MapAnything and ServiceMax from GE Digital Collaborate to Improve Field Service Response and Delivery Times
May 03 2018 - 8:05AM
Business Wire
The Joint Solution Offers Customers Advanced
Mapping Capabilities, Real-Time Location Services and Comprehensive
Route Planning
ServiceMax from GE Digital, the leading software company for the
Industrial Internet, and MapAnything, Inc., the leading
geo-productivity solution, today announced a partnership that
combines Advanced “Location-of-Thing” (LOT) Services with Predix
ServiceMax, the leading Field Service Management solution, to
unlock previously hidden service efficiencies. Together, the
platforms provide a comprehensive location-based field service
solution that gives customers the ability to map Predix ServiceMax
data to optimize service fleet productivity and decrease response
and delivery times. The new integration is designed to boost
technician productivity and cutting operational costs associated
with service delivery.
Technicians in the field face countless challenges when
servicing the machines that keep our world running — from
inefficient service routes to sudden changes in maintenance
requests. MapAnything with Predix ServiceMax solves these pain
points, among others, by giving field service organizations tools
to exceed their customer expectations. As a part of the
partnership, Predix ServiceMax customers will now benefit from
three unique features:
- A map-based interface for Predix
ServiceMax data which allows customers to make more accurate
decisions about their field service operations in real-time
- A telematics fleet feature which
notifies clients of a technician’s status, arrival time, and
automates workflows, while helping field service providers operate
their fleet in the safest and most cost-effective way possible
- A next generation Routing &
Scheduling service for advanced multivariate and multi-vehicle
situations, as well as advanced planning capabilities which can be
changed and reprocessed in seconds to account for real world
situations
“Optimizing routes to have field service repairs on time — all
the time— represents the greatest uncertainty in the service
delivery process,” said Jonathan Skelding, Vice President Global
Alliances, ServiceMax from GE Digital. “Technicians that are
punctual and equipped with the tools they need to deliver efficient
service will help drive revenue and improve the overall customer
service experience. With the improved visibility into service
fleets, customers can expect more precise service appointments,
benefit from a higher utilization of field technicians, have fewer
work orders at risk, and increase the productivity of their
dispatchers.”
“When we were evaluating Field Service Management solutions for
our fleet supporting over 1,500 Service Technicians, we wanted a
solution that could manage all of our complex variables in the
field and optimize our service routes efficiently,” said Ron
Carapezzi, CEO at United Site Services (USS), a leading provider of
portable sanitation services including luxury trailers, temporary
fence, and other site services. “The ability to have real-time
visibility into our on-road technicians and re-route based on new
service orders will provide greater service quality to our
customers.”
Several joint customers of ServiceMax from GE Digital and
MapAnything, including Kinetico, Zip Industries and GE, are already
taking advantage of the joint product offering.
“This partnership is a natural extension of our Location of
Things (LoT) platform,” said John Stewart, CEO, and Co-founder of
MapAnything. “Field service organizations require Fleets to service
their most important asset, their customers. By combining our Live
Telematics & Routing platforms with Predix ServiceMax, our
customers will have full visibility into their operations to make
better decisions, accelerate productivity and deliver exceptional
customer service.”
About GE Digital:
GE Digital is the leading software company for the Industrial
Internet, reimagining industry's infrastructure by connecting
software, apps and analytics to industrial businesses to drive a
Predix-powered world. GE Digital creates software to design, build,
operate and manage the entire asset lifecycle – enabling industrial
businesses to operate faster, smarter and more efficiently. For
more information, visit www.ge.com/digital.
About United Site Services:
United Site Services is the nation’s leader in portable
sanitation, luxury trailers, temporary fence and other site
services. It delivers over 12 million services a year through it’s
network of more than 95 locations coast to coast. Delivering on
customer service first, United Site Services core purpose is to
deliver a positive personal experience in a temporary environment.
To learn more about United Site Services, visit
www.unitedsiteservices.com.
About MapAnything Inc.
Founded in 2009, MapAnything is an innovator and pioneer in
Geo-Productivity Software. With more than 1,400 customers globally,
ranging from Large Enterprises to Small Business, we believe that
“Where Matters.”
MapAnything is a Salesforce Gold App Innovation Partner, and a
ServiceNow Technology Partner. They have received Ventana
Research’s 2016 Technology Innovation Award for Location Analytics
and been named a Customer’s Choice – Highly Reviewed App by users
of Salesforce. To learn more, visit www.mapanything.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20180503005275/en/
ServiceMax from GE DigitalKatie Bromley,
925-523-8548Katie.bromley@ge.comorUnited Site ServicesSusan Feeney,
508-948-6967Susan.feeney@unitedsiteservices.comorMapAnythingKayla
Abbassi, 562-412-2038Kayla@vscconsulting.com
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