Netcall Signs Police Framework Agreement
November 01 2011 - 3:00AM
RNS Non-Regulatory
TIDMNET
Netcall PLC
01 November 2011
NETCALL PLC
("Netcall", "the Company", or "the Group")
Netcall Signs Police Framework Agreement
1(st) November 2011, Hemel Hempstead, UK - Netcall plc (AIM:
NET), a leading provider of customer engagement software, is
pleased to announce that it has been awarded a tender for a suite
of Netcall solutions with North Yorkshire Police force. The award
also includes a framework agreement covering a further three police
forces across the region. No financial details have been
disclosed.
Netcall will supply North Yorkshire Police with a suite of call
handling solutions, including ContactPortal, an automated operator
service and overflow facility, to handle calls when five or more
external callers are waiting, as well as Netcall's Messenger+ and
Mobility solutions to provide a single, easy to administer,
powerful messaging and mobility solution.
The force's call handlers currently receive over half a million
calls per year. These solutions will help the force to work towards
their rigorous Service Standard, based on the principles and
ambitions of the Policing Pledge and improve rates for 'first point
of contact call resolution', by enabling call handlers to focus on
the most important calls from members of the public such as 999
calls and reporting of crimes and incidents. These solutions will
also allow the force to better handle calls from victims of crime
and vulnerable citizens.
Superintendent Glyn Payne, Head of Command and Control for North
Yorkshire Police, commented: "Our top priority is to develop and
deliver excellent operational policing and support services and
this starts on the front line with communication. We want to make
it easy for victims of crime and witnesses to stay in contact and
receive ongoing information. This is achieved because around 45%
non emergency calls are for named officers, staff or departments.
Allowing callers to self-serve rather than wait in a queue is much
more efficient for both callers and call handlers, thereby greatly
improving the overall call handling experience for our callers. The
combined features of the Mobility and Messenger+ solutions will
ensure that officers are easier to reach and for messages to be
responded to within 24 hours by somebody who can deal with the
issue, even if the officer is off shift."
Henrik Bang, CEO of Netcall, commented, "We are delighted to
have secured this significant framework agreement contract with
North Yorkshire Police for our ContactPortal solution. We are
seeing a growing interest from this sector as police forces across
the UK seek to increase the efficiency and sophistication of their
call handling. In response to budget restrictions, using automation
is becoming a natural part of many customer service strategies and
our public sector customers in particular have shown that
automation improves customer service and creates major
efficiencies. Netcall is the most experienced provider of speech
recognition solutions in the public sector and has proven the
efficiency and user friendliness of such solutions. This is just
one of a number of sectors which are showing a growing interest in
our enhanced product suite which we believe bodes well for the
future."
This is the second regional framework agreement to be signed and
is anticipated to generate further contracts in the months ahead.
Netcall already provides solutions to 16 other police forces across
the UK and has most recently welcomed Northamptonshire Police via
an East Midlands framework to their customer base.
For further enquiries, please contact:
Netcall plc Tel. +44 (0) 330
333 6100
Henrik Bang, CEO
Michael Jackson, Chairman
James Ormondroyd, Group Finance Director
Evolution Securities Limited Tel. +44 (0) 20
(Nominated Adviser and Broker) 7071 4300
Stuart Andrews, James Nevin, Patrick Castle
- Corporate Finance
Tim Redfern, Jonathan Wynn - Corporate Broking
Threadneedle Communications Tel. +44 (0) 20
7653 9850
Caroline Evans-Jones / Hilary Millar
North Yorkshire Police Tel: +44 (0) 1609
789090
Glyn Payne
About Netcall PLC
Netcall is a UK company quoted on the AIM market of the London
Stock Exchange. Netcall's software product suite provides solutions
for end-to-end customer engagement, incorporating call handling,
callback, smart automation, workforce management and data
unification. Our target markets comprise organisations of all
sizes, including many blue-chip companies with global contact
centre operations. The Netcall software platform helps
organisations meet the growing demands of their customers and
prospects whilst improving internal efficiencies, thereby
increasing profitability and customer satisfaction.
Netcall's customer base contains over 600 organisations in both
the private and public sectors. These include over 65% of the NHS
Acute Health Trusts, major telecoms operators such as BT and Cable
& Wireless and leading organisations including Interflora,
Lloyds TSB, Oracle, Cineworld, Interserve, Orange, Prudential, RBS
and npower.
About North Yorkshire Police
http://www.northyorkshire.police.uk/home
This information is provided by RNS
The company news service from the London Stock Exchange
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