BURLINGTON, Mass., and
REDMOND, Wash., Sept. 15, 2020 /PRNewswire/ -- Nuance
Communications Inc. and Microsoft Corp. on Tuesday announced
Nuance Dragon® Ambient eXperience™ (DAX™), an ambient clinical
intelligence (ACI) solution, is now integrated into Microsoft
Teams to broadly scale virtual consults aimed at increasing
physician wellness and providing better patient health outcomes. As
a Microsoft Cloud for Healthcare partner and part of a broader
partnership between the two companies, the integration enables
physicians to activate Nuance DAX from within their Microsoft Teams
workflows, so they can focus on the patient while the AI securely
captures the details of the virtual visit in context — creating
clinical documentation that writes itself™.
Innovated by Nuance and Microsoft, the integration of Nuance DAX
and Microsoft Teams for telehealth is part of the ongoing strategic
partnership to accelerate the adoption of ACI solutions
to improve healthcare experiences by reducing administrative
workloads that lead to physician burnout. This telehealth workflow
solution built on Microsoft Teams:
- Synthesizes physician-patient conversations during virtual
visits through Microsoft Teams, allowing physicians to remain
focused on the patient instead of taking notes on the computer.
- Incorporates patient data securely with contextual information
from the electronic health record (EHR) to auto-populate a complete
and highly accurate clinical note for physicians to review directly
within the patient's medical record. The physician always remains
in control.
Research shows that the pandemic has accelerated virtual
consults and expanded access to care, while physician burnout
remains an important concern facing the healthcare industry today.
Healthcare providers are rapidly scaling virtual health
consults, with a reported 50- to 175-fold increase in telehealth
patient volumes since the onset of the pandemic.1 This
rapid step change in technology adoption suggests that now is the
time for the healthcare industry to make improvements in
information exchange, broadening access and integration of
technology for improved access to care for better health outcomes
and increased efficiencies in the healthcare system.
"The dramatic growth of telehealth represents a unique
opportunity to use Nuance DAX ambient clinical intelligence
technology to transform healthcare experiences and define what
healthcare providers and consumers should expect from advanced
digital health solutions," said Diana
Nole, executive vice president, and general manager of
healthcare, Nuance. "Our strategic partnership with Microsoft,
which led to this rapid integration of Nuance DAX with Microsoft
Teams for telehealth, illustrates the ongoing importance of
combining our technologies, domain expertise and market reach to
develop advanced cloud-based conversational AI solutions that keep
the health of clinicians and patients front and center in
healthcare delivery."
"Telehealth has grown in just a few months from being an
infrequently used, specialized solution prior to the pandemic to
becoming core to how we deliver care today and in the future. The
integrated Nuance-Microsoft Teams solution will be game-changer for
our clinicians and patients alike," said Dr. William Silver, medical director, Triangle
Region EmergeOrtho. "This integration brings us the ease of use,
reliability and security of the Microsoft Teams platform for
healthcare, and the ability to automatically capture and document
patient-physician encounters with Nuance DAX to significantly ease
the burden of clinical documentation."
"Through our strategic partnership with Nuance, we are combining
the best in Nuance's conversational AI technology with Microsoft
Teams, Azure and Azure AI to accelerate and scale the development
and adoption of innovative solutions that emphasize the essential
and personal aspect of quality healthcare between a physician and
patient," said Gregory Moore, M.D.,
Ph.D., corporate vice president, Microsoft Health. "This important
milestone and the integration of Microsoft Teams within the Nuance
DAX solution will empower front-line care providers to positively
transform the patient care experience."
Nuance DAX leverages and extends the proven power of Nuance
Dragon Medical, relied upon by over 550,000 physicians globally,
and is already delivering significant outcomes, including a 20%
increase in patient throughput, 50 to 75% reduction in
clinical documentation time, an 88% increase in provider
satisfaction scores for clinical documentation, and patient consent
rates of over 90%.
The Nuance DAX solution is built on top of Microsoft Azure, a
highly secure HITRUST CSF-certified platform, compliant with
the HITECH Act, and has implemented the physical, technical and
administrative safeguards required by HIPAA. As part of the
strategic collaboration between the two companies, Nuance has
migrated the majority of its on-premises internal infrastructure
and hosted products to Microsoft Azure and is a Microsoft Office
365 customer for its more than 8,500 employees worldwide,
empowering them with the latest in collaboration and communication
tools, including Microsoft Teams.
The companies will demonstrate the integrated DAX-Teams
telehealth solution available to customers for private preview at
the Microsoft Ignite virtual conference Sept. 22-24, 2020. Those interested in
learning more about the Nuance DAX and Microsoft Teams
integration should visit www.nuance.com/DAXTeams or watch this
video.
About Nuance Healthcare
Nuance provides intelligent systems that support a more natural
and insightful approach to clinical documentation, freeing
clinicians to spend more time caring for patients. Nuance
healthcare solutions capture, improve and communicate more than 300
million patient stories each year, helping more than 500,000
clinicians in 10,000 global healthcare organizations to drive
meaningful clinical and financial outcomes. Nuance's award-winning
clinical speech recognition, medical transcription, CDI, coding,
quality and medical imaging solutions provide a more complete and
accurate view of patient care.
About Nuance Communications Inc.
Nuance Communications (NASDAQ: NUAN) is the pioneer and leader
in conversational AI innovations that bring intelligence to
everyday work and life. The company delivers solutions that
understand, analyze, and respond to people – amplifying human
intelligence to increase productivity and security. With decades of
domain and AI expertise, Nuance works with thousands of
organizations globally across healthcare, financial services,
telecommunications, government, and retail – to create stronger
relationships and better experiences for their customers and
workforce. For more information, please visit www.nuance.com.
About Microsoft
Microsoft (Nasdaq "MSFT" @microsoft) enables digital
transformation for the era of an intelligent cloud and an
intelligent edge. Its mission is to empower every person and every
organization on the planet to achieve more.
1 See "Telehealth: A quarter-trillion-dollar
post-COVID-19 reality?" McKinsey & Company, May
2020
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
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SOURCE Microsoft Corporation