Polycom Launches New Cloud Services So Customers Can Measure and Manage Their Meeting Room Technology
May 24 2018 - 08:00AM
Business Wire
Company’s new cloud-based tool for enterprise
customers brings insights and control of rapidly transforming
meeting room technology.
Today, Polycom unveiled its unified cloud solutions strategy,
Polycom Cloud Services, and released Polycom Device Management
Services (PDMS). This service provides new capabilities to
enterprise customers to manage and measure their telephony devices.
As a market leader with over 15 million desktop and conference
phones, Polycom’s footprint in enterprises and service providers
alike will be complemented by the new cloud service’s ability to
streamline and simplify management, provisioning, and updating.
Polycom also announced it will continue to roll out new cloud
solutions for enterprise customers and add services for solution
providers in the coming months. These new services simplify the
audio device lifecycle management process by using the cloud to
bring data and analytics to manage, monitor, and measure the
growing complexity of audio devices in organizations.
“Employees are solving problems together more than ever before
by connecting from meeting spaces of all sizes from all over the
world. As meeting technology innovation accelerates, so does the
complexity,” said Mary McDowell, CEO of Polycom. “Polycom Cloud
Services offer customers unique, informative, and actionable data
that empowers IT professionals to understand the value of their
meeting rooms and make smart technology decisions that create
exciting, productive, and fun meeting experiences for their
employees.”
The new Polycom Cloud Services for enterprise customers and
service providers are:
For Enterprise
Customers
Available now for enterprise customers, PDMS
for Enterprise enables IT pros to simply and seamlessly manage all
their Polycom audio devices, including desk phones and conference
room phones, from a single cloud portal. The PDMS-E portal enables
enterprises to provision, update, and secure audio devices whether
they have five or 50,000 conference and desk phones.
Polycom’s RealConnect interoperability
solution will become part of Polycom’s Cloud Services in Q3 of this
year. The RealConnect cloud service creates an interoperability
layer that runs audio services, specifically Microsoft Skype for
Business, in a customer’s current environments using Polycom or
other hardware. The RealConnect cloud service brings Polycom’s
ecosystem strategy to the cloud so customers have choice and
flexibility.
For Service
Providers
Service providers have distinct needs from
those of enterprise customers, so Polycom will be releasing a
version of PDMS in Q3 of 2018 specifically for these customers that
will allow them to incorporate Polycom audio device management and
analytics into their customer portal experience. Service providers
will benefit from improved uptime and the ability to anticipate and
mitigate customer issues, aggregate critical analytical data, and
customize devices to meet customer needs.
Polycom will release an API in Q3 so service
providers can customize what services and analytics they need for
each customer. These APIs will turn PDMS into a platform that
empowers service providers immediately, and opens the door to
future innovation and exciting development opportunities as
endpoints like Polycom Trio get even smarter in the future.
Polycom Cloud Services focus on audio devices and solutions
today, but the company anticipates adding support to enterprise
customers for video conference devices by end of 2018. Expanding
management capabilities to video endpoints devices is critical as
audio and video conferencing devices continue to converge in a
single meeting room experience.
Earlier this year, the company demonstrated natural language
processing running on its leading audio and video conferencing
systems, Polycom Trio and Group Series. Polycom will continue to
add innovations that improve the meeting room experience for every
type of user.
“Simplifying human to human connections is in Polycom’s DNA, so
leveraging the cloud to enhance how our customers manage, measure,
and use their voice, video, and content systems makes complete
sense,” said Tarun Loomba, EVP, Global Solutions at Polycom.
“Polycom Cloud Services streamline our ability to bring simpler and
better experiences to our customers whose collaboration needs are
growing every single day.”
Visit Polycom’s website to learn more about Polycom Cloud
Services.
NOTE: Polycom reserves the right to modify future product
plans at any time. Products and related specifications referenced
herein are not guaranteed and will be delivered on a when and if
available basis.
About Polycom
Polycom unleashes the power of human collaboration. More than
450,000 companies and institutions worldwide leverage secure video,
voice and content solutions from Polycom to increase productivity,
speed time to market, provide better customer service, expand
education and improve health care. Polycom and its global partner
ecosystem provide choice and flexible collaboration solutions for
any environment to deliver the best user experience, the broadest
multi-vendor interoperability and unmatched human to human
connections. Visit www.polycom.com or connect with
us on Twitter, Facebook, and LinkedIn to learn
more.
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Polycom, Inc.Jim Cullinan, +1 206-724-4588