BURLINGTON, Mass., May 6, 2020 /PRNewswire/ -- Nuance®
Communications, Inc. (NASDAQ: NUAN) today announced Albertsons
Companies, Inc. (Albertsons), one of the largest U.S. food and drug
retailers, will deploy Nuance's Intelligent Engagement Platform,
specifically its virtual assistant and live chat solutions, to
deliver real-time digital support to customers doing their grocery
shopping online.
As demand for online grocery shopping grew in response to the
COVID-19 crisis, Albertsons turned to Nuance's virtual
assistant and live chat solutions to engage
customers as they shop for groceries via the
web and mobile apps. The AI-powered application
assists customers through their shopping experience and provides
real-time answers to customer inquiries such as
how the delivery service works, item
availability, online order
tracking status, and store locations and hours.
"Supporting our customers' needs as quickly, safely, and
efficiently as possible is of utmost importance to us. We are
pleased to offer shoppers multiple options when it comes to
ordering online – from in-store pickup to contactless delivery,"
said Chris Rupp, EVP and Chief
Customer and Digital Officer at Albertsons Companies. "Our
associates are fully committed to assisting our customers in the
stores, and now we can extend that same Albertsons experience to
our digital channels, ensuring our customers' needs are met however
they choose to shop."
The Albertsons Companies family of stores is comprised of more
than 2,200 supermarkets operating under 22 banners across 34 states
and the District of Columbia. It
is one of the largest retail employers in the U.S., and its home
delivery services are available in 11 of the top 15 U.S. markets
today. Albertsons Companies has deployed Nuance-powered virtual
assistant and live chat solutions across its Vons stores, and now
will deploy the AI-powered assistance across Safeway, Tom Thumb,
Jewel Osco, Albertsons, Pavilions,
and Randalls.
"We innovate to create value and help organizations solve real
problems that make everyday lives better through Conversational
AI," said Joe Petro, EVP and CTO,
Nuance. "We are fortunate to partner with Albertsons as they put
their customers' experiences and needs at the center of their
business to ensure people are getting what they need in an
efficient, easily accessible way, and we deeply respect their
commitment to the communities they serve."
For more information on the Nuance Intelligent Engagement
Platform, click here.
About Albertsons Companies
Albertsons Companies is a
leading food and drug retailer in the
United States. As of February 29,
2020, the Company operated 2,252 retail stores with 1,726
pharmacies, 402 associated fuel centers, 23 dedicated distribution
centers, and 20 manufacturing facilities. The company's stores
predominantly operate under the banners Albertsons, Safeway, Vons,
Pavilions, Randalls, Tom Thumb, Carrs, Jewel-Osco, Acme, Shaw's,
Star Market, United Supermarkets,
Market Street, and Haggen. Albertsons Companies is committed to
helping people across the country live better lives by making a
meaningful difference, neighborhood by neighborhood. In fiscal 2019
alone, along with the Albertsons Companies Foundation, the company
gave $225 million in food and
financial support. These efforts helped millions of people in the
areas of hunger relief, education, cancer research and treatment,
programs for people with disabilities, and veterans' outreach.
About Nuance Communications, Inc.
Nuance
Communications (NASDAQ: NUAN) is the pioneer and leader in
conversational AI innovations that bring intelligence to everyday
work and life. The company delivers solutions that understand,
analyze, and respond to people – amplifying human intelligence to
increase productivity and security. With decades of domain and AI
expertise, Nuance works with thousands of organizations globally
across healthcare, financial services, telecommunications,
government, and retail – to create stronger relationships and
better experiences for their customers and workforce. For more
information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Media Contact Information:
Nuance Communications, Inc.
Katie Byrne
+781-565-5290
Katie.Byrne@nuance.com
Albertsons Companies
Chris
Wilcox
Christine.Wilcox@albertsons.com
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SOURCE Nuance Communications, Inc.