Sioux Valley CCU and Coulee Dam FCU Move to Fiserv to Enhance Member Experience and Streamline Technology
June 19 2018 - 8:30AM
Business Wire
Integrated core account processing and digital
capabilities will enable both credit unions to enhance efficiency
and better serve members
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of
financial services technology solutions, announced today that Sioux
Valley Community Credit Union, based in Sioux City, Iowa and Coulee
Dam Federal Credit Union, based in Coulee Dam, Washington, are
partnering with Fiserv to create enhanced member experiences and
streamline their IT processes.
Both credit unions will move from their current providers to the
Portico® core account processing platform with integrated digital
and mobile banking solutions from Fiserv.
Sioux Valley Community Credit Union was founded in 1952. The
credit union will leverage the technology ecosystem that Fiserv
provides to enable the institution’s growth strategy. The credit
union’s board saw considerable value in streamlining vendor
relationships via the move to Fiserv. In addition to Portico, Sioux
Valley will also implement debit and credit processing, digital and
mobile banking, and bill payment solutions from Fiserv.
“Our board made the decision that we should push hard toward
efficiency and growth,” said John Parks, CEO, Sioux Valley CCU. “We
all saw the decision to move to Portico as vital – we needed a
technology platform that would allow us to better understand and
leverage member data and cut the fat off of process, as well as
unified surround solutions that would provide the enhanced
experiences members are demanding.”
Coulee Dam FCU was founded in 1941 to serve those working on the
Grand Coulee Dam Project. The credit union will partner with Fiserv
for a large portion of its technology solutions in addition to core
account processing – including online banking, loan origination,
and more.
“As we evaluated our systems and needs, it became clear that
streamlining technology was a critical step from an efficiency and
member experience perspective,” said Shannon Burge, chief
information officer, Coulee Dam FCU. “The Portico ecosystem will
allow us to expedite internal processes thanks to its integration
capabilities and the efficiencies of its hosted ASP technology
model. We’re looking forward to making the transition to Fiserv and
focusing on delivering value to our members.”
“Delivering intelligent experiences that are intuitive and
immediate will allow credit unions to stay in lock-step with member
needs,” said Vincent Brennan, president, Credit Union Solutions,
Fiserv. “By leveraging a hosted ASP model that includes
comprehensive, integrated digital solutions, Sioux Valley CCU and
Coulee Dam FCU will be able to streamline technology maintenance
while delivering the capabilities members expect.”
With the addition of Sioux Valley CCU and Coulee Dam FCU, the
Portico user base continues to grow rapidly – adding 15 signed
credit unions or installs over the past 12 months.
In a world moving faster than ever before, Fiserv helps clients
deliver solutions in step with the way people live and work today –
financial services at the speed of life. Learn more at
fiserv.com.
Additional Resources:
- Credit Union Platforms from Fiserv -
https://fisv.co/2FBgZW7
- Portico from Fiserv -
https://fisv.co/2FEUmAm
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create
and deliver financial services experiences in step with the way
people live and work today. For more than 30 years, Fiserv has been
a trusted leader in financial services technology, helping clients
achieve best-in-class results by driving quality and innovation in
payments, processing services, risk and compliance, customer and
channel management, and insights and optimization. Fiserv is a
member of the FORTUNE® 500 and has been named among the FORTUNE
Magazine World's Most Admired Companies® for five consecutive
years, recognized for strength of business model and innovation
leadership. For more information, visit fiserv.com.
FISV-G
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version on businesswire.com: https://www.businesswire.com/news/home/20180619005322/en/
Media Relations:Marcus HardyManager, Public
RelationsFiserv,
Inc.801-823-5534marcus.hardy@fiserv.comorAdditional
Contact:Ann CaveDirector, Public RelationsFiserv,
Inc.678-325-9435ann.cave@fiserv.com
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