework; we're
pioneering a more effective, equitable, and sustainable approach to
healthcare delivery.
About Ontrak Health
Ontrak Health (Nasdaq: OTRK) is a leading AI and
technology-enabled behavioral healthcare company, whose mission is
to help improve the health and save the lives of as many people as
possible. Ontrak identifies, engages, activates, and provides care
pathways to treatment for the most vulnerable members of the
behavioral health population who would otherwise fall through the
cracks of the healthcare system. We engage individuals with
anxiety, depression, substance use disorder and chronic disease
through personalized care coaching and customized care pathways
that help them receive the treatment and advocacy they need,
despite the socio-economic, medical and health system barriers that
exacerbate the severity of their comorbid illnesses. The company’s
integrated intervention platform uses AI, predictive analytics and
digital interfaces combined with dozens of care coach engagements
to deliver improved member health, better healthcare system
utilization, and durable outcomes and savings to healthcare
payors.
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version on businesswire.com: https://www.businesswire.com/news/home/20240716881740/en/
Company Contact: Brandon LaVerne Chief Executive Officer and
Chief Operating Officer blaverne@ontrakhealth.com
Investor Relations: Ryan Halsted Gilmartin Group
investors@ontrakhealth.com
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