BURLINGTON, Mass., Jan. 6, 2021 /PRNewswire/ -- Nuance
Communications, Inc. (NASDAQ: NUAN) today announced that
Rush University Medical Center
(Rush) has expanded its use of
the Nuance® Dragon Ambient eXperience™ (DAX™) ambient clinical
intelligence (ACI) solution to 14 clinical specialties to help
relieve the burden of clinical documentation and physician burnout,
while improving the patient experience during in-person and
telehealth visits. The 14 clinical specialties, including
otolaryngology, plastic surgery, urology, and orthopedics, were
selected based on the specialty's workflow and clinical
"The clinical documentation burden has long been a pain point
for our clinicians, making it difficult to bill and code
accurately, which is an important piece of revenue integrity," said
Dr. Jordan Dale, Acting Chief
Medical Informatics Officer at Rush.
"Nuance DAX allows us to fill the gaps in the patient narrative and
improve clinical documentation by providing more complete and
accurate notes. More importantly, it allows our doctors to be
doctors and gives them the mental space to focus on what matters –
delivering empathy and expert care for which they trained."
Deployments of Nuance DAX are increasing as more healthcare
organizations recognize ambient clinical intelligence technology's
transformative benefits for reducing physician burnout, improving
financial integrity, and enhancing the patient experience. Nuance
DAX extends the proven power of Nuance Dragon Medical, already
trusted by over 550,000 physicians globally, with the latest
AI-powered advancements to create a fully voice-enabled and ambient
exam room environment. The system securely captures,
contextualizes, and automatically creates detailed clinical notes
from multi-party conversations during on-site and virtual
encounters with patient consent. It enables physicians to stay
fully engaged with patients without the need to look away to type
or dictate. It also improves clinical documentation quality and
physician satisfaction by ensuring that the complete patient story
is captured while reducing the time needed to update clinical
In order to reduce physicians' administrative workloads, enable
them to focus on patients during visits instead of computer
screens, and free time to see more patients, Rush decided to expand the Nuance DAX deployment
following a pilot program. Pilot participants found they were able
to increase their number of patients seen per clinic day – which is
similar to Nuance DAX deployments at other health systems that
increased patient throughput by up to 38 percent.
"Rush is one of our closest partners
for Nuance DAX development and shares our vision for how to
overcome the challenges facing healthcare organizations with
conversational AI and ambient solutions that place patients front
and center in care delivery," said Diana
Nole, Executive Vice President and General Manager of
Healthcare at Nuance. "The confidence Rush has in Nuance DAX coupled with the growing
adoption of our clinical documentation solutions at healthcare
systems across the country, shows that we are on the right track to
help transform care access, outcomes, and reimbursement
To learn more about Nuance DAX and view the explainer
video, please click here.
About Rush University System for
University System for Health (RUSH) is an academic health system whose mission is
to improve the health of the individuals and diverse communities it
serves through the integration of outstanding patient care,
education, research and community
partnerships. RUSH comprises Rush
University Medical Center, Rush University, Rush Copley
Medical Center and Rush Oak Park Hospital, as well as numerous
outpatient care facilities. Rush University, with more than
2,500 students, is a health sciences university that comprises Rush
Medical College, the College of Nursing, the College of Health
Sciences and the Graduate College.
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a technology pioneer
with market leadership in conversational AI and ambient
intelligence. A full-service partner trusted by 90 percent of U.S.
hospitals and 85 percent of the Fortune 100 companies worldwide,
Nuance creates intuitive solutions that amplify
people's ability to help others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United States and/or other
countries. All other trademarks referenced herein are the property
of their respective owners.
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SOURCE Nuance Communications, Inc.