Cerner Named Best in Client Service and Technical Support for Fourth Consecutive Year
January 16 2020 - 04:02PM
Cerner Corporation (Nasdaq: CERN), a global health care technology
company, has been named best in Client Service and Technical
Support by health IT market research organization Black Book for
the fourth year in a row. As Cerner supports clients through the
next era of health care digitization, this achievement signals the
company’s continued commitment to enhancing the client experience
and meeting the needs of an evolving, complex industry.
“It’s an honor to be recognized once again for the high level of
service we provide and a testament to the outstanding work our
associates put into supporting our clients every day,” said Jody
Buchman, senior vice president, Cerner Support Services. “While we
celebrate this accomplishment, the hard work doesn’t stop here.
We’re motivated to innovate further and deliver an even higher
level of support that continues to put Cerner in a class of its
own.”
Throughout 2019, Black Book surveyed nearly 2,500 validated
electronic health record (EHR) users on their satisfaction with
technical client service & support on more than 100 EHR
systems. The users rated a variety of factors on a scale from one
to 10, ranking Cerner first across all comprehensive hospital
technology support services.
Cerner is the only EHR vendor to receive this recognition that
offers comprehensive, multi-tier levels of support through
experienced support staff and engineers to quickly resolve issues
and create a better user experience. Cerner clients have access to
a mission-critical support team 24-hours a day, 365 days a
year.
“Health care software support is on the cusp of change and as
health care technologies evolve and improve, they are reshaping the
very nature of what is client services and tech support,” said Doug
Brown, president of Black Book Research. “Companies like Cerner
that invest in their technical support remain ahead of the curve
and provide client partners a more effective service.”
An overwhelming number of respondents agreed that technical
support should be forward-looking to offer solutions that bridge
present and future to ensure support remains consistent. Leveraging
its legacy of innovation, Cerner is seeking new ways to build on
existing support and developing new solutions to shape the future
of health care.
Last year, Cerner was named one of the top EHR vendors across
the globe in Black Book’s, “2019 State of Global EHR &
Healthcare IT Adoption” report.
About CernerCerner’s health technologies
connect people and information systems at more than 27,500
contracted provider facilities worldwide dedicated to creating
smarter and better care for individuals and communities. Recognized
globally for innovation, Cerner assists clinicians in making care
decisions and assists organizations in managing the health of their
populations. The company also offers an integrated clinical and
financial system to help manage day-to-day revenue functions,
as well as a wide range of services to support clinical, financial
and operational needs, focused on people. For more information,
visit Cerner.com, The Cerner Blog, The Cerner Podcast or connect on
Facebook, Instagram, LinkedIn or Twitter. Nasdaq: CERN.
Smarter Care. Better Outcomes. Healthier You.
About Black BookBlack Book™, its founders,
management and staff do not own or hold any financial interest in
any of the vendors covered and encompassed in the surveys it
conducts. Black Book reports the results of the collected
satisfaction and client experience rankings in publication and to
media prior to vendor notification of rating results and does not
solicit vendor participation fees, review fees, inclusion or
briefing charges, and/or vendor collaboration as Black Book polls
vendors' clients. For methodology, auditing, resources,
comprehensive research and ranking data see:
blackbookmarketresearch.com or contact
research@blackbookmarketresearch.com.
Media Contacts:CernerAnamarie
Rebori Simmons, Public Relations, (816) 506-0992,
Anamarie.ReboriSimmons@cerner.com
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