Philips and openDoctor partner to deliver unprecedented digital front door experience in radiology
March 09 2021 - 9:00AM
Philips and openDoctor partner to deliver unprecedented digital
front door experience in radiology
March 9, 2021
- Integrated platform adds openDoctor’s real-time patient
self-scheduling capabilities to Philips’ Patient Management
Solution
- Customizable single-vendor solution for radiology patient
management aims to reduce lost slots, improve speed of scheduling,
optimize appointment preparation and improve patient and staff
satisfaction
- Collaboration builds on Philips open, interoperable patient
management and informatics platform
Amsterdam, the Netherlands and New York, USA – Royal
Philips (NYSE: PHG, AEX: PHIA), a global leader in health
technology, and US-based openDoctor today announced a partnership
to deliver an integrated radiology patient engagement platform that
leverages openDoctor’s real-time online appointment scheduling
services as part of Philips’ newly launched Patient Management
Solution.
With the combined offering, Philips Patient Management Solution
and openDoctor enable a transformation in patient radiology
scheduling, contactless registration and automated communications
and education, all from the convenience of any connected mobile
device. The easy-to-use scheduling platform allows patients to
select appointment slots that fit their busy schedules, while
optimizing staff and location availability at the same time.
Patients have the ability to complete intake questionnaires in
advance and take advantage of last-minute reminders and wayfinding,
relieving hospital staff of burdensome manual outreach tasks, and
giving radiology staff more time to personalize care to individual
patients.
Philips Patient Management Solution has already proved
invaluable for healthcare institutions across a multitude of
service lines. It has helped partners improve referral conversion
efficiency by 30% [1], reduce no-shows by up to 45% [2], and
improve patients’ knowledge of their medical conditions [3]. During
the COVID-19 pandemic, the solution has been instrumental in
screening patients for COVID-19 symptoms and helping practices
institute contactless check-in processes to keep patients and staff
as safe as possible during the restart of elective procedures.
“With patients becoming more active in their healthcare than
ever before, openDoctor has built an impressive suite of
access-to-care applications for radiology departments and imaging
centers to help further enhance our Patient Management Solution,
enabling us to bring fully integrated solutions to our customers
and patients alike,” said Kees Wesdorp, Chief Business Leader of
Precision Diagnosis at Philips. “Better prepared staff and patients
can result in a higher proportion of first-time-right scans and
subsequent diagnoses, leading to better patient outcomes and
improved departmental efficiencies.”
“We are excited to partner with Philips in their commitment to
redefine and revolutionize the radiology patient journey,” said Joe
Marino, CEO of openDoctor. “For years, health systems have been
impeded by archaic, manual processes such as phone calls and
paper-based systems that plague administration departments. Now
more than ever, digital transformation and automation have been
thrust forward to meet the needs of operating in the COVID
environment. Our combined solution will provide a comprehensive
patient engagement platform that meshes together the needs of
patients and the needs of health systems in a seamless
workflow.”
The Philips Patient Management Solution is an integral component
of Philips Radiology Workflow Suite designed to optimize
radiology workflows to help improve patient and staff experience
while enhancing clinical efficiency and operational excellence. The
cloud-based solution enables modern communication between care
providers and patients and serves as a digital liaison to prepare
patients for their appointments, help them show up on time, and
continue to follow care plan instructions long after their visit or
procedure. The solution interoperates with the EMR and can send
automated messages through SMS, e-mail, voice, and paper mailings,
complementing existing IT and clinical workflows.
Philips is committed to integrating solutions from innovative
partners into its open and interoperable platform. Patient
management engagement is a key area for partner integration,
building on Philips’ previous collaborations with leading
organizations integrating data, AI, and analytics solutions to
support Philips growing ecosystem approach to benefit customers and
the patients they serve.
For more information, visit the Philips Patient Management
Solution site.
[1] Feng A, Elias J, Hart K, Roberts P, Laskowski K. Automated
Patient Navigation Platform Increases Referral Conversion for
Surgical Consultations. Paper presented at: Connected Health
Conference 2018; Boston, MA.[2] Solonowicz O, Stier M, Kim K,
Kupfer S, Tapper E, Sengupta N. Digital Navigation Improves No-Show
Rates and Bowel Preparation Quality for Patients Undergoing
Colonoscopy: A Randomized Controlled Quality Improvement Study. J
Clin Gastroenterol. 2021 Jan 20. doi: 10.1097/MCG.0000000000001497.
Epub ahead of print. PMID: 33471486. [3] Ma Y, Zeiger J, McKee S,
et al. Double-blinded randomized controlled trial to evaluate a
multimedia surgical care tour in improving patient satisfaction and
knowledge after functional endoscopic sinus surgery. International
forum of allergy & rhinology. 2019;9(3):286-291.
Results from case studies are not predictive of results in other
cases. Results in other cases may vary.
For further information, please contact:
Kathy O’ReillyPhilips Global Press OfficeTel.: +1
978-221-8919E-mail : kathy.oreilly@philips.comTwitter:
@kathyoreilly
About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health
technology company focused on improving people's health and
well-being, and enabling better outcomes across the health
continuum – from healthy living and prevention, to diagnosis,
treatment and home care. Philips leverages advanced technology and
deep clinical and consumer insights to deliver integrated
solutions. Headquartered in the Netherlands, the company is a
leader in diagnostic imaging, image-guided therapy, patient
monitoring and health informatics, as well as in consumer health
and home care. Philips generated 2020 sales of EUR 19.5 billion and
employs approximately 82,000 employees with sales and services in
more than 100 countries. News about Philips can be found at
www.philips.com/newscenter.
About openDoctoropenDoctor is a cloud-based platform
bridging the gap between complex scheduling environments of
healthcare organizations and a consumer-friendly online experience.
The openDoctor white labeled solution helps healthcare systems and
radiology practices maximize patient engagement through real-time
online scheduling, appointment reminders, digital registration,
online payments and other digital tools. www.opendr.com
- Philips-openDoctor Image high res
- Philips Patient Management Solution - making an
appointment
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