BURLINGTON, Mass., Dec. 15,
2020 /PRNewswire/ -- Nuance Communications,
Inc. (NASDAQ: NUAN) today announced that the Industrial Bank
of Korea (IBK) has deployed its market-leading voice biometrics
technology to create the banking industry's first biometrics
solution for video calls. Leveraging Nuance AI, IBK is already
protecting more than 100,000 customers from falling victim to fraud
by automatically authenticating their identities during both video
and phone conversations.
The global pandemic has upended the way banks and financial
institutions interact with consumers. What was once an industry
that relied on face-to-face interactions has digitally transformed
to accommodate the new, virtual world. Unfortunately, with the
working world increasingly operating on digital channels,
fraudsters and bad actors have been presented with more
opportunities to try to infiltrate customer accounts. Nuance
customers report that the volume of fraud attacks has risen 200-400
percent—depending on the industry—since the start of the
"Face-to-face banking transactions are far less frequent now as
a result of the pandemic, and we've made it our top priority to
ensure customer safety, convenience, and experience is maintained
despite that," said Shinwoo Kang,
Customer service strategy manager, IBK. "With Nuance Gatekeeper,
we've made it easier and more secure than ever for customers to
bank by phone or video without having to visit our branches. This
type of advanced, AI-enabled biometrics technology is the future of
financial transactions in Korea, and we're proud to already be
delivering on that for our customers."
To ensure its customers were adequately protected across every
channel—from phone to video—IBK turned to Nuance Gatekeeper, the
industry-leading biometrics platform that protects more than 600
million consumers worldwide. The AI-enabled solution analyzes
customer voices for more than a thousand characteristics, which
includes both physical traits and behavioral characteristics—such
as rhythm, intonation, and pace. With Gatekeeper, registered IBK
customers can securely communicate with customer support via phone
and video chats without worrying about their personal identifiable
information being replicated by fraudsters.
"IBK launched voice biometrics authentication formally to its
customers in June 2020. Since then,
the company has enrolled more than 100,000 customers," said
Brett Beranek, vice president and
general manager, Nuance. "IBK is the first bank we've seen leverage
biometrics for voice authentication during video calls—a trend we
anticipate will only increase in the future. This is a perfect
example of how to leverage AI to adequately protect consumers
during a time of increased, advanced fraud attacks brought on by
the reliance on digital experiences in recent months."
For more information about Nuance Gatekeeper, click here.
About Nuance Communications, Inc.
Communications (NASDAQ: NUAN) is a technology pioneer
with market leadership in conversational AI and ambient
intelligence. A full-service partner trusted by 90 percent of U.S.
hospitals and 85 percent of the Fortune 100 companies worldwide,
Nuance creates intuitive solutions that amplify people's ability to
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United States and/or other
countries. All other trademarks referenced herein are the property
of their respective owners.
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SOURCE Nuance Communications, Inc.