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RNS Number : 2892N
Vodafone Group Plc
29 September 2021
Vodafone Group Plc Digital services investor briefing
29 September 2021
Vodafone Group Plc is holding a virtual briefing for investors
and analysts today covering its opportunity in leading digital
services. The briefing will be hosted by Alex Froment-Curtil (Chief
Commercial Officer), Shameel Joosub (Vodacom Group CEO), Vinod
Kumar (Vodafone Business CEO) and Erik Brenneis (IoT Director).
Through a series of on-demand video presentations and case
studies (available at investors.vodafone.com /digital-services ) ,
we outline how we are building deep & trusted customer
relationships in our core connectivity products, through leading
innovation in digital services. Areas covered include automated
marketing and customer service platforms, digital services for
consumers in Europe, financial services in Africa and IoT for
business customers.
In addition, a live video Q&A webcast will commence at
2.00pm BST on 29 September 2021, with an on-demand
recording available shortly afterwards. Key highlights from the event:
1. Deep & trusted customer relationships Following a series
of initiatives conducted over the last 3 years, Vodafone has
improved its net promoter score to be the #1 or #2 operator in 13
of 16 markets. This has contributed to systematic reductions in
mobile contract churn and increasing fixed connectivity customers.
The next phase of improving loyalty with consumers will be achieved
through our multi-product connectivity strategy, 'Digital First'
consumer engagement platforms and complementary digital services,
all underpinned by our purpose-led brand.
2. Leading digital consumer services Complementary digital
services play a crucial role in deepening relationships with
consumers, in addition to having attractive standalone economic
models. We now have over 50 million customers subscribing to a
digital service, which leads to higher ARPU, improved distribution
efficiency, higher NPS and lower churn. We are focused on further
developing our strong positions in consumer IoT, Vodafone TV, home
services, device lifecycle services and loyalty applications.
3. The leading FinTech in Africa Since formation in 2007 as a
money transfer service, Vodafone's financial services business in
Africa has grown to be the largest with almost 58 million
customers, transacting US$25 billion per month. Vodacom Group
generates US$1.3 billion service revenue from financial services,
accounting for 17% of Profit before tax. Our African FinTech
business has significant growth opportunities through penetration
growth in existing markets, expanding into new markets and scaling
new products, including the recent launch of the VodaPay
'super-app' in South Africa. Vodacom has clear financial ambitions
to grow its new services, which include financial services, at or
above 20% CAGR.
4. The global IoT connectivity leader Vodafone's IoT service was
established in 2008 and has grown to be the largest IoT
connectivity provider globally, with over 130 million devices
connected. Vodafone IoT has been recognised as a leader in managed
connectivity by Gartner every year since 2014. Vodafone IoT
currently generates EUR0.9 billion annual revenue with double-digit
revenue growth and a strong double-digit ROCE. The total
addressable market is EUR10 billion and expected to grow 16% p.a.,
with further stimulus from the NextGenerationEU recovery plan
funding, supporting Vodafone's further expansion into end-to-end
IoT services.
Alex Froment-Curtil, Vodafone Group Chief Commercial Officer,
commented:
" Building deep and trusted customer relationships through
leading innovation in 'Digital First' customer engagement platforms
and adjacent digital services is a core pillar of our
transformation into a new generation connectivity provider. Digital
services have a direct and immediate impact on customer loyalty,
net promoter scores and distribution efficiency. This leads to more
valuable relationships with our customers across Europe and
Africa.
Further deepening our customer relationships is the foundation
to delivering our medium-term financial ambitions to grow revenue
in both Europe and Africa, mid-single digit EBITDAaL growth and to
improve our return on capital."
For more information, please contact:
Investor Relations Media Relations
Investors.vodafone.com Vodafone.com/media/contact
ir@vodafone.co.uk GroupMedia@vodafone.com
Registered Office: Vodafone House, The Connection, Newbury,
Berkshire RG14 2FN, England. Registered in England No. 1833679
About Vodafone
Vodafone is a leading telecommunications company in Europe and
Africa. Our purpose is to "connect for a better future" enabling an
inclusive and sustainable digital society. Our expertise and scale
gives us a unique opportunity to drive positive change for society.
Our networks keep family, friends, businesses and governments
connected and - as COVID-19 has clearly demonstrated - we play a
vital role in keeping economies running and the functioning of
critical sectors like education and healthcare.
Vodafone is the largest mobile and fixed network operator in
Europe and a leading global IoT connectivity provider. Our M-Pesa
technology platform in Africa enables over 48m people to benefit
from access to mobile payments and financial services. We operate
mobile and fixed networks in 21 countries and partner with mobile
networks in 49 more. As of 30 June 2021, we had over 300m mobile
customers, more than 28m fixed broadband customers, over 22m TV
customers and we connected more than 123m IoT devices.
We support diversity and inclusion through our maternity and
parental leave policies, empowering women through connectivity and
improving access to education and digital skills for women, girls,
and society at large. We are respectful of all individuals,
irrespective of race, ethnicity, disability, age, sexual
orientation, gender identity, belief, culture or religion.
Vodafone is also taking significant steps to reduce our impact
on our planet by reducing our greenhouse gas emissions by 50% by
2025 and becoming net zero by 2040, purchasing 100% of our
electricity from renewable sources by 2025 and by July 2021 in
Europe, and reusing, reselling or recycling 100% of our redundant
network equipment.
For more information, please visit www.vodafone.com , follow us
on Twitter at @VodafoneGroup or connect with us on LinkedIn at
www.linkedin.com/company/vodafone .
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