CSG Extends Relationship With Mediacom Communications Through 2025
June 18 2020 - 8:00AM
Business Wire
CSG® (NASDAQ: CSGS) and Mediacom Communications today
announced an extension to their 23-year relationship, with CSG
continuing as the sole provider of billing services to all of
Mediacom’s customers through 2025.
“Mediacom is committed to ensuring our customers remain our
number one priority by providing an experience that is simple and
seamless, while providing them with the best communications
technology in the market,” said Tapan Dandnaik, senior vice
president, customer service and financial operations, Mediacom
Communications. “We look forward to continuing our long-standing
relationship with CSG to help us continue to deliver exceptional
engagement across all our channels.”
As part of the five-year extension, CSG will continue to support
Mediacom’s strategy to proactively engage their customers, reduce
contact center cost, and increase customer satisfaction. In
addition to billing, customer care and business operation
solutions, Mediacom will leverage additional CSG capabilities
including check verification, check refunds, and check
recovery.
“CSG is committed to support Mediacom’s mission of providing
state-of-the-art communications services to smaller cities and
towns across America,” said Darla Thompson, vice president,
strategic business, CSG. “As Mediacom continues to introduce
leading-edge solutions, CSG is proud to serve as their trusted
business partner and help them deliver advanced video, voice and
data services to their customers.”
CSG’s revenue management and digital monetization solutions
support hundreds of millions of subscribers worldwide. With
integrated rating, discounting, billing and real-time processing
capabilities, CSG customers spend less money on integrating
disparate systems, and more time providing innovative solutions
their customers value.
About CSG
For more than 35 years, CSG has simplified the complexity of
business, delivering innovative customer engagement solutions that
help companies acquire, monetize, engage and retain customers.
Operating across more than 120 countries worldwide, CSG manages
billions of critical customer interactions annually, and its
award-winning suite of software and services allow companies across
dozens of industries to tackle their biggest business challenges
and thrive in an ever-changing marketplace. CSG is the trusted
partner for driving digital innovation for hundreds of leading
global brands, including AT&T, Charter Communications, Comcast,
DISH, Eastlink, Formula One, Maximus, MTN and Telstra. To learn
more, visit our website at csgi.com and connect with us on LinkedIn
and Twitter.
Copyright © 2020 CSG Systems International, Inc. and/or its
affiliates (“CSG”). All rights reserved. CSG® is a registered
trademark of CSG Systems International, Inc. All third-party
trademarks, service marks, and/or product names which are
referenced in this document are the property of their respective
owners, and all rights therein are reserved.
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Brad Jones Public Relations CSG +1 (303) 200-3001
brad.jones@csgi.com David Banks Investor Relations CSG +1 (303)
200-3127 david.banks@csgi.com
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