Kelly® Announces Appointment of New Chief HR Officer and Creation of Chief Talent Officer Position
August 10 2020 - 10:30AM
Kelly has been doubling down on its commitment to talent in 2020,
and today announced two key executives tasked with delivering on
that promise. The company named Amy Bouque as its new Chief HR
Officer focused on full-time employees, and Jocelyn Lincoln as
Chief Talent Officer focused on the temporary worker
experience.
“Kelly has two distinct sets of talent: the full-time employees
who power our organization, and the temporary and independent
workers whom we assign to clients. We’re passionate about the
success of both groups. Both are absolutely essential to Kelly’s
and our clients’ growth, and both deserve a dedicated executive
focused on their success,” said CEO Peter Quigley. “We’ve always
valued the CHRO role, and now the new Chief Talent Officer role
confirms just how serious we are about delivering industry-leading
experiences for our temporary workers.”
Chief HR Officer Amy Bouque joins Kelly from
Ally Financial Inc., a leading digital financial services company,
where she has served as Executive Director of Talent Management
since 2014. Bouque was instrumental in influencing Ally’s human
capital strategy during her 12-year tenure, serving as a trusted
advisor to executives and contributing to the company’s
benchmark-beating employee engagement, culture, and diversity &
inclusion results. In addition to leading grassroot efforts for
multiple employee resource groups, she personally mentored numerous
colleagues and played a key role in the build-out of the company’s
D&I framework. Bouque also led the design and deployment of
Ally’s employee and leadership development efforts, as well as
oversaw the launch of a variety of recognition programs designed to
drive engagement and growth. Her passion for helping people succeed
extends beyond the business.
Bouque is equally committed to lifting up the communities in
which she lives and works, currently serving as board president and
founding member of Impact 100 Metro Detroit, a women’s collective
giving organization that awards high-impact grants to up-and-coming
nonprofits. Prior to joining Ally in 2008 as an HR Director, Bouque
spent six years in HR at DTE Energy.
“I’m thrilled to be joining the workforce solutions industry at
such a pivotal time,” said Bouque. “Kelly’s full-time talent has an
unrivaled reputation for going above and beyond to connect people
with work that enriches their lives. The work they do is truly
noble, and I’m honored to lead the development of HR practices that
will accelerate their growth and success.” Bouque will officially
join Kelly on September 8.
Chief Talent Officer Jocelyn Lincoln has deep
industry expertise and a proven passion for the temporary
workforce, having spent 21 years leading numerous marketing and
candidate-focused teams at Kelly, most recently as Vice President
of Global Business Planning and Experience. The two
disciplines—marketing and talent—blend seamlessly in Lincoln’s
mind. “Our team works to translate the growth objectives of the
business into fresh, innovative marketing strategies that drive
results. At the center of it all live two constituencies: our
customers and the talent. Each temporary worker is a customer who
brings unique experiences, goals, and expectations to their career
journey. At Kelly, our goal is to connect our talent to world-class
organizations and ensure they have the best ‘customer experience’
possible – leaving them delighted with Kelly, whether we’re one
stop on their career journey or they work with us for 40 years.” To
deliver that elevated experience, Lincoln will be responsible for
designing systems and processes that streamline, personalize, and
transform how Kelly connects with temporary workers at every
touchpoint – from digital storefronts to onboarding, career
development, performance management, benefit packages, and
more.
Lincoln is uniquely suited for the role, which demands a keen
understanding of temporary workers’ diverse motivations and the
ability to keep human connections at the heart of a fast-paced
digital strategy. She has balanced both the art and science of
talent throughout her career.
As head of marketing for Kelly’s largest operating segment,
Lincoln led teams responsible for candidate and client-facing
programs, product development, employer brand strategy, and social
advocacy. She went on to lead Kelly's sourcing and recruiting
strategy for the Americas region; assumed ownership of the
candidate experience; and managed the company’s online recruitment
partnerships. Most recently, Lincoln led a team that manages
experience design; recruitment marketing; demand generation;
translation of customer insights into marketing messaging; and
product, cross-channel, and account-based marketing. Lincoln is a
highly respected leader and sought-after expert both inside and
outside of Kelly. She frequently presents to Kelly’s Fortune 100
clients and at leading industry events, advising on future talent
trends, supply and demand dynamics, and emerging workstyle
preferences. She is a founding member of Kelly’s Leadership in
Action business resource group, dedicated to developing current and
future leaders in the global marketplace. She is also a member of
CALIBR, an affiliate of the Executive Leadership Council, and a
member of the mentoring committee for Pretty Brown Girls, a
fast-growing nonprofit focused on the well-being of girls of
color.
Quigley acknowledges that Bouque and Lincoln are stepping into
their roles during a tumultuous time for talent. “Connecting people
with work has never been more urgent than it is today,” he
observed, “and we’re seeing the future of work being rewritten in
real time. Amy and Jocelyn will lead a transformation for all of
Kelly’s people—full-time and temporary employees—with the firm
belief that our workforce, our clients, our company, and our
communities will all thrive together.”
About Kelly®
Kelly connects talented people to companies in need of their
skills in areas including Science, Engineering, Education, Office,
Contact Center, Light Industrial, and more. We’re always thinking
about what’s next in the evolving world of work, and we help people
ditch the script on old ways of thinking and embrace the value of
all workstyles in the workplace. We directly employ nearly 440,000
people around the world, and we connect thousands more with work
through our global network of talent suppliers and partners in our
outsourcing and consulting practice. Visit kellyservices.com and
let us help with what’s next for you.
Media
Contact:
Jane Stehney
Kelly
248-574-9800
stehnja@kellyservices.com
Analyst Contact:
Jim
PolehnaKelly248-244-4586 polehjm@kellyservices.com
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