Frontier Communications Takes Additional Steps to Combat Illegal Robocalling
December 10 2019 - 10:00AM
Business Wire
New Tools Reduce Customer Exposure to
Suspicious and Malicious Caller Activity and Address Federal
Communications Commission’s Call-to-Action
Frontier Communications Corporation (NASDAQ: FTR) has launched
two new tools to combat illegal robocalls and protect its customers
from caller ID spoofing. With STIR/SHAKEN and enhanced caller ID,
Frontier has deployed leading technology solutions across its
network to flag suspicious call activity and digitally certify
phone calls in order to identify fraudsters posing as legitimate
callers.
“Frontier is continually evolving strategies to protect our
customers with a diversity of approaches including new call
authentication technologies, network monitoring to detect
suspicious calls, and partnering with law enforcement to shut down
illegal robocallers. Together with Neustar, an industry expert on
call-authentication technology, we have created an alert system
that forms another line of defense against robocalling,” said Mark
Nielsen, Executive Vice President and Chief Legal Officer for
Frontier Communications.
Frontier has taken an active role in efforts to stop illegal
robocalling by supporting the bipartisan legislative solutions
introduced by Congress and being among the first companies to
commit to the Anti-Robocall Principles adopted by the Attorneys
General of 50 states and the District of Columbia.
As part of its ongoing efforts, Frontier has deployed Neustar
Certified Caller STIR/SHAKEN technology across Frontier’s IP
network to digitally certify phone calls. STIR/SHAKEN verifies that
an incoming call is originating from the number listed on the
caller ID display – not a spoofed robocall or scammer. With this
solution, Frontier has addressed the Federal Communications
Commission’s (FCC) call-to-action for voice service providers to
adopt STIR/SHAKEN anti-spoofing protocols.
Additionally, Frontier has rolled out a caller ID alert feature
that uses Neustar Robocall Mitigation to apply complex and
always-improving algorithms to determine which calls match
robocall, spam and fraudulent criteria. The new Robocall Mitigation
feature inspects every call, in real time.
As a call leaves the originating carrier and transitions onto
Frontier’s network, this new Robocall Mitigation feature applies a
series of analytics to score the call’s likelihood of being
fraudulent. The analytics then determine the caller ID message
displayed on the customer’s end-use device. If the call is assessed
as potentially fraudulent, Frontier’s system displays a potential
spam warning on the customer’s caller ID.
“Giving control back to customers to avoid spam calls is a
critical first step in reducing consumer frustration with nuisance
phone calls,” said James Garvert, Neustar Senior Vice President and
General Manager of Caller Identification Solutions. “We’re excited
to work with Frontier to deploy a comprehensive call authentication
and call analytics solution to help consumers identify unwanted
incoming calls.”
An industry leader in Caller Identification solutions, Neustar
is a co-author of STIR standards and key contributor to the SHAKEN
framework. As the exclusive operator of the ATIS Robocalling
Testbed, Neustar has conducted interoperability testing with more
than 15 real-world STIR/SHAKEN implementations against Neustar’s
commercial implementation.
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) offers a
variety of services to residential and business customers over its
fiber-optic and copper networks in 29 states, including video,
high-speed internet, advanced voice, and Frontier Secure® digital
protection solutions.
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version on businesswire.com: https://www.businesswire.com/news/home/20191210005405/en/
Javier Mendoza Vice President Corporate Communications
& External Affairs 562-305-2345 javier.mendoza@ftr.com
Brigid Smith Assistant Vice President Corporate
Communications 203-521-3554 brigid.smith@ftr.com
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