Teleperformance Wins 11 European Contact Center & Customer Service Awards (ECCCSA)
March 26 2021 - 08:57AM
Business Wire
Teleperformance leads the way in region’s most prestigious
awards program dedicated to customer experience
- Teleperformance secured three gold, five silver, and three
bronze awards
- Teleperformance recognized for operations regionally & in
Denmark, France, Greece, Portugal, Romania, Russia, and Spain
- The company once again received the most awards for customer
experience excellence
- Teleperformance won five more awards in 2020 versus 2019
- ECCCSA program is the largest and most credible in Europe for
independent customer experience awards recognition
Regulatory News:
Teleperformance (Paris:TEP), a leading global group in digitally
integrated business services, announced today its operations in
Europe won 11 awards at the 2020 European Contact Center &
Customer Service Awards (ECCCSA), in a virtual ceremony held on
March 16, 2021. Teleperformance seized three gold, five silver, and
three bronze awards for its operations in Denmark, France, Greece,
Portugal, Romania, Russia, and Spain They were recognized in the
categories of Innovation and Technology, Operational Effectiveness,
Team Awards, Employee Experience and Contact Centers.
Teleperformance in Greece won all three gold awards:
- Best Outsourcing Partnership (Small) with Phillips;
- Best Quality Management Team;
- Most Effective Learning and Development.
Teleperformance won five silver awards:
- Best Outsourcing Partnership (Small) with Scandic Denmark in
Denmark;
- Best Contact Center Support Team and Best New Contact Center in
Portugal;
- Best Response in a Crisis for its partnership with Assurant in
Romania;
- Pan European Contact Center of the Year.
Teleperformance won three bronze awards:
- Most Effective Management of Peak Demand in France;
- Best Innovation in Customer Service in Russia;
- Best Outsourcing Partnership (Large) with Iberdrola in
Spain.
In this year’s awards, Teleperformance secured its place as the
leading company at the ECCCSAs and even increased its total number
of awards from six in 2019 to eleven.
The highly regarded ECCCSAs award organization recognizes
Customer Experience companies in Europe based on their practices
around people value, innovation, and operation efficiency.
Teleperformance continued leadership position in the most
prestigious industry award program in the region is a significant
milestone in recognizing the company’s mission in delivering
simpler, faster, safer customer interactions by combining human
touch with high technology.
Yannis Tourcomanis, President – Continental Europe,
Middle-East & Africa, Teleperformance group, said: “We are
particularly honored with this record number of awards. It is the
recognition of the effort from all of our teams in the region,
especially during these unprecedented times, and the valuable trust
in us from our clients.”
Teleperformance Chairman and Chief Executive Officer Daniel
Julien, said: “I am pleased to see our team in Europe being
recognized across many operations for our universal commitment to
providing strong tangible results and service excellence for our
clients and their customers. These respected independent awards
show we continue to set a strong industry performance benchmark for
outstanding customer experience throughout CEMEA.”
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), a leading global group in digitally
integrated business services, serves as a strategic partner to
the world’s largest companies in many industries. It offers a One
Office support services model combining three wide, high-value
solution families: customer experience management, back-office
services and business process knowledge services. These end-to-end
digital solutions guarantee successful customer interaction and
optimized business processes, anchored in a unique, comprehensive
high tech, high touch approach. The Group's 380,000+ employees,
based in 83 countries, support billions of connections every year
in over 265 languages and over 170 markets, in a shared commitment
to excellence as part of the “Simpler, Faster, Safer” process. This
mission is supported by the use of reliable, flexible, intelligent
technological solutions and compliance with the industry’s highest
security and quality standards, based on Corporate Social
Responsibility excellence. In 2020, Teleperformance reported
consolidated revenue of €5,732 million (US$6.5 billion, based on €1
= $1.14) and net profit of €324 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, CAC
Support Services, STOXX 600, S&P Europe 350 and MSCI Global
Standard. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG index, the
Euronext Vigeo Eurozone 120 index, the FTSE4Good index and the
Solactive Europe Corporate Social Responsibility index (formerly
Ethibel Sustainability Excellence Europe index).
For more information: www.teleperformance.com Follow us on
Twitter: @teleperformance
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FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Laurent Poinsot – Karine
Allouis IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Mark
Pfeiffer TELEPERFORMANCE Tel: + 1 801-257-5811
mark.pfeiffer@teleperformance.com
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