STAMFORD, Conn., Dec. 10, 2019 /PRNewswire/ -- Enterprises across
the globe are reassessing their workplace strategies and
technologies and are looking to vendors to help them deliver a
better employee experience with applications and devices, according
to a new report published today by Information Services Group (ISG)
(Nasdaq: III), a leading global technology research and advisory
firm.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Global Report finds many enterprises worldwide looking to
digital workplace solutions to address a talent shortage and to
reskill existing employees. Enterprises need to modernize their
workplaces to attract tech-savvy young workers, the report
says.
The report finds many prospective employees monitor a company's
work culture through social media, and this information can be a
factor in deciding to take a job. A big part of a company's culture
is a positive IT environment enabled through digital workplace
technologies and services.
"Modern digital workplace technologies enable enterprises not
only to provide employees a good experience with applications and
devices, but also help them assess employee sentiment and working
patterns through data analytics," said Jan
Erik Aase, director and global leader, ISG Provider Lens
Research. "Managing and monitoring the end-user worker experience
is becoming increasingly valuable to enterprises."
To measure worker engagement, enterprises are starting to
consider replacing the traditional service-level agreements (SLAs)
they have with providers in the digital workplace market with
end-user experience level agreements (XLAs), based on measurable
end-user experience enhancements, the report says.
XLA-based contracts haven not yet achieved wide adoption,
however, because both enterprise customers and digital workplace
service providers are still figuring out ways to structure the
deals, the report says. Customers and providers are looking at ways
to generate end-user experience data by continuously monitoring
system, network, device and application performance.
The report notes the dominance of Microsoft technology and tools
in the workplace environment. To counter new cloud and SaaS
applications entering the workplace, some cheaper than Microsoft
products, Microsoft has introduced several new products, including
the Office 365 cloud-based suite, and Windows 10, the multi-device
operating system that supports cloud apps. These moves have brought
many enterprises back to the Microsoft fold, and many of them are
looking for solution vendors that enable and manage Microsoft
workplace products.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Global Report evaluates the capabilities of 56 providers
across five quadrants: Digital Workplace Consulting Services,
Managed Services – Workplace Support, Managed Services – Mobility
Support, Unified Communications as a Service (UCaaS) and Unified
Endpoint Management.
The report names IBM as a leader in four quadrants and
Accenture, Atos, DXC Technology, HCL, TCS and Wipro as leaders in
three. Fujitsu, Microsoft, NTT DATA and Unisys are named as leaders
in two quadrants, and 8x8, Capgemini, Cisco, Citrix, Cognizant,
MobileIron, Orange, RingCentral and Vmware are leaders in one.
A customized version of the report is available from Unisys.
The 2019 ISG Provider Lens™ Digital Workplace of the Future
Global Report is available to ISG Insights™ subscribers or for
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider
Lens™ Quadrant research series is the only service provider
evaluation of its kind to combine empirical, data-driven research
and market analysis with the real-world experience and observations
of ISG's global advisory team. Enterprises will find a wealth of
detailed data and market analysis to help guide their selection of
appropriate sourcing partners, while ISG advisors use the reports
to validate their own market knowledge and make recommendations to
ISG's enterprise clients. The research currently covers providers
offering their services globally, across Europe and Latin
America, as well as in the U.S., Germany, the U.K., the
Nordics and Brazil, with
additional markets to be added in the future. For more information
about ISG Provider Lens research, please visit
this webpage.
The series is a complement to the ISG Provider Lens Archetype
reports, which offer a first-of-its-kind evaluation of providers
from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq:
III) is a leading global technology research and advisory firm. A
trusted business partner to more than 700 clients, including more
than 70 of the top 100 enterprises in the world, ISG is committed
to helping corporations, public sector organizations, and service
and technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG
employs more than 1,300 digital-ready professionals operating in
more than 20 countries—a global team known for its innovative
thinking, market influence, deep industry and technology expertise,
and world-class research and analytical capabilities based on the
industry's most comprehensive marketplace data. For more
information, visit www.isg-one.com.
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SOURCE Information Services Group, Inc.