The platform will also help telecom service
providers optimize operational cost and meet business KPIs
BENGALURU, India, April 25,
2023 /PRNewswire/ -- Infosys (NSE: INFY) (BSE:
INFY) (NYSE: INFY), a global leader in next-generation digital
services and consulting, today announced its collaboration with
ServiceNow, a leading digital workflow company, to launch the
Infosys Live Operations platform, aimed at enhancing customer
experiences (CX) for telecom providers.
Infosys leveraged ServiceNow technology to build Infosys Live
Operations, which seamlessly integrates with legacy and digital
environments to simplify business operations by application
rationalization and technology stack optimization. As part of
Infosys Cobalt, a set of services, solutions, and platforms for
enterprises to accelerate their cloud journey, Infosys Live
Operations will help telecom service providers reduce
time-to-market and make feature-rich products. The platform aims to
deliver up to 95 percent improvement in operational efficiency, a
10-20 percent increase in quality of service and experience, and a
40 percent reduction in operational costs.
Narsimha Rao
Mannepalli, EVP, Co-head of Delivery and Head –
Cloud, Infrastructure and Cybersecurity, Infosys, said, "Today,
telecom service providers face unique challenges, one of which is
commoditization of connectivity. As they look at increasing
customer relevance, Infosys Live Operations platform provides a
differentiated edge by improving the quality of customer service
while simplifying business service operations. Our continued
collaboration with ServiceNow has enabled us to work on many
enterprise transformation initiatives and has given us the
opportunity to not only emerge as a trusted partner but also a
leader in the telecom industry. This latest collaboration will work
towards a hyperconnected economy and enable us to provide
world-class telecom solutions with an accelerated approach towards
digital transformation."
Rohit Batra, Vice President
and Head of Telecommunications, Media, and Technology Products at
ServiceNow, said, "Efficiency and experience are critical
for any enterprise to thrive in today's business environment.
Infosys Live Operations platform, powered by ServiceNow, enables
telecom service providers with a 360-degree view into customer
preference data and insights, which has the potential to increase
customer experience and retention. We look forward to our continued
collaboration with Infosys in enabling telecom service providers to
navigate and succeed in today's rapidly changing environment."
Infosys supports BT Group's work with ServiceNow and
has delivered multiple key projects in the past, using a range
of different ServiceNow products and capabilities. Julian Stobbs, Service Insight and
Transformation Director, BT Group, said, "We have been
undergoing a group-wide transformation to optimize customer and
employee experience. We worked with Infosys to deliver an ambitious
ServiceNow platform for BT, to help enterprises optimize their cost
and performance. The key focus for us here is to achieve a radical
transformation in user experience for network engineers and achieve
a close interworking with service desk agents. This
journey will not only enable us to be a competitive player but also
help migrate our existing customers from legacy platforms to the
cloud, delivering efficiency whilst supporting a more compelling
customer experience."
ServiceNow, the ServiceNow logo, Now, Now Platform, and other
ServiceNow marks are trademarks and/or registered trademarks of
ServiceNow, Inc. in the United
States and/or other countries.
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. Over 300,000 of our people work to amplify human
potential and create the next opportunity for people, businesses
and communities. With over four decades of experience in managing
the systems and workings of global enterprises, we expertly steer
clients, in more than 50 countries, as they navigate their digital
transformation powered by the cloud. We enable them with an
AI-powered core, empower the business with agile digital at scale
and drive continuous improvement with always-on learning through
the transfer of digital skills, expertise, and ideas from our
innovation ecosystem. We are deeply committed to being a
well-governed, environmentally sustainable organization where
diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY)
can help your enterprise navigate your next.
Safe Harbor
"Certain statements in this release concerning our future growth
prospects, financial expectations and plans for navigating the
COVID-19 impact on our employees, clients and stakeholders are
forward-looking statements intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding COVID-19 and the effects of government and
other measures seeking to contain its spread, risks related to an
economic downturn or recession in India, the United
States and other countries around the world, changes in
political, business, and economic conditions, fluctuations in
earnings, fluctuations in foreign exchange rates, our ability to
manage growth, intense competition in IT services including those
factors which may affect our cost advantage, wage increases in
India and the US, our ability to
attract and retain highly skilled professionals, time and cost
overruns on fixed-price, fixed-time frame contracts, client
concentration, restrictions on immigration, industry segment
concentration, our ability to manage our international operations,
reduced demand for technology in our key focus areas, disruptions
in telecommunication networks or system failures, our ability to
successfully complete and integrate potential acquisitions,
liability for damages on our service contracts, the success of the
companies in which Infosys has made strategic investments,
withdrawal or expiration of governmental fiscal incentives,
political instability and regional conflicts, legal restrictions on
raising capital or acquiring companies outside India, unauthorized use of our intellectual
property and general economic conditions affecting our industry and
the outcome of pending litigation and government investigation.
Additional risks that could affect our future operating results are
more fully described in our United States Securities and Exchange
Commission filings including our Annual Report on Form 20-F for the
fiscal year ended March 31, 2022.
These filings are available at www.sec.gov. Infosys may, from
time to time, make additional written and oral forward-looking
statements, including statements contained in the Company's filings
with the Securities and Exchange Commission and our reports to
shareholders. The Company does not undertake to update any
forward-looking statements that may be made from time to time by or
on behalf of the Company unless it is required by law."
For more information, please contact:
Dena Tahmasebi, Director of
Corporate Communications: dena.tahmasebi@infosys.com
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