HealthEquity’s Expedited Claims Technology Wins Artificial Intelligence Excellence Awards
April 15 2025 - 9:20AM
HealthEquity, Inc. (NASDAQ: HQY) ("HealthEquity"), the nation’s
largest Health Savings Account (HSA) administrator, has been
recognized by the Business Intelligence Group for its Expedited
Claims AI system at the 2025 Artificial Intelligence Excellence
Awards.
The award honors outstanding organizations, products, and
individuals who have harnessed the power of AI for good to solve
real-world problems. HealthEquity won awards for “Innovative AI
Products” in the categories of health and automation.
“Our team identified a pain point for members, and they
determined a way to fix it,” said Bryan Rhodes, principal product
manager at HealthEquity. “That’s how we are using AI, and any new
technology — to make Americans’ experiences with the healthcare
system simpler and faster, especially where the end result is to
quickly put money back into people’s pockets after they file a
reimbursement.”
Expedited Claims streamlines the healthcare claims process for
those who have access to the tool while delivering faster, more
accurate results. By automatically apportioning discounts and sales
tax from uploaded receipts, the solution removes common
reimbursement barriers that have long frustrated members who
previously entered this information manually. Expedited Claims
enables users to submit claims quickly through the EZ Receipts
mobile app, often in under a minute, and more than half of all
claims are processed in less than two minutes. In total, members
save an average of 70% of the time typically spent on claims entry
and processing by using Expedited Claims.
Since implementing Expedited Claims, member satisfaction has
risen 18%, with 70% of members indicating satisfaction or high
satisfaction with their reimbursement experience.
This is just one of the AI-powered products recently developed
by or currently in development at HealthEquity. Last year,
HealthEquity launched HSAnswers, an AI knowledgebase that answers
HSA-related questions. And last month, HealthEquity announced
HealthEquity Assist™, a suite of tools to help members navigate
benefit options, gain insights into benefit spending and receive
recommendations that leverage AI for business and individual
decision-making.
“We are honored to recognize these trailblazers who are pushing
the boundaries of what AI can achieve,” said Russ Fordyce, CEO of
the Business Intelligence Group. “These innovators are not only
demonstrating technical excellence but also showing how AI can be
harnessed to solve real-world challenges and improve lives.”
For more information, visit healthequity.com.
About HealthEquity
HealthEquity and its subsidiaries administer HSAs and various
other consumer-directed benefits for over 17 million accounts,
working in close partnership with employers, benefits advisors, and
health and retirement plan providers who share our unwavering
commitment to our mission of saving and improving lives by
empowering healthcare consumers. Through cutting-edge solutions,
innovation, and a relentless focus on improving health outcomes, we
empower individuals to take control of their healthcare journey
while ultimately enhancing their overall well-being. Learn more
about our “Purple service” and approach at
www.healthequity.com.
Media Contact:Amy
Cerny 801-508-3237 acerny@healthequity.com
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