Enphase Energy Upgrade Program Enables Contact-Free Solar Sales and Installations
April 20 2020 - 08:00AM
Enphase Energy, Inc. (NASDAQ:ENPH), a global energy technology
company and the world’s leading supplier of solar microinverters,
today announced that over 8,300 homeowners have joined the Enphase
Upgrade Program, a service initiative that gives homeowners several
options for upgrading to the latest, more efficient and reliable
microinverters from Enphase. The Enphase Upgrade Program can
provide solar installers the opportunity for continued customer
engagement, at prescribed social distancing requirements, through
solar system upgrades.
The Enphase Upgrade Program is for warranty holders of legacy
Enphase microinverters and represents the Company’s continued
commitment to quality and service. Participation in the Enphase
Upgrade Program is entirely voluntary, and Enphase continues to
stand by its warranties for existing products in the field by
leveraging insights into its customer base through advanced digital
technologies.
“The Enphase Upgrade Program was built on the bedrock of Enphase
Enlighten™, a world-class cloud-based platform that processes about
four gigabytes of energy data daily, which we now leverage to
automate direct outreach to Enphase system owners,” said Jayant
Somani, vice president of digital transformation at Enphase Energy.
“The Upgrade Program is one of the first customer-facing
initiatives for which Enphase has harnessed the power of its big
data infrastructure, and it has become clear that this strategic
resource is a key enabler through which Enphase can continue to
deliver an outstanding customer experience.”
The Enphase Upgrade Program is a close collaboration between
Enphase, homeowners, and solar installers in North America.
Homeowners with select legacy Enphase microinverters have several
options to upgrade their solar systems with products from the
Enphase IQ 7™ family of microinverters, including basic
microinverter replacement or a full module and inverter upgrade
with Enphase Energized™ AC Modules. AC Module upgrade customers
also have the option to add always-on capability with Enphase
Encharge™ storage products.
“During the coronavirus stay-at-home order, the Enphase Upgrade
Program went from being an interesting service opportunity to an
absolute necessity,” said Michael Tanuvasa, owner at SolarTech
Hawaii LLC. “Our installation teams can keep ample social distance
from homeowners during upgrade projects. It's a win-win for
everyone because customers get an upgraded system at an excellent
price, and we get to keep our team employed and working during this
difficult time.”
“Once shelter-in-place orders forced our sales team to work
remotely, it became clear that the Enphase Upgrade Program offered
a compelling opportunity to keep our solar business going,” said
Thomas Armstead, owner at Renewable Energy Works LLC. “Enphase
sends us leads who have signed up for the upgrade program, and
there is no need to sit at the proverbial kitchen table with them
since they already have solar systems. We use email, phone calls,
and the Enphase Enlighten solar monitoring platform to help
customers understand how the latest Enphase microinverters can
breathe new life into their systems. Nobody enjoys this
shelter-in-place situation, but we’re grateful to have a way to
stay productive.”
“The Enphase Upgrade Program has shown our customers that
Enphase has a vested interest in building long-term relationships
with its customers, and the seventh-generation Enphase IQ™
microinverters are so advanced that they are making our customers’
systems relevant for decades,” said Steve Olsen, president and
chief engineer at Pacific Energy Strategies LLC. “The Enphase
Upgrade Program is the ideal social distancing-friendly solar
business that allows us to keep our solar technicians working.
About 95% of the upgrade work is on the rooftop, and there is no
need for personal interaction with the homeowners. Beyond that,
Pacific Energy follows social distancing protocols, stocks hand
sanitizer in every work vehicle, and we supply masks to all our
technicians and subcontractors. Finally, since the inverter upgrade
does not require new permits, this program eliminates the risk of
social contact for our staff as well as local permitting
administrators.”
“We first announced the Enphase Upgrade Program in November
2018, and I am delighted to see the effort continue to add value to
homeowners and solar installers,” said Dave Ranhoff, chief
commercial officer at Enphase Energy. “Since its inception, the
Upgrade Program’s cumulative average Net Promoter Score (NPS) has
increased, and the number of opt-ins has exceeded internal targets.
Enphase extends its gratitude to all the solar installers who
continue to be outstanding partners in providing great service to
homeowners, and we are proud of the ingenuity and persistence they
are putting forward during the disruption caused by the
coronavirus.”
Program details are available in Enphase installer and homeowner
webinars and on the Enphase Upgrade Program website.
About Enphase Energy, Inc.
Enphase Energy, a global energy technology company, delivers
smart, easy-to-use solutions that manage solar generation, storage
and communication on one intelligent platform. The Company
revolutionized the solar industry with its microinverter technology
and produces a fully integrated solar-plus-storage solution.
Enphase has shipped more than 25 million microinverters, and over
one million Enphase systems have been deployed in more than 130
countries. For more information, visit www.enphase.com and follow
the company on Facebook, LinkedIn and Twitter.
Enphase Energy®, the Enphase logo, Enlighten, Enphase IQ, IQ 7,
Enphase Energized, Encharge, and other trademarks or service names
are the trademarks of Enphase Energy, Inc. Other names are for
informational purposes and may be trademarks of their respective
owners.
Forward-Looking Statements
This press release may contain forward-looking statements,
including statements related to the expected capabilities and
performance of Enphase Energy’s technology and products; our
product quality and reliability, and our customer service and the
quality of service provided by our installation partners; the
anticipated market adoption of our current and future
products; and the availability of the Program or installations
under certain shelter-in place orders and/or other regulations.
These forward-looking statements are based on Enphase’s current
expectations and inherently involve significant risks and
uncertainties. Actual results and the timing of events could differ
materially from those anticipated in such forward-looking
statements as a result of certain risks and uncertainties including
those risks described in more detail in Enphase’s most recent
Annual Report on Form 10-K and other documents on file with the SEC
and available on the SEC’s website at www.sec.gov. Enphase Energy
undertakes no duty or obligation to update any forward-looking
statements contained in this release as a result of new
information, future events or changes in its expectations, except
as required by law.
Contact: Christian Zdebel, pr@enphase.com,
484-788-2384
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