LAS VEGAS, June 26, 2020 /PRNewswire/ -- Allegiant
Travel Company today announced that, beginning July 2, customers will be required to wear face
masks during all phases of travel, including at the ticket counter,
in the gate area, during boarding, on the aircraft and during the
flight. This policy update builds on Allegiant's comprehensive
health and safety program by bringing an extra layer of protection
to customers, crew and team members at Allegiant airports.
"Since the onset of the pandemic, in concert with CDC guidance
and medical experts, we have adopted a wide range of policies and
procedures to ensure our customers can fly with confidence - from
utilizing state-of-the art cleaning and disinfection technologies
to providing complimentary Health and Safety Kits to all who travel
with us," said Allegiant Executive Vice President and Chief
Operating Officer Scott Sheldon. "We
have found that the vast majority of customers wear masks as a
standard practice, but this update adds a layer of assurance and
addresses customer needs as communities re-open. We had hoped to
see a federal mandate to require face masks, so that all airlines
could be uniform in their approach, to avoid customer confusion,
and to aid enforcement. In the absence of that, we are taking this
next needed step in our own policy."
In early May, Allegiant became the first U.S.-based airline to
provide all passengers with complimentary Health and Safety Kits,
which include a face mask and cleansing wipes. The airline has
strongly encouraged passengers to wear face masks, with most
adopting the practice. Allegiant employees are required to wear
face masks when they interact with customers.
Customers can use their own face mask or covering, or the mask
provided in Allegiant's Health and Safety Kit. Children ages 2 and
under are exempt from the new policy, as are passengers with
disabilities or documented medical conditions. Passengers will also
be allowed to remove face coverings to briefly eat or drink. The
new policy is highlighted when customers book their flights, as
well as in confirmation and reminder emails ahead of their
departure date. Acknowledgement of this policy will also be
included in a health questionnaire required at check-in. Customers
who do not comply will not be allowed to fly.
Additionally, when booking a flight, customers can request to be
notified if a booked flight exceeds 65 percent capacity. If they're
not comfortable traveling at that time, they can choose from a
number of options, including being rebooked on another flight.
This policy expands Allegiant's comprehensive Going the Distance
for Health and Safety program, an integrated approach that includes
advanced cleaning protocols, in-cabin air quality, boarding
procedures and more.
Allegiant Travel Company
Las
Vegas-based Allegiant (NASDAQ: ALGT) is an integrated travel
company with an airline at its heart, focused on connecting
customers with premier leisure experiences - from vacations to
hometown family entertainment. Since 1999, Allegiant
Air has linked travelers in small-to-medium cities to
world-class vacation destinations with all-nonstop flights and
industry-low average fares. Today, Allegiant's all-Airbus fleet
serves communities across the nation, with base airfares less than
half the cost of the average domestic roundtrip ticket. For more
information, visit us at Allegiant.com. Media information,
including photos, is available
at http://gofly.us/iiFa303wrtF
Allegiant Media Contact
Phone: 702-800-2020
Email: mediarelations@allegiantair.com
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SOURCE Allegiant Travel Company