EasyVista Exhibits at Pink18 Showcasing an Innovative Self-Help Product to Power a New Generation of IT Self-Service
February 19 2018 - 1:51PM
Business Wire
ITSM industry leader unveils software to dramatically reduce
service desk calls at Pink Elephant’s 22nd Annual International IT
Service Management (ITSM) Conference & Exhibition
EasyVista Inc., a global leader in IT Service Management
software, showcases its new product, EasyVista Self Help, at
Pink18. The new product has proven to dramatically reduce requests
and increase user satisfaction by empowering users to solve their
own issues with an interactive experience. Going beyond what a
traditional knowledge base allows, EV Self Help uses dynamic
decision trees that delivers answers in a more natural, logical way
on desktops and mobile devices. These intelligent knowledge
processes can be integrated into portals and virtual assistants, or
chatbots, to enhance the self-help experience.
“Experience with our EV Self Help customers demonstrates that we
can reduce service desk calls by 30% if we deliver intelligent
knowledge flows for frequent questions or problems that the service
desk receives,” said John Prestridge, Senior Vice President of
North America and CMO of EasyVista. “We are very enthusiastic about
the value we can deliver to our customers with EV Self Help,
powering a new generation of self-service with a proven solution
for capturing and delivering knowledge to employees.”
Learn more about EV Self Help at
www.easyvista.com/product/self-help.
EasyVista is also offering a ticket reduction challenge at booth
200 during the show, challenging IT organizations to reduce calls
by 20% in the first 90 days by providing a better knowledge
experience for self-service users with EV Self Help. Visit
www.easyvista.com/ticketreduction to learn more.
In addition to highlighting EV Self Help at the conference,
EasyVista will be showcasing EV Service Manager, its proven ITSM
platform that provides ITIL-based automation to more than 1,200
customers in over 50 countries. EV Service Manager combines
powerful automation with the ability to deliver people-centric user
experiences including portals, dashboards and apps, making ITSM
easy for everyone across the organization.
While at Pink18, there will be two informative breakout
sessions presented by Justin Roux, EasyVista’s Director of
Product Marketing & Program Management.
Using Artificial Intelligence To Take User Experience To The
Next Level
Monday, February 19 at 1 p.m.
Five Self-Service Building Blocks To Increase Adoption &
Prepare For The Future
Tuesday, February 20 at 11:45 a.m.
About EasyVista
EasyVista simplifies IT Service Management by making it easy to
deliver and easy to use for today’s enterprise. EasyVista’s service
management platform was created to help companies automate and
personalize service delivery to improve IT efficiency and increase
staff productivity. Today, EasyVista helps 1,000+ enterprises
around the world radically improve service user experience,
dramatically simplify and accelerate service creation, and reduce
the total cost of IT service delivery. EasyVista serves companies
across a variety of industries, including financial services,
healthcare, higher education, technology, public sector, retail,
manufacturing and more. Headquartered in New York and Paris,
EasyVista is a rapidly growing global company backed by leading
venture capitalists, and traded as ALEZV:EN.
For more information:
- Visit EasyVista’s website
- Follow EasyVista on Twitter
at @EasyVista
- Read the EasyVista blog
- Follow EasyVista on LinkedIn
- Become a fan of EasyVista
on Facebook
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version on businesswire.com: http://www.businesswire.com/news/home/20180219005510/en/
EasyVista, Inc.Germary Walsh,
786-512-5331press@easyvista.com