Forte Unveils New BillPay Solution
March 04 2020 - 8:00AM
Business Wire
Forte Payment Systems®, a CSG® (NASDAQ: CSGS) company, today
announced its new BillPay solution including omnichannel
accessibility, payer-friendly navigation, biller customization, and
advanced technology that delivers a secure and seamless payment
experience.
BillPay gives billers the ability to collect payments and payers
the freedom to transact when, where, and how they want. The
solution offers an elevated approach to digital payment
transformation, helping companies gain superior insight into
business performance and customer satisfaction.
“Consumer demands, evolving technology, security, and growing
connectivity all contribute to the shifting focus in payments,”
said Jeff Thorness, senior vice president and head of payments
solutions, CSG. “With our release of BillPay, we are committed to
delivering simplified payment operations with the greatest emphasis
on customer experience to increase satisfaction, improve
operations, and help businesses drive revenue.”
BillPay enables billers to manage and research all transactions
in a hosted and secure environment, while automation tools boost
cashflow, keep customer payment information current, and improve
collection ratios.
The new release offers an enhanced user-interface (UI) that
simplifies payment activities and streamlines the customer
experience. Consumers are empowered to self-serve more than ever
with the ability to schedule payments, autopay, and customize email
notification preferences.
Advanced functionality includes:
- Omnichannel experience: Pay with any device by web,
kiosk, or in-person.
- Security: PCI-DSS security standard protects the bottom
line and payers’ privacy.
- Card present compatibility: BillPay’s responsive web
application with Magtek’s eDynamo turns a mobile device or tablet
into an EMV certified point-of-sale solution.
- Portal customization: Customize the payer experience by
adding personalized communications and settings.
- PayNow and/or RegisterPay mode: Search for bills and pay
immediately or register for an account to schedule payments and
enroll in autopay.
- Reconciliation: Payment activity files accommodate
various header and trailer information consumed by any
reconciliation platform and received via email or sFTP.
- Reliability: 99.9% uptime.
- Customer support: In-line assistance and Forte support
contacts are easily accessible in the portal.
Forte is planning several new UI enhanced deployments to its
BillPay solution in the coming year. For more information about
Forte’s complete suite of payment solutions, visit
www.forte.net.
About CSG
For more than 35 years, CSG has simplified the complexity of
business, delivering innovative customer engagement solutions that
help companies acquire, monetize, engage and retain customers.
Operating across more than 120 countries worldwide, CSG manages
billions of critical customer interactions annually, and its
award-winning suite of software and services allow companies across
dozens of industries to tackle their biggest business challenges
and thrive in an ever-changing marketplace. CSG is the trusted
partner for driving digital innovation for hundreds of leading
global brands, including AT&T, Charter Communications, Comcast,
DISH, Eastlink, Formula One, iflix, Maximus, MTN and Telstra. To
learn more, visit our website at csgi.com and connect with us on
LinkedIn, Twitter and Facebook.
Copyright © 2020 CSG Systems International, Inc. and/or its
affiliates (“CSG”). All rights reserved. CSG® and Forte® are
registered trademarks of CSG Systems International, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20200304005137/en/
Lauren Landaverde Public Relations CSG +1 (303) 200-3175
lauren.landaverde@csgi.com David Banks Investor Relations CSG +1
(303) 200-3127 david.banks@csgi.com
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