Teleperformance Earns 7th Consecutive Full Enterprise-wide Social Responsibility Standard Certification From Verego
February 01 2021 - 11:45AM
Business Wire
Exceptional scores across all evaluation criteria in
comprehensive independent Corporate Social Responsibility audit
- Evaluation criteria includes Corporate Social Responsibility
leadership, ethics, people, community & the environment
- Teleperformance scores in all categories exceed the averages of
all other Verego SRS certified organizations
- 26 operations across all world regions were included in the
full audit diligence review
- Certification results show year-over-year improvements in all
evaluation areas
Regulatory News:
Teleperformance (Paris:TEP), a leading global group in digitally
integrated business services, today announced it has received the
Enterprise-Wide Social Responsibility Standard (SRS) Certification
Award from Verego for the seventh consecutive year. For more than a
decade, Teleperformance has been recognized multiple times as a
cross-industry global thought leader and benchmark performer in
Corporate Social Responsibility (CSR) by independent business
analysts, assessors, international associations, and global
philanthropic foundations.
The Verego SRS Certification provides a comprehensive framework
for ensuring the effective management of corporate responsibility
initiatives. It is awarded to companies that excel in terms of
policies and practices in five key areas: leadership, ethics,
people, community, and the environment. Teleperformance once again
achieved Enterprise-Wide Certification in all five defined areas of
the Verego SRS standard.
The detailed Verego impact report notes that Teleperformance has
improved its own CSR scores each year while exceeding the annual
scoring averages of all SRS other certified organizations.
"In 2013, Teleperformance first pursued and achieved
certification in all five areas of Verego's SRS Standard. Each year
since, Teleperformance has continued to develop its responsible
business practices and demonstrate its leadership with achievement
of top scores in its ethical, social, and environmental approaches.
Feedback from employees and site managers has continuously shown
that Teleperformance's values and approaches are thoroughly
implemented at the ground level" said Carole Kerrey, Lead
Certification Assessor at Verego.
26 separate Teleperformance operations in all world regions
across the Americas, Asia Pacific, and CEMEA were included in the
intensive Verego SRS audit review diligence process.
Clémentine Gauthier, Global Director Corporate Social
Responsibility, Teleperformance, commented: “We are very
pleased to attain our seventh consecutive annual Verego SRS
certification. Our consistency and increasing year-over-year scores
show our sustained commitment to be strong worldwide leaders in
Corporate Social Responsibility. Thanks to Verego and to the entire
Teleperformance team for your great interest, passion and support
for all of our CSR efforts.”
Daniel Julien, Teleperformance Chairman and Chief Executive
Officer, stated: “We all live in one world and being a global
force of good in corporate social responsibility is an imperative
at Teleperformance. This is core to our value system and culture
and part of our continuous efforts over many years to make the
communities where we live and work, and, the world in general, a
better place for all. As a corporate citizen of the world, we
remain both humble and totally committed to being a true force of
good in all respects.”
ABOUT VEREGO
Since 2012, Verego has enabled companies around the world to
improve the social and environmental responsible performance of
their management systems by evaluating their implementation of the
Verego Social Responsibility Standard, a common framework of
Corporate Responsibility best practice. Developed in collaboration
with the Verego steering committee, a group of sustainability and
procurement experts from across the globe, the standard sets forth
the management approaches necessary to be a responsible
organization in today’s modern business world. In addition to
certifying organizations against its best practice standard, Verego
offers additional software solutions and audit management support
that enable companies to expand the effectiveness of their
responsible sourcing and supply chain programs.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), a leading global group in digitally
integrated business services, serves as a strategic partner to
the world’s largest companies in many industries. It offers a One
Office support services model combining three wide, high-value
solution families: customer experience management, back-office
services and business process knowledge services. These end-to-end
digital solutions guarantee successful customer interaction and
optimized business processes, anchored in a unique, comprehensive
high tech, high touch approach. The Group's 331,000 employees,
based in 80 countries, support billions of connections every year
in over 265 languages and 170 markets, in a shared commitment to
excellence as part of the “Simpler, Faster, Safer” process. This
mission is supported by the use of reliable, flexible, intelligent
technological solutions and compliance with the industry’s highest
security and quality standards, based on Corporate Social
Responsibility excellence. In 2019, Teleperformance reported
consolidated revenue of €5,355 million (US$6 billion, based on €1 =
$1.12) and net profit of €400 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, CAC
Support Services, STOXX 600, S&P Europe 350 and MSCI Global
Standard. In the area of corporate social responsibility,
Teleperformance shares have been included in the Euronext Vigeo
Eurozone 120 index since 2015, the FTSE4Good index since 2018 and
also the Ethibel Sustainability Excellence Europe index (confirmed
in 2019).
For more information: www.teleperformance.com Follow us on
Twitter: @teleperformance
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version on businesswire.com: https://www.businesswire.com/news/home/20210201005669/en/
VEREGO SRS CERTIFICATION Carole Kerrey /
ckerrey@verego.com
FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Laurent Poinsot – Karine
Allouis IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Mark
Pfeiffer TELEPERFORMANCE Tel: + 1 801-257-5811
mark.pfeiffer@teleperformance.com
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