BURLINGTON, Mass. and
SYDNEY, May
27, 2020 /PRNewswire/ -- Nuance® Communications, Inc.
(NASDAQ: NUAN) today announced that National Australia Bank (NAB),
one of Australia's major banks, is
leveraging the world's most advanced biometrics solution for
authenticating customers and enabling fraud detection, Nuance
Gatekeeper, to improve the customer experience and strengthen the
bank's security standards around customers' authentication
processes.
Nuance biometrics and security solution powers NAB's
VoiceID service that authenticates NAB customers' voices in
seconds, helping to prevent fraudsters from accessing bank accounts
using a customer's credentials or information. NAB's users choosing
this authentication process will record their unique voiceprint
simply by talking to a NAB banker on the phone. While the
customer is speaking, the underlying technology will identify more
than a thousand behavioral and physical vocal traits such as
pronunciation, tone and pattern, and capture the distinct
characteristics in their voice to create a unique voiceprint. The
encrypted voiceprint will be securely stored and used to easily
identify a customer the next time that individual calls in.
"We are pleased to partner with Nuance to provide customers with
simple, fast and secure ways to go about their banking. We now have
around 120,000 customers enrolled since VoiceID went live in
November 2019 and we are targeting
250,000 customer enrollments by the end of 2020. As the first major
Australian bank to offer VoiceID in its contact center, this
technology is helping us improve the experience our customers have
when they call by spending less time on the authentication process
and more time helping them with their needs," said Paula Constant, Executive General Manager
Consumer Direct at NAB.
With so many different characteristics, the human voice provides
one of the safest ways to verify callers' identities. Nuance
Gatekeeper analyzes more than 1,000 characteristics of a voice and
also uses its intelligent detectors to cross check an individual's
device, geolocation and pattern of speech, while certifying it is a
real person and not a recording or synthetic creation. Biometrics
removes the need for knowledge-based passwords and security
questions that hackers can easily steal or guess, bringing NAB
customers higher security standards and convenience by focusing on
who they are versus what they know.
"With eleven online accounts and nine different passwords per
person on average, passwords are becoming overwhelming for
consumers to manage. Biometrics offer a win-win solution, with a
simpler way for consumers to access sensitive services like
banking, and a secure alternative for businesses," said
Brett Beranek, General Manager,
Security Business, Nuance Enterprise. "We are proud to see NAB
leveraging Nuance Gatekeeper to bring their customers more
convenience while securing financial and personal information in
today's digital society."
Nuance technology is being implemented by more than half of the
world's largest financial institutions today, and 8 of the 10
largest global telecommunications companies. NAB joins the growing
list of leading enterprises successfully leveraging Nuance's
biometric solutions including the Australian Taxation Office (ATO),
HSBC, RBS, TalkTalk, Vodafone Turkey and Deutsche Telekom.
Over 500 million consumers make more than 8 billion
successful authentications yearly and Nuance biometrics has
already prevented over $2 billion
worth of customers' money from getting into the wrong hands. Nuance
biometrics solution Gatekeeper also was recently recognized with
the GLOMO Award.
For more information on Nuance Gatekeeper, click here.
For more information about NAB VoiceID, click here.
About NAB
For 160 years, we've been helping our customers with their
money. Today, we have more than 30,000 people serving nine million
customers at more than 900 locations in Australia, New
Zealand and around the world. As Australia's largest business bank, we work
with small, medium and large businesses to help them start, run and
grow. We fund some of the most important infrastructure in our
communities – including schools, hospitals and roads. And we do it
in a way that's responsible, inclusive and innovative. You can find
out more about how NAB backs our community by visiting:
nab.com.au/backingcommunities
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is the pioneer and leader
in conversational AI innovations that bring intelligence to
everyday work and life. The company delivers solutions that
understand, analyze, and respond to people – amplifying human
intelligence to increase productivity and security. With
decades of domain and AI expertise, Nuance works with thousands of
organizations globally across healthcare, financial services,
telecommunications, government, and retail – to create stronger
relationships and better experiences for their customers and
workforce. For more information, please
visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Contact Information
For US Press
Katie Byrne
Nuance Communications, Inc.
Tel: 781-565-5000
Email: katie.byrne@nuance.com
For International Press
Vanessa Richter
Nuance Communications, Inc.
Tel: + 32 475 76 96 07
Email: vanessa.richter@nuance.com
View original content to download
multimedia:http://www.prnewswire.com/news-releases/nuance-voice-biometrics-quickly-identifies-customers-and-strengthens-security-for-national-australia-bank-301065691.html
SOURCE Nuance Communications, Inc.