AMID COVID-19 PANDEMIC, CERNER OFFERS SUPPORT TO CLIENTS, ASSOCIATES AND COMMUNITIES WORLDWIDE
March 27 2020 - 01:44PM
Cerner Corporation (Nasdaq: CERN), a global health care technology
company, continues to support health systems around the world as
they fight the COVID-19 pandemic. Cerner has taken steps to enhance
and introduce new technology offerings, waive license fees for
expansion of hospital beds, join with other companies to offer
virtual health solutions, provide Cerner associate assistance and
offer community support globally.
“This is a critical time for our clients who continue to be
pushed to unprecedented limits in their heroic efforts to protect
the health and safety of organizations, patients they treat and the
communities where we live and work. At Cerner, we understand our
responsibility of providing the infrastructure and support they
need to help combat this global pandemic,” said Brent Shafer,
chairman and CEO, Cerner. “Now, more than ever, our health care
clients are relying on our technology, capacity and flexibility in
supporting their frontline work to care for patients.”
Weeks ago, Cerner developed a dedicated COVID-19 Taskforce to
make health, safety and business continuity decisions for its
associates and clients across the world. Teams focused on business
continuity efforts enabled the company’s move to a safer, more
virtual environment and have worked around the clock to help
support clients, Cerner’s worldwide associate base and
communities.
Cerner Client SupportSince the global onset of
COVID-19, Cerner has executed numerous measures to make it easier
for clients to perform life-saving work. Recently, Cerner launched
a dedicated resource site giving clients access to new and updated
offerings. From electronic health record to telehealth solutions,
Cerner has expanded its technology to meet the needs of clients
during this unprecedented time:
- Expand virtual care offerings for clinicians and
consumers – Cerner is empowering clients to utilize
telehealth to help give patients access to care while at home, and
also within the acute care setting, to help mitigate the impact and
spread of the virus.
- Limiting unnecessary clinician exposure - With
existing technology, clients can use Cerner Patient Observer (CPO)
to limit unnecessary exposure of staff as well as conserve personal
protective equipment supplies. This technology allows for the use
of a camera and two-way communication between a provider and a
patient or quarantine area without being present. CPO helps health
systems maintain important real-time contact with COVID-19 patients
while limiting exposure.
- Telehealth for Patients -
Cerner and AmWell are providing a ready-to-use telehealth package
offering access to AmWell providers.
- Around the Clock Nurse Line - Together, Cerner
and a population health services company are working to provide a
24/7 nurse line to help triage patient injuries and provide
guidance on appropriate level of care.
- Remote Patient Monitoring - Using Cerner
platforms, clients can access offerings from GetWellNetwork to
help patients effectively monitor their symptoms from home and
allow providers to triage patients to the right setting of care
when and if symptoms escalate.
- Relieve some stress out of care delivery – In
addition to supporting clients and patients via virtual care,
Cerner is assisting clients worldwide as they work to quickly
implement emergency efforts to care for large volumes of
COVID-19-positive patients.
- Waiving fees for ER capacity
- As clients need to urgently expand their capacity to care for
higher volumes, Cerner is waiving fees for clients that need
increased licenses for expanded emergency capacity and offering to
connect critical care devices at no cost.
- Field Hospital Support - Cerner is supporting
hospitals and health systems’ unique needs as they establish field
hospitals and surge locations in places like parking lots, hotels
and previously closed health facilities. Cerner teams are working
around the clock to help establish secure digital infrastructure to
allow clients to have the ability to triage and document each
patient regardless of where they are treated.
- IT Support - As the COVID-19 virus continues
to spread, the loss of a single resource among hospital and health
systems’ IT departments (i.e. a staff member who contracts the
virus or an employee who lacks the equipment to maintain operations
remotely) could have implications to clients’ ability to adapt and
support their IT systems. Cerner Assist provides temporary
services, such as Help Desk Support, Application Management Support
for Cerner and non-Cerner applications and technical support to
clients that are experiencing shortages in staff or technology
resources.
- Automated Processes to Limit Exposure -
Clients can utilize an automated scheduling functionality that
enables them to send voice automated scheduling reminders to
patients, preventing them from coming to an office or going to the
wrong spot and limiting their exposure to others.
- Data Center Support - For clients hosted in
our data centers, Cerner continues to deliver stable, scalable and
secure services to each of our clients around the world. In 2019,
Cerner delivered 99.99% service availability and 99.78%
incident-free time for remote hosted clients.
- Screen, monitor and treat patient populations for
potential cases of the virus – After the first reported
cases, Cerner developed and pushed a COVID-19 update to Cerner
Millennium® to help health systems actively manage the ongoing
threat of the virus in communities.
