BURLINGTON, Mass., Sept. 23, 2020 /PRNewswire/ -- Nuance
Communications, Inc. (NASDAQ: NUAN) and Rakuten Mobile, Inc. today
announced a strategic partnership to add Nuance® Intelligent
Engagement AI Services to the Rakuten Communications Platform
(RCP). As a result, RCP becomes the first-ever mobile
communications, cloud-native and virtualized platform to have
Nuance Conversational and Engagement AI services built-in.
Through the Nuance-Rakuten Mobile partnership, RCP will now
offer Rakuten Group companies the ability to leverage:
- Conversational AI Services: cloud-native software with
application programming interfaces (APIs) for speech recognition,
text-to-speech, natural language understanding, and advanced dialog
management that enable AI-powered experiences including the ability
to identify users via biometrics, and allow individuals to engage
with applications and devices by voice
- Engagement AI Services: digital engagement API's that
enable self-service virtual assistants and seamless escalation to
live agents, enabling a personalized, omni-channel customer
experience with built-in support for live and asynchronous
messaging and the ability to provide agents with data-driven
recommendations and next-best-action
- Nuance Mix™ Rapid AppDev Environment:
enterprise-grade conversational AI tooling platform that enables
organizations to rapidly develop, test, deploy, and optimize
virtual assistant, natural language, and speech solutions –
reducing development and optimization time by more than 50
percent
The Rakuten Virtual Assistant within Rakuten Link, Rakuten's
native communication app based on Rich Communication Services (RCS)
standards that brings together Rakuten services within a single
app, is the first instance of the integration of RCP, providing
Rakuten Mobile customers with the ability to access self-service
features by voice or by text.
According to technology research firm Omdia, as the global race
to 5G advances, enterprises will need to continue their digital
transformation journeys to create frictionless, personalized, and
automated customer experiences. This requires communication service
providers (CSPs) to deploy emerging customer experience (CX)
applications that can easily integrate into enterprise systems,
providing the ability to anticipate potential problems and
orchestrate customer outreach.
"With Rakuten Cloud Platform, we are creating an innovative
telco cloud platform that will drive a better AI-based customer
engagement experience," said Tareq
Amin, Representative Director, Executive Vice President and
CTO of Rakuten Mobile. "We're excited about the innovations this
will enable Rakuten Group companies to deliver and the potential
for bringing it to organizations globally to leverage via Rakuten
Cloud Platform."
Nuance's AI-powered customer engagement for Rakuten Mobile's
RCP provides enterprises with a unique set of open, modular,
and cloud-native services that can be deployed in any cloud
environment.
"Our investment in cloud-native technologies and laser-focus on
outcome-driven verticalized solutions allows us to partner with
some of the world's most innovative companies to integrate Nuance
technologies in a flexible way, embedding into client workflows and
safeguarding consumer data," said Joe
Petro, CTO, Nuance. "The recent virtual assistant deployment
with Rakuten Mobile on RCP is evidence of that, and we see great
potential for Nuance's AI solutions as organizations around the
globe look to advance customer experiences and drive new revenue
opportunities through cloud-based infrastructures and 5G
networks."
For more information on how Nuance is helping organizations
transform CX in the age of 5G, click here.
About Nuance Communications, Inc.
Nuance
Communications (NASDAQ: NUAN) is the pioneer and leader in
conversational AI innovations that bring intelligence to everyday
work and life. The company delivers solutions that understand,
analyze, and respond to people – amplifying human intelligence to
increase productivity and security. With decades of domain and AI
expertise, Nuance works with thousands of organizations globally
across healthcare, financial services, telecommunications,
government, and retail – to create stronger relationships and
better experiences for their customers and workforce. For more
information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Media contact:
Nancy Scott
Nuance Communications, Inc.
Tel: 781-565-4130
Nancy.Scott@Nuance.com
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SOURCE Nuance Communications, Inc.