CAMBRIDGE, Mass., March 13, 2018 /PRNewswire/ -- Pegasystems,
(NASDAQ: PEGA), the software company empowering customer engagement
at the world's leading enterprises, today announced Forrester
Research has named Pega® Platform a Leader in their Forrester Wave™
report, The Forrester Wave™: Cloud-Based Dynamic Case
Management 1.
Forrester Research evaluated Pega Platform among 11 of the most
significant cloud-based dynamic case management vendors. Among the
top-level criteria, Pega received the highest scores for
architectural support for dynamic case management, supporting
capabilities, and revenue for overall case management business. It
also received among the highest scores in market approach, planned
enhancements, evaluated version's install base, and overall cloud
installed base and growth.
Forrester notes in the report, "Pegasystems' strengths in
industry verticals, particularly in CRM and related applications,
as well as very capable add-on analytics, give it an edge at the
attractive high end of the process market, particularly for
omnichannel solutions. Enterprises select Pegasystems for process
agility, embedded AI, domain accelerators, and rule-centric apps
and when integration strength is a core requirement, particularly
for service request use cases."
The report goes on to state, "This provider scored well across
the board on AI, omnichannel, mobile, robotics, development and
operations (DevOps), and cloud capabilities."
Pega's case management capabilities are rooted in the Pega
Platform, the industry-leading application development platform
that connects existing systems to drive superior customer
engagement and operational excellence. It integrates core
capabilities such as AI and decisioning, robotic automation, case
management, mobile, and omnichannel UX within a unified platform.
Pega Platform's no-code, model-driven development environment
results in accelerated deployments, faster iterations, and reduced
development costs. It can run seamlessly on the cloud, on-premise,
or via a hybrid approach.
This recognition builds on recent analyst recognition of Pega
for its CRM and case management capabilities. Pega was recently
named a leader in Gartner Critical Capabilities for Intelligent
Business Process Management Suites 2018 2, The
Forrester Wave™: Digital Process Automation Software, Q3 2017
3, The Forrester Wave™: Real-Time Interaction
Management, Q2 2017 4, and the Gartner Magic
Quadrant for CRM Customer Engagement Center 5
reports.
Quotes & Commentary:
"Customers communicate with
brands in a number of different ways, but still expect the same
level of quality during each interaction regardless of channel,"
said Don Schuerman, chief technology
officer and VP of product marketing, Pegasystems. "The Pega
Platform provides organizations with an agile, intelligent,
cloud-based environment to ensure consistency and deliver superior
customer experiences. We believe this recognition from Forrester
further underscores the value of Pega's holistic approach
connecting customer engagement to case management and digital
automation."
Supporting Resources:
- Report: The Forrester Wave™: Cloud-Based Dynamic Case
Management
- Product Background: Pega Platform
- Video: Build for Change – Pega Case Lifecycle Management
About Pegasystems
Pegasystems Inc. is the leader in
software for customer engagement and operational excellence. Pega's
adaptive, cloud-architected software – built on its unified Pega®
Platform – empowers people to rapidly deploy, and easily extend and
change applications to meet strategic business needs. Over its
30-year history, Pega has delivered award-winning capabilities in
CRM and BPM, powered by advanced artificial intelligence and
robotic automation, to help the world's leading brands achieve
breakthrough business results. For more information on Pegasystems
(NASDAQ: PEGA) visit www.pega.com.
Press Contact:
Ilena
Ryan
Pegasystems Inc.
Ilena.ryan@pega.com
(617) 866-6722
Twitter: @pega
All trademarks are the property of their respective
owners.
1 Forrester Research: The Forrester Wave™:
"Cloud-Based Dynamic Case Management, Q1 2018," Craig Le Clair, with Glenn O'Donnell, Robert
Perdoni, and Diane Lynch,
March 8, 2018
2 Gartner, Inc., "Critical Capabilities for Intelligent
Business Process Management Suites," Rob
Dunie, Van L. Baker,
Jason Wong, Marc Kerremans, February
19, 2018
3 Forrester Research: The Forrester Wave™: "Digital
Process Automation Software, Q3 2017," Rob Koplowitz, with
Christopher Mines, Allison Vizgaitis, and Andrew Reese
4 Forrester Research: The Forrester Wave™: "Real-Time
Interaction Management, Q2 2017," Rusty
Warner, with Mary Pilecki,
Clare Garberg
5 Gartner, Inc., "Magic Quadrant for the CRM Customer
Engagement Center," Michael Maoz,
Brian Manusama, May 8, 2017
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SOURCE Pegasystems Inc.