- Clients of Soarian® solutions including Clinicals, Financials
and Scheduling can access strong communicable disease screening
tools to help monitor patient populations for the virus.
- Cerner continues to release software updates to support the
unique care needs during the pandemic. For example, all Cerner
HealtheIntent® clients now have access to a collection of new
dashboards and offerings to help clients track trends and manage
patients presenting and testing positive with COVID-19 symptoms.
Cerner will continue to add capabilities and reporting tools on a
regular basis.
Cerner Workforce SupportIn addition to
providing ongoing support to clients, Cerner is dedicated to
protecting the health and well-being of its associates. Cerner was
an early adopter of remote work (through April 30, 2020) and other
social distancing measures in its worksites around the globe.
Cerner has implemented policies to address the physical, mental and
financial well-being of associates including:
- Emergency Pay for Associates - Pandemic Time
Off was instituted to help protect the financial health of
associates who are unable to perform their work because of COVID-19
due to a quarantine or a department or office closure. The Pandemic
Time Off policy was also expanded to provide salary continuation to
clinical associates who are called to, or volunteer to, respond to
the COVID-19 crisis. This assists Cerner's highly trained
associates with serving their communities without fear of losing
income.
- Best Practice Education - Cerner has made it a
priority to provide education worldwide on best practices to
prevent transmission and provided regular updates on how to keep
associates and their families safe.
- Travel Limitations - Cerner restricted
associate travel globally, including a temporary halt of all
international and non-critical travel.
- On-campus Support - Although most associates
are on a work from home status, some associates are in critical
roles that require reporting to a physical location to help support
clients’ needs. Cerner has enhanced its robust facility cleaning
and strongly encouraged social distancing procedures for associates
who are required to be physically present to support health systems
worldwide.
- Virtual Support - Cerner took a mostly
on-campus associate base and moved them remotely in a matter of
days. Additionally, daily online activities, tools and resources
are provided for associates to help focus on their mental health,
stay physically active and connect with fellow associates and
clients while working remote.
- Counseling Services - Associates have no-cost
access to confidential counseling services for themselves and their
dependent family members.
Cerner Community SupportCerner’s clients and
associates live and work in communities across the globe and
community support goes beyond a single geographical area. While
Cerner is prepared to expand services and contributions as the
needs of populations evolve, to date, the company, associates and
their foundation – First Hand – have offered assistance to:
- Elizabeth Dole Foundation - focusing on the
most pressing needs of the U.S. military and Veteran caregivers in
the midst of crisis. The foundation is helping connect support and
resources through their COVID-19 Hidden Heroes Resource Hub.
- Team Rubicon - a United States-based
nonprofit, deploying Veterans and first responders to serve
communities across the country by providing assistance such as
delivery services for food-insecure populations, setting up and
manning mobile testing sites, and coordination and logistics
support for those in temporary quarantine through its
#NeighborsHelpingNeighbors initiative.
- Kansas City - The Kansas City Regional
COVID-19 Response and Recovery Fund, which supports nonprofits on
the frontline of the effort to assist those in need.
- Malvern, Pa. - The Chester County Community
Foundation COVID-19 Rapid Response Fund, where Cerner’s Malvern,
Pa., campus and associates are located.
- United Kingdom - North Paddington Food Bank,
that is offering food aid to those in need due to reduced work
schedules, lack of food in public schools or illness preventing
them from accessing food.
- India - Karnataka Chief Minister’s Relief
Fund, partnering with the Embassy Group, has pledged to
collaboratively support COVID-19 efforts in the country.
In
the days, weeks and months ahead, Cerner stands ready to continue
to help clients, associates and communities across the globe. To
learn more about continued efforts, visit Cerner’s COVID-19 Update
and Cerner’s Commitment & Support to Clients.
About CernerCerner’s health
technologies connect people and information systems at thousands of
contracted provider facilities worldwide dedicated to creating
smarter and better care for individuals and communities. Recognized
globally for innovation, Cerner assists clinicians in making care
decisions and assists organizations in managing the health of their
populations. The company also offers an integrated clinical and
financial system to help manage day-to-day revenue functions, as
well as a wide range of services to support clinical, financial and
operational needs, focused on people. For more information, visit
Cerner.com, The Cerner Blog, The Cerner Podcast or connect on
Facebook, Instagram, LinkedIn or Twitter. Nasdaq:
CERN. Health care is too important to stay the
same.
Media Contact:
Misti Preston, Director of External Communications & Public
Relations, (816) 299-2037, MediaRelations@Cerner.com
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