BURLINGTON, Mass., March 16, 2021 /PRNewswire/ -- Nuance
Communications, Inc. (NASDAQ: NUAN) today announced that Bank
Australia, one of Australia's leading customer-owned banks, has
deployed Nuance Gatekeeper, the world's most advanced biometrics
solution for authentication and fraud detection to improve the
customer experience. Following a pilot rollout in December of 2020,
Bank Australia is now offering biometric protection to all
customers. With this voice technology deployment, Bank Australia
aims to provide the latest standard of excellence in customer
service and digital experience.
"We are excited to offer our customers an easier and more secure
way of banking with Bank Australia through our partnership with
Nuance," said Brad Jordon, Bank
Australia Chief Operating Officer. "Our team will save time usually
spent on repetitive authentication processes to enable greater
focus on customer needs and experience without compromising on
security. We take more than 400,000 calls per year, so we look
forward to improving customer experience and adding this extra
layer of security to their accounts."
Nuance's biometric solution now powers Bank Australia's VoiceID
service, authenticating customers via their voice in mere seconds,
eliminating the need for passwords or security questions, and
ultimately offering a higher standard of security and convenience.
As fraudsters continue to develop new methods for bypassing the
knowledge-based authentication methods used by call centers—from
social engineering to AI-powered deepfake technologies—the need for
such reinforced authentication systems is clear.
Customers can now choose to create their unique, encrypted
voiceprint with Bank Australia through a simple phone conversation.
Each time the customer contacts Bank Australia, over 1000
characteristics of their voice–such as pronunciation, pitch and
cadence–will be analyzed by Nuance's biometric solution, verifying
their identity within seconds. The process requires no additional
input from the customer and is one of the safest ways to verify
callers' identities.
"There has never been a greater need for biometric
authentication technology and the superior fraud protection and
digital experience it provides in the finance industry. Consumers
are banking online more than ever before and the fraud threat is
increasing as a result," said Brett
Beranek, Vice President and General Manager, Nuance. "We are
proud to partner with Bank Australia to innovate their contact
center offering their customers a simpler and more secure way to
access their banking services."
Nuance biometrics technology is implemented by 19 of 20 of the
world's top financial institutions today, and nine of the 10
largest global telecommunications companies. Bank Australia joins the growing list of leading
enterprises successfully leveraging Nuance's biometric solutions,
including the Australian Taxation Office (ATO), NAB, HSBC,
ANZ and Deutsche Telekom. Over 600 million consumers
make more than 8 billion successful authentications yearly and
Nuance biometrics has already prevented over $2 billion worth of customers' money from getting
into the wrong hands.
For more information on Nuance Gatekeeper, click here.
For more information about Bank Australia VoiceID, watch this
video.
About Bank Australia
Bank Australia exists to inspire and empower our
customers to use their money to create a world where people and the
planet thrive. We are 100% customer owned, a certified B Corp and
we aim to be Australia's most
trusted bank. We represent more than 170,000 customers and we're
the custodians of more than $8billion
in assets.
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a technology pioneer
with market leadership in conversational AI and ambient
intelligence. A full-service partner trusted by 77 percent of U.S.
hospitals and 85 percent of the Fortune 100 companies worldwide,
Nuance creates intuitive solutions that amplify people's
ability to help others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United States and/or other
countries. All other trademarks referenced herein are the property
of their respective owners.
Media Contact
Nuance
Communications
Dayna
McCoubrey
+1 781.565.4728
Dayna.McCoubrey@Nuance.com
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SOURCE Nuance Communications