Based on buyer reviews, LivePerson earns
top accolades for bot platform, conversational marketing, and
live chat capabilities
NEW
YORK, July 17, 2024 /PRNewswire/ --
LivePerson (Nasdaq: LPSN), the enterprise leader in digital
customer conversations, has been named a Leader in G2's Summer 2024
Grid reports for Bot Platforms, Conversational Marketing, and Live
Chat. These recognitions are based on user responses to reviews and
questions on G2, the world's largest and most trusted software
marketplace.
G2 Grids represent the voice of real customers, and are meant to
help technology buyers select the best products for their
businesses and learn from peers with similar experiences. Products
in the Leader quadrant are rated highest by G2 users and achieve
high scores for market presence.
LivePerson also achieved best-in-class rankings in G2's
implementation and usability indices across AI and digital customer
conversation categories, including accolades for:
- Easiest Setup
- Easiest Admin
- Easiest to Use
"At LivePerson, we work closely with our clients to help them
realize the true value of AI when it comes to connecting brands and
their customers: using it to power digital conversations," said
John Sabino, CEO of LivePerson.
"We're honored to be named a Leader in several of this season's G2
Grid reports, an achievement made even more meaningful because it's
based on our customers' direct feedback."
"Rankings on G2 reports are based on data provided to us by real
software buyers," said Sara Rossio,
Chief Product Officer at G2. "Potential buyers know they can trust
these insights when researching and selecting software because
they're rooted in vetted, verified, and authentic reviews."
In G2 reports, "bot platforms" are defined as tools used to
build and deploy AI agents and chatbots, "conversational
marketing" is defined as engaging potential customers with
personalized, one-on-one conversations en route to specific product
recommendations or offers, and "live chat" is defined as messaging
with website visitors in real time via chat windows.
To learn more about LivePerson's solutions for digital customer
conversations, visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
enterprise leader in digital customer conversations. The world's
leading brands — including HSBC, Chipotle, and Virgin Media — use
our award-winning Conversational Cloud platform to connect with
millions of consumers. We power nearly a billion conversational
interactions every month, providing a uniquely rich data set and
AI-powered solutions to accelerate contact center transformation,
supercharge agent productivity, and deliver more personalized
customer experiences. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
About G2
G2 is the world's largest and most trusted
software marketplace. More than 90 million people annually —
including employees at all Fortune 500 companies — use G2 to make
smarter software decisions based on authentic peer reviews.
Thousands of software and services companies of all sizes partner
with G2 to build their reputation and grow their business —
including Salesforce, HubSpot, Zoom, and Adobe. To learn more about
where you go for software, visit www.g2.com and follow us on
LinkedIn.
CONTACT: Mike Tague,
mtague@liveperson.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/g2-names-liveperson-a-leader-across-multiple-summer-2024-grid-reports-for-digital-customer-conversations-302199070.html
SOURCE LivePerson