ISG Launches Study on SAP Ecosystem Partners
February 20 2020 - 9:00AM
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining the global marketplace for providers of SAP-related
services.
The study results will be published in a comprehensive ISG
Provider Lens™ report, called SAP – HANA and Leonardo
Ecosystem Partners 2020, scheduled to be released in July. The
report will cover providers of SAP services, including S/4HANA,
SAP’s modern enterprise resource planning tool.
Enterprise buyers will be able to use information from the
report to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
The new report will include case studies and success stories of
companies that have upgraded to S/4HANA, said Jan Erik Aase,
director and global leader, ISG Provider Lens Research. “Although
SAP is continuously growing in revenue, the company faces
resistance from clients to upgrade,” he said. “S/4HANA offers
superior performance by using in-memory technology, but
transformation projects could involve steep costs.”
The report should help companies refine their partner selection
process and criteria to find the best performers that offer higher
business value at a lower cost of transformation, Aase added.
ISG has distributed surveys to more than 125 companies providing
SAP services. Working in collaboration with ISG’s global advisors,
the research team will produce six quadrants representing the
services and products the typical enterprise client is buying in
the SAP space, based on ISG’s experience working with its clients.
The six quadrants that will be covered are:
- SAP S/4HANA System Transformation – Large Accounts,
covering consulting and system integration providers that develop,
deploy and test enterprise applications using SAP S/4HANA and SAP
Business Suite with SAP Fiori as the user interface. Transformation
capability includes planning, design and modeling of applications,
while considering the provider’s ability to manage the complexity
and scale common to large enterprise clients.
- SAP S/4HANA System Transformation – Midmarket, assessing
providers on their ability to offer a rapid turnaround for S/4HANA
implementations for clients in the midmarket. Qualified providers
are able to deploy SAP solutions using multiple methodologies,
including SAP’s packaged solutions for small- and medium-sized
businesses.
- Managed Application Services for SAP ERP, considering
the provider’s ability to offer managed services, including
maintenance and support functions that comprise monitoring, remote
support, centralized management of applications for SAP S/4HANA and
legacy SAP Business Suites such as ECC 6.0. Managed application
services include troubleshooting, application support, user
support, ticket lifecycle management, incident resolution and
problem management, while service requests typically include user
management, performance reports, database services, security
monitoring and license compliance.
- Managed Platform Services for SAP HANA, assessing
providers of infrastructure services comprising hardware
installations and maintenance routines, hybrid cloud management,
access security, monitoring, system availability, interface
performance, disaster recovery management, backup, data compliance,
job scheduling and all infrastructure and operations services that
are required to run SAP ERP or SAP HANA applications. This quadrant
covers providers that demonstrate expertise in maintaining smooth
S/4HANA operations, which requires deep knowledge about the
underlying in-memory database technology.
- SAP Cloud Platform and SAP Leonardo Services, examining
the capabilities of providers to design, develop, modify, integrate
and support applications for enterprise systems on SAP Cloud
Platform and deliver services for digital transformation using SAP
Leonardo. SAP Cloud Platform services include platform-as-a-service
and application-development-platform-as-a-service for data-based,
mobile-enabled services, analytics, application development and
deployment across multi-cloud platforms.
- SAP BW/4 on HANA and BW on HANA Services, assessing
providers on their ability to strategize, develop, modify and
implement real-time analytics using the SAP HANA platform through
public, on-premises, or hybrid cloud models. Consulting services
are assessed across data management strategy and process
optimization, resulting in strategic benefits such as cost
optimization, improved user experience and integration
services.
The report will cover the global SAP market and examine products
and services available in the U.S., Germany, the U.K., Brazil and
the Nordic countries. ISG analysts Blair Hanley Frank (Global),
Kartik Subramaniam (U.S. and Archetype), Akhila Harinarayan (U.K.
and Nordics), Pedro L. Bicudo Maschio (Brazil) and Rainer Suletzki
(Germany) will serve as lead authors of the report.
An archetype report will also be published as part of this
study. This report, unique to ISG, is the study of typical buyer
types of SAP services as observed by ISG advisors.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as SAP service partners can contact ISG and ask to be
included in the study.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe and Latin America, as well as in the U.S.,
Germany, the U.K., France, the Nordics, Brazil and Australia/New
Zealand, with additional markets to be added in the future. For
more information about ISG Provider Lens research, please visit
this webpage.
The series is a complement to the ISG Provider Lens Archetype
reports, which offer a first-of-its-kind evaluation of providers
from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 70 of the top
100 enterprises in the world, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
# # #
Will Thoretz
Information Services Group, Inc.
+1 203 517 3119
Will.Thoretz@isg-one.com
Jim Baptiste
Matter Communications for ISG
+1 978 518 4527
jbaptiste@matternow.com
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