BURLINGTON, Mass.,
April 20, 2020
/PRNewswire/ -- Nuance Communications,
Inc. (NASDAQ: NUAN) today announced the
Nuance® Dragon Ambient eXperience™ (DAX™)
solution for telehealth in response to the overwhelming
increase in virtual visits sparked by the COVID-19
global pandemic. Working in tandem with electronic health record
(EHR) systems, the Nuance DAX™ solution revolutionizes the
physician-patient experience by securely capturing and
contextualizing physician-patient conversations and
powering virtual exams where clinical documentation writes
itself.™ With the Nuance DAX solution, physicians can be
onboarded and trained remotely, capture patient encounters
securely, and automatically create clinical notes as a part of
their telehealth visits.
As patients and providers are instructed to interact
remotely as often as practical and appropriate, the shift in
acceptance, adoption, and use of telehealth technologies is
significant. Less than a year ago, just 10 percent of consumers
used telehealth instead of an in-person doctor's office visit.
Research firms such as Forrester Research predict that
virtual visits in the U.S. alone are expected to exceed 1
billion in 2020, primarily because of COVID-19.
Innovated by Nuance and Microsoft, the Nuance DAX solution
is built on decades of healthcare experience, in-depth research
investments in conversational AI, and enterprise-focused cloud
services. Nuance DAX leverages and extends the proven power of
Nuance Dragon® Medical, already relied upon by over 500,000
physicians globally, with the latest advancements in ambient
sensing technology and AI to create a fully voice-enabled and
ambient exam environment for both physical and virtual
visits.
Yaa Kumah-Crystal, MD, MPH,
MS, Assistant Professor of Biomedical Informatics and Pediatric
Endocrinology, Vanderbilt University
Medical Center, said, "Telehealth has emerged in recent weeks as a
vital lifeline for our patients and providers alike. The Nuance DAX
solution for telehealth can alleviate the administrative burdens as
we care for patients both in clinical settings and remotely.
Because the clinical documentation essentially writes itself,
Nuance DAX can allow providers to focus on the patient, save time,
and comprehensively document and code patient care. Technology like
this empowers providers to fully engage with their patients through
the new medium of telehealth."
The Nuance DAX solution securely listens to the
physician-patient encounter and documents care automatically across
any setting, physical or virtual, and now supports primary care,
urgent care, in addition to a rapidly expanding list of ambulatory
specialties. A quality review process checks notes for final
accuracy and completeness before provider approval and signature
directly in the EHR. Early adopters of Nuance DAX, such as
EmergeOrtho, Nebraska Medicine, Novant Health, and Rush University Medical Center, are seeing
significant benefits, including increased efficiency and patient
throughput, higher satisfaction scores, and reduced provider
burnout. Examples of outcomes include a 20 percent increase in
patient throughput, 50-75 percent reduction in clinical
documentation time, 88 percent increase in provider satisfaction
scores for clinical documentation, and patient consent rates of
over 90 percent.
"The COVID-19 pandemic has pushed the 'fast-forward'
button on the wholesale embracement of telehealth, creating an
opportunity for providers to engage with patients no matter what
they're facing, and no matter where they are. Since the Nuance DAX
solution works with any telehealth platform via a smartphone, we
didn't spend extra time learning about new technology. Instead, we
pivoted quickly to deliver the best patient care possible in this
new virtual world. Technology like this is
life-changing," said Dr. William Silver, Medical Director, Triangle
Region EmergeOrtho.
"Making it easier to document patient care from virtually
anywhere has been our mission for decades, and it's even more
important today," said Joe Petro,
CTO, Nuance. "We are committed to helping our customers who are
literally on the front lines of a global effort to battle a
pandemic and care for patients. That means accelerating innovation
– with the use of Nuance DAX for telehealth – is essential to meet
these demands now and as we eventually reach a new
normal."
To learn more about the Nuance DAX solution for
telehealth, ambient clinical intelligence, and the exam of the
future, visit this site. Learn how Nuance is
partnering with healthcare customers to respond to COVID-19
together here.
About Nuance Healthcare
Nuance provides intelligent systems that support a more natural and
insightful approach to clinical documentation, freeing clinicians
to spend more time caring for patients. Nuance healthcare solutions
capture, improve and communicate more than 300 million patient
stories each year, helping more than 500,000 clinicians in 10,000
global healthcare organizations to drive meaningful clinical and
financial outcomes. Nuance's award-winning clinical speech
recognition, medical transcription, CDI, coding, quality and
medical imaging solutions provide a more complete and accurate view
of patient care.
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is the pioneer and
leader in conversational AI innovations that bring intelligence to
everyday work and life. The company delivers solutions that
understand, analyze, and respond to people – amplifying human
intelligence to increase productivity and security. With decades of
domain and AI expertise, Nuance works with thousands of
organizations globally across healthcare, financial services,
telecommunications, government, and retail – to create stronger
relationships and better experiences for their customers and
workforce. For more information, please
visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
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SOURCE Nuance Communications, Inc.