Kanmo Group Taps GenieTech for Retail Omnichannel Solutions Rollout
June 19 2018 - 11:39PM
Business Wire
Kanmo Group, a leader in retail distribution in Indonesia,
recently tapped Genie Technologies, Inc. (GenieTech) to roll out
its omnichannel solutions in a bid to provide outstanding retail
experiences to customers.
This project, aims to bolster Kanmo Retail’s productivity by
upgrading its current platform, integrating retail tools and
application using Retail Pro Prism which gives control and
flexibility in tailoring the product to fit the unique business
needs, processes, and brand.
Bhavin Patel, Kanmo Group’s Omnichannel Director, said that the
company recognizes the booming e-commerce market in Southeast Asia.
This development urges online retail companies like Kanmo to build
an omnichannel that puts seamless customer experience at the
center, whether online or offline.
“To truly yield from our omnichannel strategy, the group has to
look just beyond engaging customers through offline and online
means. When you look at the customer behavior in Southeast Asia,
you will know that people love creating 'basket' online. However,
they still prefer doing the actual purchase in physical stores
instead,” added Bhavin. “We want to enable our customers to walk in
stores where they can collect and check out the ‘basket’ they
created by communicating with either a salesperson or through a POS
system that runs in real time.”
With the capabilities of Retail Pro Prism, Kanmo Group’s current
platform will be replenished to have a real-time interface with
customers, as well as with employees, helping them to react
instantly to business needs. It also enables an immediate access to
precise data across the enterprise, necessary for improving
decision making.
“GenieTech, our implementing partner for this project, fully
understands our perspective. They know how we work and understands
our expectations.” added Bhavin. This project is headed by June
Alcarioto, GenieTech’s IT Director.
Bhavin concluded, “As a business, this project is dedicated to
bringing more convenience and better experience to our customers.
Fortunately, we delivered the upgrade within six to seven months,
as opposed to the usual process that generally takes about five
years. And, having GenieTech and other partners, helped us in this
endeavor, has made it right for our customers.”
Commenting on the successful rollout, Mahesh Gopinath,
GenieTech’s Chief Operations Officer, said, “Our team is more than
excited for this project. We look forward to supporting Kanmo
Group’s vision and digital journey through this partnership.”
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180619006536/en/
Genie Technologies, Inc.Leylord
MarcelinoLeylord.marcelino@gti.com.phhttps://www.gti.com.ph/contact-us/