BURLINGTON, Mass., March 10, 2021 /PRNewswire/ -- Walgreens
and Nuance® Communications, Inc. (NASDAQ:
NUAN) today announced the organizations collaborated to help
Walgreens customers schedule their COVID-19 vaccine appointments 24
hours a day, seven days a week. Walgreens deployed Nuance's
AI-powered Intelligent Engagement solutions to meet the needs
of more customers by extending access to vaccine information and
scheduling beyond its web-based portal.
Walgreens customers can now call 1-800-Walgreens or a Walgreens
store and speak in English or Spanish to Nuance's intelligent
conversational voicebot to get answers to COVID-19 questions,
confirm eligibility according to applicable guidelines, and
schedule their vaccine appointments wherever vaccines are
available. The Nuance solution also sends the customer an SMS text
to confirm appointments after the call.
"Ensuring equitable access to care is essential," said
Robert Weideman, Executive Vice
President and General Manager, Nuance. "Using our proven voice- and
AI-powered solutions to help as many Walgreens customers as
possible experience a more modern, convenient, and secure process
for scheduling their COVID vaccine appointments is one of the most
important outcomes we can achieve."
The option to schedule COVID-19 vaccine appointments over the
phone is available in English or Spanish to all individuals seeking
a COVID-19 vaccination appointment at Walgreens. To learn more
about Nuance's COVID vaccine solutions, click here.
About Nuance Communications, Inc.
Nuance
Communications (NASDAQ: NUAN) is a technology pioneer
with market leadership in conversational AI and ambient
intelligence. A full-service partner trusted by 77 percent of U.S.
hospitals and 85 percent of the Fortune 100 companies worldwide,
Nuance creates intuitive solutions that amplify people's ability to
help others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United States and/or other
countries. All other trademarks referenced herein are the property
of their respective owners.
Media contacts:
Nuance
Communications
Nancy
Scott
+1 781-565-4130
Nancy.Scott@Nuance.com
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SOURCE Nuance Communications, Inc.