HSBC Named Most Innovative Bank Finalist in the Second Annual LendIt USA Fintech Industry Awards Competition
February 27 2018 - 02:00PM
Business Wire
LendIt Fintech, one of the world’s leading events in financial
services innovation, today announced that HSBC has been selected as
a finalist in the prestigious Most Innovative Bank category for the
LendIt Fintech Industry Awards. The Most Innovative Bank category
finalists were awarded to banks that demonstrate industry
leadership by embracing fintech and innovation to deliver a world
class customer experience.
“We’re honored to be named a finalist and excited that our
ambitious retail transformation initiative is garnering attention,”
said Pablo Sanchez, Head of Retail Banking and Wealth Management,
HSBC Bank USA, N.A. “Over the last three years we have invested
more than $130 million in our retail banking and wealth management
business and have worked tirelessly to position us to be a bank
that meets our customers’ needs and expectations today and in the
future.”
HSBC will compete for top honors within its award category at
the LendIt Fintech Industry Awards Show and Dinner on April 10 at
the LendIt Fintech conference in San Francisco. The prestigious
awards will bring together 500 fintech influencers, entrepreneurs
and thought leaders to honor the outstanding achievements in
financial services innovation.
“This year’s finalists are the most innovative companies
disrupting the future of finance in order to improve the quality of
daily life,” said Peter Renton, co-founder and co-chairman, LendIt
Fintech. “We were yet again impressed by the number of high-caliber
nominees and look forward to celebrating these companies that have
made impressive contributions to the fintech industry.”
In 2015, HSBC embarked on a multi-year journey to make it
simpler, better and faster for customers to do business with the
company, and easier for HSBC to serve their needs more effectively.
The vision to create a seamless cross channel customer experience
that created a distinctive customer experience to delight customers
has fast become a reality. This includes providing enhanced
security features for customers through biometrics, such as Voice
and Touch ID; 24/7 LiveChat, which provides customers real-time
online chat support to solve any digital banking issues anytime,
anywhere; Apple Pay, Android and Samsung Pay; and LiveSign, so
customers can view and accept any product application or important
information via email anytime, anywhere.
“We define innovation as ‘doing something differently that
creates value’ and we aim to work with partners and platforms who
can help us achieve our ambition to deliver a world class customer
experience,” said Jeremy Balkin, Head of Innovation, HSBC Bank USA,
N.A. “To further demonstrate this attitude, we’re revamping our
flagship branch at 452 5th Avenue with the latest customer
experience and technology enhancements in the world and hope to
replicate this build out to other branches in the near future.”
To view all LendIt Fintech Industry Award finalists, visit:
www.lendit.com/usa/2018/awards.
HSBC Bank USA, National Association (HSBC Bank USA, N.A.)
serves customers through retail banking and wealth management,
commercial banking, private banking, and global banking and markets
segments. It operates bank branches in: California; Connecticut;
Delaware; Washington, D.C.; Florida; Maryland; New Jersey; New
York; Pennsylvania; Virginia; and Washington. HSBC Bank USA, N.A.
is the principal subsidiary of HSBC USA Inc., a wholly-owned
subsidiary of HSBC North America Holdings Inc. HSBC Bank USA, N.A.
is a Member of the FDIC. Investment and brokerage services are
provided through HSBC Securities (USA) Inc., (Member NYSE/FINRA/
SIPC) and insurance products are provided through HSBC Insurance
Agency (USA) Inc.
The HSBC Group
HSBC Holdings plc, the parent company of the HSBC Group, is
headquartered in London. The Group serves customers worldwide from
around 3,900 offices in 67 countries and territories in Europe,
Asia, North and Latin America, and the Middle East and North
Africa. With assets of US$2,522bn at 31 December 2017, HSBC is one
of the world's largest banking and financial services
organisations.
About LendIt Fintech
LendIt Fintech is a recognized global internet finance industry
leader, founded in New York in 2013. Its aim is to gather industry
elites to discuss and explore latest trends in the development of
international financial technology. LendIt Fintech has become the
largest event in financial services innovation as it hosts three
annual conferences, LendIt Fintech USA, LendIt Fintech Europe, and
Lang Di Fintech, and dozens of complementary online and in-person
industry events. LendIt Fintech also owns and operates one of the
world’s leading industry educational channels, Lend Academy.
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HSBC media:Matt Klein,
212-525-4644matt.klein@us.hsbc.com
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