Forte Partners With Accela to Deliver Cloud-Based Payments Solutions for State and Local Governments
September 29 2020 - 08:00AM
Business Wire
Forte Payment Systems®, a
CSG® (NASDAQ: CSGS) company, today
announced a strategic partnership with Accela, a leading provider
of cloud-based solutions for government, to provide a powerful
payments processing engine for Accela’s SaaS solutions. Together,
the two organizations will streamline processes for residents,
contractors, and government agencies, leveraging a best-in-breed,
integrated solution for online and in-office transactions.
Governments must navigate new business and citizen needs in
light of the COVID-19 pandemic. As work-from-home mandates for
citizen and agency employees have complicated team workflows for
accepting paper or in-person payments, online transactions have
become an absolute requirement. Agencies are also under pressure to
keep costs low while also providing robust online services for
transactions related to regulatory processes and business growth
opportunities.
This partnership will empower government agencies to refine
otherwise cumbersome manual processes for evolving regulatory and
business procedures. Accela customers leveraging this integration
will gain value with a partner like Forte that can serve as a
gateway for 90 percent of online payment processors. Moreover, this
partnership provides a cost-competitive solution that enables
customers to process service and convenience fees.
“Forte has a long history of delivering innovative solutions to
help manage customers’ payments processing needs,” said Jeff
Thorness, head of payments solutions, CSG. “The ability to partner
and integrate with Accela’s SaaS solutions will give government
agencies the ability to benefit from an end-to-end dual partnership
that simplifies and increases business operation efficiencies.”
Together, the two organizations will help state and local
government agencies modernize its service delivery, provide
flexibility and scalability of their operations, and reduce network
costs through the deployment of a cloud-based full-stack payments
solution with:
- End-to-End Payments Capabilities: A fully integrated,
end-to-end online and in-office payments module with EMV chip
transaction certified payment devices.
- Reduced Payments Complexities: With Forte’s single
integration and advanced payment routing capabilities, Accela
customers can choose from many of the top credit card issuers and
ACH/EFT originating financial institutions across North
America.
- Data Transparency: The Forte/Accela integration gives
government staff real-time insights into payment transactions both
online and in-office, leveraging the latest Payment Card Industry
security requirements including EMV Chip certified terminals which
include end-to-end encryption for swipe transactions.
- Seamless User Experiences: Government agencies can now
provide their contractors, developers, and residents a more
seamless payment experience across agency departments that
guarantees a superior level of convenience, efficiency, and
transparency.
“Today’s customers are demanding more secure, compliant digital
payment and card processing capabilities as more transactions take
place online,” said Tom Nieto, chief operating officer, Accela.
“Forte has a deep understanding of the vast complexities and
nuances of the government payment landscape as the leading expert
in the space. With this partnership, we’re proud to offer our
customers an end-to-end solution with a dedicated government
support team and robust APIs to help better meet their needs.”
About Forte, A CSG Company
Forte Payment Systems delivers innovative and flexible payment
solutions that help organizations maximize the effectiveness of
their payment operations and increase revenue. The company offers a
scalable and secure suite of payment processing solutions that
support ACH and card payments made via any device or channel,
enabling companies to transform their payment operations into a
competitive business strategy. Forte is a part of CSG’s
award-winning suite of innovative revenue and customer management
solutions that help companies acquire, monetize, engage, and retain
customers.
For more than 35 years, CSG has simplified the complexity of
business, delivering innovative customer engagement solutions that
help companies acquire, monetize, engage, and retain customers.
Operating across more than 120 countries worldwide, CSG manages
billions of critical customer interactions annually, and its
award-winning suite of software and services allow companies across
dozens of industries to tackle their biggest business challenges
and thrive in an ever-changing marketplace. CSG is the trusted
partner for driving digital innovation for hundreds of leading
global brands, including AT&T, Charter Communications, Comcast,
DISH, Eastlink, Formula One, Maximus, MTN and Telstra. To learn
more, visit our website at csgi.com and connect with us on LinkedIn
and Twitter.
About Accela
Accela provides market-leading cloud solutions that empower the
most innovative state and local governments around the world to
build thriving communities, grow businesses, and protect citizens.
More than 275 million citizens globally benefit from Accela’s
software, which is powered by Microsoft Azure, for permitting,
licensing, code enforcement and service request management.
Accela’s fast-to-implement Civic Applications, built on its robust
and extensible Civic Platform, help agencies address specific needs
today, while ensuring they are prepared for any emerging or complex
challenges in the future. The company was recently recognized as a
2020 Microsoft US Partner Award winner for its innovative SaaS
solutions to help governments respond to the COVID-19 pandemic.
Accela is headquartered in San Ramon, California, with additional
offices around the world. For more information, visit
www.accela.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200929005170/en/
Brad Jones Global / North America / Asia-Pacific Public
Relations CSG +1 (303) 200-3001 brad.jones@csgi.com
Kristine Østergaard CSG Europe / Middle East / Africa Public
Relations +44 (0)75 0051 8412 kristine.ostergaard@csgi.com
Liz Bauer Investor Relations CSG +1 (303) 804-4065
liz.bauer@csgi.com
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